Center of Excellence

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Plan the WorkWork the Plan
?????? ?????????? Center of Excellence
Thailand Productivity Institute
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Successful, Challenged, or Failed?
Project Management
15 of projects were cancelled before they
finished
Only 31 of projects finished on-time, within
budget, and with committed scope
51 of projects were late,over budget, or
lacked scope(probably due to schedule
challenges)
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Project Management Needs
Project Management
Projects (Team) Needs
Organisational Needs
Stakeholders Needs
Individuals Needs
4
Project Management Needs
Project Management
5
The Project Management Process
Project Management
A
B
D
C
E
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The Project Management Process
Project Management
C
B
E
A
D
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The Project Management Process
Project Management
Cost of Corrections
A
B
C
D
E
1
25
100
5
1000
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The Triple Constraint of Project Management
Project Management
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The 5 Processes 12 Knowledge Areas
Project Management
1. Integration Management
12. Evaluation Management
2. Scope Management
11. Performance Management
A. Initiating Process
3. Time Management
10. Change Management
B. Planning Process
C. Executing Process
4. Cost Management
9. Procurement Management
D. Controlling Process
E. Closing Process
5. Quality Management
8. Risk Management
6. Human Resource Management
7. Communication Management
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1. Integration Management
Project Management
A. Initiating Process
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B. Planning Process
C. Executing Process
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D. Controlling Process
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E. Closing Process
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Project Management
2. Scope Management
3. Time Management
4. Cost Management
5. Quality Management
6. Human Resource Management
Integration Management
7. Communication Management
8. Risk Management
9. Procurement Management
10. Change Management
11. Performance Management
12. Evaluation Management
A
B
C
D
E
Initiating Process
Planning Process
Executing Process
Controlling Process
Closing Process
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2. Scope Management
Project Management
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A. Initiating Process
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B. Planning Process
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C. Executing Process
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D. Controlling Process
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E. Closing Process
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Stakeholders Need
Project Management
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Project Charter
Project Management

• Project Title
• Project Start Date
• Projected Finish Date
• Project Manager
• Project Objectives
• Approach
• Roles and Responsibilities
•       

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Work Breakdown Structure WBS
Project Management
The Whole
Its Pieces
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Work Breakdown Structure WBS
Project Management
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3. Time Management
Project Management
A. Initiating Process
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B. Planning Process
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C. Executing Process
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D. Controlling Process
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E. Closing Process
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Task Dependency
Project Management
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Critical Path
Project Management
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Gantt Chart
Project Management
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4. Cost Management
Project Management
A. Initiating Process
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B. Planning Process
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C. Executing Process
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D. Controlling Process
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????????????????????????
E. Closing Process
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BCWS - Budgeted Cost of Work Scheduled
Project Management
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Earned Value
Project Management
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Earned Value
Project Management
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5. Quality Management
Project Management
A. Initiating Process
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B. Planning Process
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C. Executing Process
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D. Controlling Process
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E. Closing Process
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SIPOC Model
??????? ??????? KPI Target
Project Management

• Outcome
• 1
• ???????????
• ???????????

supplier 111

• ??????
• ????
• ?????????
• 1
• Output
• Spec1
• Spec2
• Spec3

input 11
??????? 1
supplier 112
input 12
supplier 121
??????? 2
input 13
supplier 131
??????? 3
??????? 4
??????? 5
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Pareto Diagram
Project Management
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Quality Control Chart
Project Management
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Fishbone or Ishikawa Diagram
Project Management
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6. Human Resource Management
Project Management
A. Initiating Process
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B. Planning Process
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????????????????????
C. Executing Process
????????????????
?????????????????
D. Controlling Process
???????????????????????????
E. Closing Process
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Organization
Project Management
????????? ???????????
???
????????/?????? ????????
???????2???? (????????)
???????2???? (????)
??????? ???????????
???????
????????/?????????????????
????
????
???????
???
??????????????? ????????????????
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Responsibility Assignment Matrix (RAM)
Project Management
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Resource Histogram
Project Management
34
Organizational Chart
Project Management
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7. Communication Management
Project Management
A. Initiating Process
B. Planning Process
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???????????????????????
C. Executing Process
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D. Controlling Process
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E. Closing Process
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Key Elements of Communications Plan
Project Management
Who do you need to talk to Why are we talking to
them What do they need to know When to tell them
- timing How do you communicate with them. Who
does the telling Where to tell them the medium

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Communications Plan
Project Management
Structure Audience. Who should receive the
communication? Reason. Why you are communicating
with them. Why are they a key stakeholder. Event.
The communication, be it a weekly report, or a
presentation to the board. Responsible. Who is
responsible for preparing and scheduling the
piece of communication. Medium. The way in which
it will be delivered. Timing. How often it will
be presented. Content. What it will contain.
This should address the reason the audience will
be interested in the project.
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Communications Channels
Project Management
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8. Risk Management
Project Management
A. Initiating Process
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B. Planning Process
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C. Executing Process
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D. Controlling Process
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E. Closing Process
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Risk Control Methods
Project Management
Avoid Reduce Share Insure Accept with
contingency without contingency Contain
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Risk Chart
Project Management
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Risk Scoring Matrix
Project Management
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9. Procurement Management
Project Management
A. Initiating Process
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??????????????????????????
B. Planning Process
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C. Executing Process
?????????????????????????
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D. Controlling Process
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E. Closing Process
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Procurement Management Processes
Project Management
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Types of Contracts
Project Management
Fixed price or lump sum involve a fixed total
price for a well-defined product or service Cost
reimbursable involve payment to the seller for
direct and indirect costs Time and material
contracts hybrid of both fixed price and cost
reimbursable, often used by consultants Unit
price contracts require the buyer to pay the
seller a predetermined amount per unit of service
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10. Change Management
Project Management
A. Initiating Process
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??????????????????????????????
B. Planning Process
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C. Executing Process
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D. Controlling Process
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E. Closing Process
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Organization Change - Depth of Intervention
Project Management
Deepest
Paradigm ???????????
We have to recreate the business. Change recreate
the total enterprise.
We have to change the way that we think and
act. Change vision, values
Cultural ????????
Strategic ???????
We need to refocus. Change objectives, strategies
We just need to do it better. No change to
mission,values
Operational ?????????
Shallow
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Organization Change - Depth of Intervention
Project Management
Deepest
Paradigm ???????????

• Focus on survival
• ??????????????????

Cultural ????????

• Focus on attitudes / beliefs
• ?????????????? ?????????

Strategic ???????

• Focus on effectiveness
• ?????????????????

Operational ?????????

• Focus on efficiency
• ??????????????????

Shallow
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Force - Field Analysis
Project Management
Internal Forces ????????
External Forces ?????????
?????????? ????????

Driving Forces ??????

Restraining Forces ???????
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Strategic Change Flywheel
Project Management
20
Change agent
70
Sitting on the fence
10
Oppose the new direction
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Common Reasons for Perceived Resistance
Project Management
1
Lack of information or awareness
2
Lack of involvement
3
Lack of leadership commitment
4
Outdated rewards and recognition
5
Lack of proof in positive outcomes
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Building Awareness and a Sense of Urgency
Project Management
1
2
Benchmarking
CEO presentation
7
3
Stakeholder presentation
Newsletters / videos
Awareness
4
6
Customer and employee surveys
Publication of key performance indicators
5
Management by walking around
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Organizational Change Process
Project Management
1. Unfreezing ?????????????
1.1 Motivation for change ?????
1.2 Impediments ????????????
2. Change ???????????
2.1 Well define objectives ?????????????
2.2 Communication ???????
2.3 Plan Leader team resource ??????? ?????
??? ????????
2.4 Stakeholder management
?????????????????????????????
2.5 Plan for resistance to change
??????????????????????????????
3. Refreezing ????????
3.1 Institutionalize change
???????????????
3.2 Overcome lingering resistance to change
???????????????????????
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11. Performance Management
Project Management
A. Initiating Process
????????????????????????????
B. Planning Process
????????????????????????
?????????????????????
C. Executing Process
???????????????????????????
???????????????
D. Controlling Process
???????????????????????
E. Closing Process
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Measurement Process
Project Management
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SIPOC Model
Project Management
Supplier
Performance Measurement
Leading indicator Check point Process
indicator Efficiency Means ???????
Lagging indicator Control point Result
indicator Effectiveness End ????????
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Strategy Map Cockpit
Project Management
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???????????????????
Project Management
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12. Evaluation Management
Project Management
A. Initiating Process
???????????????????????
B. Planning Process
??????????????????????????????
??????????????????????????
C. Executing Process
???????????????????????
D. Controlling Process
??????????????????????????????
E. Closing Process
??????????????????????????????
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Project Evaluation
Project Management

• ????????
• ??????????????????? (Project Evaluation) ???????
• ??????????????????????????? ?????????????????????
  ???? ??????????????????????? (Decision Based)
  ????????????????????? (Value Based) ??????????

• ??????????? (Economy)
• ?????????????????????????????????
  ?????????????????? (Inputs) ??????????????????????
  ???????????????
• ????????????????? (Efficiency)
• ?????????????????????????????????(Inputs)
  ?????????(Outputs) ?????? ????????????????????????
  ??????????????????? ??????????????????????????
  ?????????????????????????????? (Outputs)
• ???????????????? (Effectiveness)
• ??????????????????????????????????????????????
  (???????????????????????????????????)

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Project Evaluation
Project Management
???????????
???????
Output
Process
(Customer) Outcome
Supplier
??????????
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Project Evaluation
Project Management
3 Systematic approach Evaluation ????????????????
????????????????
SD
SV
1 Decision-oriented Evaluation ??????????????????
??????????
2 Value-oriented Evaluation ????????????????????
????????????
ND
NV
4 Naturalistic approach Evaluation ????????????
?????????????????
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Project Evaluation
Project Management
Action Plan
Action
Result
Strategy
Pre-implementation evaluation
Implementation evaluation
Post-implementation evaluation
Formative evaluation
Summative evaluation
Concept
Action
Change
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Project Evaluation Process
Project Management
1. ???????????????????????????
2. ??????????????????????????
3. ????????????????????????
4. ?????????????????????
5. ????????????????????????????????
6. ???????????????
7. ???????????????
8. ?????????????????? ???????
9. ?????????????????????????
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Project Management
Center of Excellence ?????????
?????????????????????????
WWW.FTPI.OR.TH Tel. [phone] Fax.
0-2619-8090
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PROJECT REQUIREMENTS
Project Management
PROJECT CHARTER
WHAT
WHO DOES WHAT
HOW
WHEN
RESOURCE PLAN
BUDGET
HOW MUCH
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Project Knowledge
Project Management
Integrated Scope, Schedule and Cost
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Project Knowledge
Figure 7-6. Sample Project Portfolio Management
Screen Showing Project Health
Project Management