The Art Of Conversation

1
The Art Of Conversation

• Making Business, Making Connections

2
Its not about you!
.well, not all of it.
3
Strengthen Relationships

• Dont criticize, condemn, or complain
• Give honest, sincere appreciation
• Arouse an eager want
• Become genuinely interested
• Smile
• Use peoples names

4
Strengthen Relationships

• Be a good listener
• Talk in terms of their interests
• Make them feel important

5
Remember Names

• Look and listen
• Impression
• Repetition

6
Conversation Flow

• Name
• House
• Smoky work glove
• Challenger jet
• Pilot
• Horizon
• Light bulb