Successful Process Mapping

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Successful Process Mapping

• Michael Cousins, PhD., FCQI
• Managing Director
• Triaster Ltd.
• michael.cousins_at_triaster.co.uk

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Welcome

• Security
• Location of facilities
• First aid
• Fire exit
• Mobile phones
• Collateral

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Seminar Agenda

• Why Process Mapping?
• Successful Process Mapping ten key points
• About Triaster
• The Triaster Process Library Solution
• Questions answers
• Conclusion

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Why Process mapping?

• What is a Process?
• A Process is a set of interrelated or
• interacting activities which transforms
• inputs into outputs
• ISO 90012000 Explained Charles Cianfrani,
  Joseph Tsiakals and John West

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Where does it fit in?
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Where does it fit in?
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Why Process mapping?
Business Area
Business Area
Human Resources
Payroll Legal IT, etc
Candidate
Headcount Approval
New starter program
Recruitment
Induction
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Why Process mapping?

• The more efficiently these processes are
  undertaken, the more successful your organisation
  will be

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The best anyone can do?

• Getting things right 99 of the time is the best
  anyone can do
• A 1 defect rate means
• 20,000 articles of lost mail every hour
• 5,000 botched surgeries per week
• 4 or more accidents per day at major airports
• 200,000 incorrectly dispensed drug prescriptions
  each year
• The Power of Six Sigma Subir Chowdhury

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Process Library Lifecycle
Continual Process Improvement Solution
Keep current
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An example Basic Process Library
Basic Process Library demo
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Successful Process Mapping ten key points

• 1. Adopt the simplest mapping standard that meets
  your objectives
• Focus on outputs as much as activities

Use of Triaster is allowing the University, for
the first time, to see clearly the points of
contact and interfaces between activities taking
place in different departments, with different
staff and is allowing the implementation team to
ask what if questions in a structured way.
Chris Lambe, Project Manager of the
Implementation programme, The University of
Reading
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Successful Process Mapping ten key points

• 2. Map in parts, publish as a whole

The Triaster solution has delivered exactly what
we wanted. We now have our processes mapped in a
single format and accessible in a practical
process library. Laura Bell, Quality Manager,
Business Link Tees Valley
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Successful Process Mapping ten key points

• 3. Distribute responsibility for production
  centralise control

Many organisations mistakenly believe that the
responsibility to identify and manage the process
is a specialist task that requires consultancy
assistance. The real experts are those who
perform the process, so it makes far more sense
for these people to identify and process map the
activities.
In the case of British Standards, although the
senior management owned the process, the priority
placed on capturing the processes and improving
them varied with individual process owners. Some
did it for themselves, others needed more
support, support that the Quality and Continuous
Improvement team was able to supply. Roger
Jones and Alex Cavanagh, Quality and Continuous
Improvement team, British Standards (QualityWorld
June 2003)
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Basic Process Library Lifecycle
Feedback from users
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Successful Process Mapping ten key points

• 4. Ensure Google style search reporting on the
  information captured

Powerful search capability is a must. We are
used to amazing search capabilities as second
nature. Web wise quality, Quality Today, May
2005
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Successful Process Mapping ten key points

• 5. Remove barriers to take up
• Take out complexity, keep it simple
• Make it accessible
• Ensure accuracy

Ease of use, whether you are a mapper, analyst
or viewer is the key selling point. Hugh
Gilmour, Head of Business Excellence, G4S Cash
Services
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Successful Process Mapping ten key points

• 6.Invest in design

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Successful Process Mapping ten key points

• 7. Gain Senior Sponsorship

The Deployment workshop was enlightening and
introduced a new way of working and organising
processes. This day answered the have we done the
right thing question. In fact, buy-in from
management significantly improved after the
Deployment workshop had been delivered. Maurice
Scarratt, Quality Manager, Fugro
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Successful Process Mapping ten key points

• 8. Define your objectives
• Keep focused on the bigger picture

If the mapping of process is working to assist
with business operations rather than simply
meeting the BSi audit requirements, then it has
immense value. Ross McKay, Technical
Compliance, Arjo
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Successful Process Mapping ten key points

• 9. Prove it works

We have been delighted with what we have
achieved in respect of the Court of Session. We
have focused on a very complex process area and
have been able to map it and increase
transparency of processes considerably. Ursula
Pretsch, Service Delivery and Development
Manager, Scottish Court Service
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Successful Process Mapping ten key points

• 10. Achieve your objectives
• At DMCL we are constantly looking for ways to
  improve our efficiency. The implementation of
  Triaster has streamlined our map processing
  facility across the four key areas of the
  business, simplifying procedures, clarifying
  responsibilities, improving productivity and
  collating much-needed information in a
  user-friendly format. Mike Wickham, Managing
  Director of David McLean Contractors Limited

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Some of our clients
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Triasters History

• UK company founded in 1994
• Head office in Oxfordshire
• BSi are global distributors
• Microsoft Gold Certified Partner
• Recognising the highest level of technological 
  excellence, market place impact and
  satisfaction of customers, through Microsoft
  products and services
• Strong links with Microsoft Visio

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Triaster Process Library Solution

• Maximise the success of process mapping
• Triaster combines Visio-based software and
• professional services to deliver quickly and
• accurately
• A process picture of your organisation
• Useful, user-friendly presentation of this
  process picture
• Identification and prioritisation of
  processimprovements
• And so much more

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Triaster Process Library Solution
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In summary

• Adopt the simplest mapping standard that meets
  your objectives
• Map in parts, publish as a whole
• Distribute responsibility for production
  centralise control
• Ensure Google style search and reporting on the
  information captured
• Remove barriers to take up

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In summary

• Invest in design
• Gain Senior Sponsorship
• Define your objectives
• Prove it works
• Achieve your objectives

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Next steps

• Do you have a requirement? 
• Statement of Primary Objective
• Do you need to raise support or awareness?
• Solution Presentation, Video Materials, Case
  Studies
• Do you need to prepare a Business Case?
• Requirements Analysis
• Are you an Independent Consultant?
• Free copy of the solution and training sessions
  running once a month

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Feedback forms

• Please can you complete the
• feedback forms

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Conclusion

• Thank you for your time
• www.triaster.co.uk
• Michael Cousins
• 0870 402 1234
• Triaster Ltd.
• michael.cousins_at_triaster.co.uk