Want to grow your business?

1
Leverage Your e-Learning!
Execute Your Vision through the AlignedResults
System An Integrated e-Learning Solution
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Interpersonal Skill Development

• Do you have problems . . .
• Getting managers involved throughout the
  e-learning activity?
• Helping managers tie e-learning to business
  objectives?
• Guiding managers in holding conversations on the
  effectiveness training?
• Identifying individual training needs and
  relating them to the job?
• Incorporating assessments to give an objective
  perspective?

3
Significance of PoorInterpersonal Skills

• Are your managers challenged with employees . . .
  
• who have poor interpersonal skills?
• 46 of newly hired employees will fail within 18
  months.
• Poor interpersonal skills dominate the list
•   26 of new hires fail because they can't
  accept feedback.  23 fail because they're
  unable to understand and manage emotions. 17
  fail because they lack the necessary motivation
  to excel. 15 fail because they have the
  wrong temperament for the job. 11 fail
  because they lack the necessary technical skills.
• Study by Leadership IQ, 2006

4
Studies Show . . .
Interpersonal Skills ARE Required For Success

• A significant improvement in communications
  effectiveness was associated with a 30 increase
  in market value.
• Watson Wyatt Study, 2006
• Senior managers cited Communications Skills as
  the number one critical skill set or competency
  they believed was most needed to meet or overcome
  the challenges of the business issues.
• Achieve Global Study, 2004
• 35 of internally hired leaders fail, usually
  because of a lack of interpersonal skills.
• Chief Financial Officer, 2006

5
We Did Research
Our HYPOTHESIS E-Learning Guild Members,
Corporate Managers, Business Consultants

• One of the challenging roles for managers is to
  oversee the development of interpersonal skills.
• It is difficult for managers and employees to
  have discussions around
• What specific skills an individual lacks.
• What learning resources are available and
  appropriate
• How learning ties into
• Individuals performance
• Organizations business objectives

6
Our Research
e-Learning Tying To Business Objectives

• How SATISFIED are you that your organization's
  current approach to e-learning is helping to
  achieve BUSINESS OBJECTIVES?
• 28 Satisfied No one chose Very
  Satisfied
• How ALIGNED are your e-learning programs with
  your organizations BUSINESS OBJECTIVES?
• 41 - Aligned and Very Aligned

Shared Results International Study, 2007
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Our Research
How Important And Effective Is Each?
DESCRIPTION IMP. EFF. Manager Involvement Having
manager involved in the individuals e-learning
for reinforcement and coaching 87 31 Encouraging
manager / employee conversations about what
training to take and why 85 28 Having mangers
share insight on the effectiveness of the
training for the individual 88 21 Helping
managers have discussions that tie what they
learned to business objectives 91 28 Individuali
zing Learning Identifying an individuals needs
before deciding on training 90 43 Relating the
learning to an individuals job 88 21 Ensuring
training supports an individuals performance
goals 85 50 Having 360 / assessment tools for
individual development part of an e-learning
program 50 12
8
Conclusion . . .

• People want an integrated solution that helps
  managers and employees plan, execute and talk
  about how to align e-learning with business
  results.

9

• AlignedResults is a system and a method
• for executing the organizations vision
• through proactive development
• of interpersonal skills.

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AlignedResults System

• CRK Interactive COURSES in this specialized
  library (Management, Sales, Teams and Customer
  Service)
• AlignedResults System VALUE-ADDED Package. A CD
  that includes
• Quick Start Guide with Communications Collaterals
• Organizational Critical Success Factor Survey
• Individual Micro 360
• Assessment-Course Map1
• Conversation Guide
• Individual Action Plan
• Implementation Guidebook
• AlignedResults Implementation Consulting (varies
  by Associate)
• AlignedResults MEMBER-ONLY WEBSITE for electronic
  documents, implementation tips, and additional
  services such as online surveys.
• 1 Assessments purchased separately

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AlignedResults Model
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The COURSES At The Core CRK Interactive
e-Learning
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CRKI Courses SupportKey Interpersonal
Competencies

• Self-Knowledge
• Mutual Respect
• Listening
• Influence
• Conflict Resolution
• Teamwork
• Leadership
• Vision-Focused

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Grouped By . . . Interpersonal Competencies
Self-Knowledge

• Courses
• Skill competencies
• Functional groupings
• Something for everyone

CRKI Course Catalog
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CRK Interactive e-Courses Specialized Boutique
Library

• 29 interactive courses
• 7-9 modules in each
• About 10 minutes long

• Categories of Courses
• General / Personal
• Sales
• Customer Service
• Leadership
• Teams

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CRK Interactive e-Courses Tie Into Individual
Assessments
Click Here
Many of the courses are wrapped around and
reinforce individual assessments.
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CRKI e-Courses Interactive, Varied and Fun
Click Here
?
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CRK Interactive e-CoursesLMS Recording,
Tracking, Reporting

• Reporting
• Individual progress
• Completion
• Course Tracking

• Hosting your site or ours (no additional cost)

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Another Research Question Whats One Thing?

• What is one thing that would bring your
  e-learning programs closer to being Very Aligned
  with your business objectives.
• Funding to allow GREATER uptake
• GET AWAY from PPT and PDF learning
• Have an offering that is RELEVANT to the learner.
  
• Get business to allow TIME for e-learning
• Needs to be shown to be COST EFFECTIVE,
  REPEATABLE, and TIMELY.

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Higher Participation

• THE CRK Interactive COURSES answer that need!
  We have more people participating because . . .
• Our package allows for greater uptake -- a flat
  fee for entire organization no budgetary
  constraints for taking them.
• Our courses have multiple, short lessons (7-9
  ten-minute modules) to fit into busy schedules.
• Our interpersonal skill competencies, assessments
  and individual action plan show the relevance of
  the courses to the individuals job.

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Increased Learning

• The CRK Interactive COURSES answer the need! We
  have more people learning because . . .
• People become engaged and want to complete all
  the modules (averaging 90)
• Our courses involve you instead of just looking
  at a PPT or PDF.
• Our sessions appeal to a variety of learning
  styles some are more serious others more
  playful.

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Convenient Pricing Model

• We offer an UNLIMITED user license with one FLAT
  fee!
• Every division in the entire enterprise can use
  this program for one full year!
• There are NO incremental costs to add more
  people!
• No unexpected fluctuations in the budget for the
  courses!
• All new hires from growth or turnover are
  covered with this unlimited license!
• People reinforce their learning as often as they
  want taking the courses again!
• You use your Learning Management System (LMS) --
  or ours at no cost!

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What Do Clients Say About Us?

• CRK Interactive's learning tools represent one
  of the best investments we've made in growing
  both our top and bottom lines!
• Co-Founder, LexJet Direct
• We are extremely happy with your sales skill
  courses . . . weve trained 850 new employees
  with excellent results . . . our New Hires are
  more productive, faster. Director, Sales
  Development, Computer Associates
• The e-learning programs offered by CRK
  Interactive are "best-in-class"!
• President, Virtual Workshops Group,
  Integrated Media Concepts

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Our Famous Endorser

• "Winners in life continuously look for ways to
  improve their performance . . . CRK Interactive
  makes it easier than ever to do that with their
  online learning courses . . . I recommend these
  experiences without reservation.
• Lou Holtz
•                                                   
     Legendary Head Coach of Notre Dame
• Internationally Known Motivational Speaker

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AlignedResults System Value-Added Package
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AlignedResults Method

• A three-conversation process that involves both
  managers and employees in aligning interpersonal
  skill learning to the individuals needs and the
  organizations objectives.

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Three-Conversation Process
?
CONVERSATION GUIDE
OBSERVE

• FIRST Conversation
• ?Critical Success Factors
  Survey
• ?Micro 360

Individual completes survey.
Is individual in a position to execute the vision?
Manager and employee discuss findings, feelings
and determines actions.
Individual or Manager compiles data.
Is individual able to objectively understand
themselves and how they are perceived by others?
Individual has others complete Micro 360.
?Assessment-Course Map ?Individual
Action Plan ?CRKI e-Learning Courses
SECOND Conversation ASSESS
Together, create an action plan identifying the
assessments and e-courses needed to achieve
business results for the individual.
Vision, CSFs, Micro360, Business Objectives,
Measures, Strategies, Action Plan, Results,
Rewards.
?Individual Action Plan
THIRD Conversation LEARN
Review the Individual Action Plan discuss
learning with individual, revise plan as needed
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A Conversation GuideWalks You Through The Process
Conversation Guide

• MANAGER CONVERSATIONS
• Three strategic discussions
• Ties skill development to business objectives
• Individualizes the training effort

• Guides Managers in Employee Conversations
• How to discuss if there is an interpersonal
  communications problem or opportunity.
• How to lead individuals to create a plan of
  action to develop their interpersonal skills.
• How to tie the learning to business objectives.

Conversation Guide
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FIRST Conversation An ORGANIZATIONAL Survey

• The Critical Success Factors tool helps you
  assess the individuals ability to help the
  organization succeed.

• For Instance, find out if they
• Feel they can initiate action on behalf of the
  organization.
• Know and understand the organizations vision.
• Can tell others the organizations competitive
  advantage.

1 - OBSERVE Organizationally
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FIRST Conversation An INDIVIDUAL Picture

• The Micro-360 tool helps you individualize the
  learning by gathering outside perspective on
  ones interpersonal skills and competencies.

• Each person gets insight into how they
• Get their ideas across to others.
• Respects others and values their differences.
• Uses listening as a communications tool.
• Handles controversial situations.

1- OBSERVE Individually
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SECOND Conversation Map Assessments and Courses
Assessment Map

• Using the results from the individual surveys
• Identify competencies of need based on the Micro
  360 questions.
• Determine relevant assessments.
• Review all courses related to the competency.

• ASSESS
• What assessments and courses would be best.
• Which competencies will be addressed.

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Use A Variety of Assessments

• Connect the individual assessments to the
  appropriate e-learning.

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SECOND / THIRD ConversationCreate An Individual
Action Plan
Individual Action Plan

• ASSESS
• Managers and employee together
• Look at the data, determine a plan of action
• Identify measure of business results
• Determine rewards

• Managers and Employees Together
• Set the vision, measures, and objectives.
• Identify assessments and courses to take.
• Review progress and establish rewards.

34
Get Detailed SupportImplementation Guidebook
Implementation Guidebook

• LEARN
• Discuss learning
• Review plans
• Identify successes
• Give out rewards

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How Is Our Program Different From Others?
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AlignedResults System
To achieve YOUR business objectives, the
AlignedResults System has been created for you!

• The AlignedResults System is designed to
• Be a complete, INTEGRATED solution!
• Foster full MANAGER engagement with employee
  learning!
• Provide a PROCESS for managers to tie learning to
  business objectives.
• Focus on both INDIVIDUAL AND ORGANIZATIONAL
  success.

37
What You GetNo Extra Cost

• CRK Interactive COURSES in this specialized
  library (Management, Sales, Teams and Customer
  Service)
• AlignedResults System VALUE-ADDED Package. A CD
  includes
• Quick Start Guide with Communications Collaterals
• Organizational Critical Success Factor Survey
• Individual Micro 360
• Assessment-Course Map1
• Conversation Guide
• Individual Action Plan
• Implementation Guidebook
• AlignedResults Implementation Consulting (varies
  by Associate)
• AlignedResults MEMBER-ONLY WEBSITE for electronic
  documents, implementation tips, and optional
  fee-based services such as online surveys.
• 1 Assessments purchased separately

38
We Can Help You Get Started

1. Pilot the project in one area.
2. Train that areas senior management.
3. Include your HR Training / e-Learning
   professionals.
4. Provide communication collaterals for full
   manager and employee buy-in.
5. Use a Train-the-Trainer approach (HR /
   e-Learning) for company-wide roll-out.
6. The Cost One training session included -- extra
   services, as you require, at a fee set by the
   Associate.

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True Story Fortune 100

• EMPLOYEE Development and MANAGER Involvement
• One day a manager, Max, complained that the lead
  worker in the unit hed just taken over was being
  difficult making a lot of mistakes, not
  following up on commitments, etc. He said, When
  I applied for the job in the unit, my reservation
  was that I'd had no experience with their
  processes. The hiring manager assured me that I
  would learn quickly enough and that the lead
  worker was a gem and would get me through.
• Based on our conversation, Max took action, and
  this is what happened. "We had a sit-down and I
  talked to her about her work. She said, Max, you
  probably don't know that I was an applicant for
  your position and didn't get it. That was the
  third time I'd applied for a supervision job and
  been turned down.
• Max asked if she'd gotten any feedback on why she
  wasn't selected. She said, Never. So he asked
  if she still wanted to be a supervisor. She said
  she did. So he told her that he was going to set
  up three appointments for her to get feedback
  from the three hiring managers she'd dealt with.
  We'll do some role-play rehearsing so you'll
  feel comfortable with the questions you need to
  ask. Then we'll see what needs to be done. If
  there is more experience or training you need,
  I'll work that out with you. And when the next
  opportunity comes along, we'll do some more
  role-playing for the interview if you think that
  would be helpful.
• Max was suddenly aware that she was crying. I'm
  sorry, he said. Did I say something that
  offended you?
• She said, No. Not at all. It's that I've worked
  here for twelve years and you're the first person
  who's ever taken an interest in what I wanted to
  do with my career.

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New Pricing Model One Flat Fee Unlimited Use
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Flat Fee PricingOne Course

• ONE Course Unlimited UseAny ONE of our 29
  online topics to be used throughout the
  enterprise for one full year! NOTE
  AlignedResults System included at no extra
  charge.
• Choose ONE course, SUCH AS
• Managing Performance Discussions
• Understanding Behavioral Styles
• Win-Win Negotiations
• Handling Customer Complaints
• Establishing Credibility and Trust for Sales
• SEE OUR COMPLETE LIST for other 24 other courses

• Price Includes the AlignedResults System
• ONE year license _at_ 10,000
• TWO year license _at_ 15,000
• THREE year license _at_ 20,000

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Flat Fee PricingOne Category / Bundled

• One CATEGORY of Courses / Bundled Unlimited
  UseAny SINGLE CATEGORY of our courses to be used
  throughout the enterprise for one full year!
  NOTE AlignedResults System included at no
  extra charge.
• Choose ONE from
• Sales
• Customer Service
• Leadership
• Understanding Behavioral Styles for
• Sales
• Customer Service
• Leadership
• Teams
• General Communications.

• Price Includes the AlignedResults System
• ONE year license _at_ 25,000
• TWO year license _at_ 40,000
• THREE year license _at_ 50,000

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Flat Fee PricingComplete Library

• COMPLETE Library of Courses Unlimited UseEach
  and EVERY one of our 29 courses to be used
  throughout the enterprise for one full year!
  NOTE AlignedResults System included at
  no extra charge.
• Get ALL COURSES from
• Sales
• Customer Service
• Leadership
• Teams
• General Communications

• Price Includes the AlignedResults System
• ONE year license _at_ 60,000
• TWO year license _at_ 100,000
• THREE year license _at_ 120,000

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Limited Offer Orders Placed by 6/30/07

• STARTER KIT 1 100 INDIVIDUAL Courses
• Select from our entire library, with any
  combination of topics and get the
  AlignedResults System. Change your mind later
  on which courses you want, well adjust them.
  Want to upgrade to an unlimited license, just pay
  the difference and get 12 more months, 15 in all.
• This Package Includes
• 100 individual courses any combination of
  topics
• AlignedResults System at no extra cost if
  purchased by 6/30/07
• Buy additional courses at 35 each
• Upgrade to an unlimited license within 120 days
• Pay the difference, get 12 more months
• Hosted on the CRKI LMS

• Price Includes AlignedResults System
• If ordered by June 30th -- 3,500
• After June 30th -- 4,200

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Limited Offer Orders Placed by 6/30/07

• STARTER KIT 2 100 BUNDLED Packages
• Select from our entire library, with any
  combination of topics and get the
  AlignedResults System. Change your mind later
  on which courses you want, well adjust them.
  Want to upgrade to an unlimited license, just pay
  the difference and get 12 more months, 15 in all.
• This Package Includes
• 100 bundled packages any combination of topics
• AlignedResults System at no extra cost if
  purchased by 6/30/07
• Buy additional courses at 95 each
• Upgrade to an unlimited license within 120 days
• Pay the difference, get 12 more months
• Hosted on the CRKI LMS

• Price Includes AlignedResults System
• If ordered by June 30th -- 9,500
• After June 30th -- 11,400

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Easy To Get Started

• When you SIGN UP Now Its Low Risk!
• You actually TRY three courses get a feel for
  the variety of styles (for 15 days!)
• Behavioral Interviewing
• Management Performance Discussions
• Customer Focused Sales Interviews
• When you buy an Introductory offer for a CRK
  Interactive license, you get the AlignedResults
  System Value-Added Package to KEEP and USE with
  our courses and any others you have.
• As a BONUS, youll receive the booklet Overcoming
  Organizational Indifference the solution to
  re-energizing the 71 of the workforce who say
  they are disengaged at work! (Gallop Poll,
  2005).

Your Guarantee We will do whatever possible to
make this program successful for you! Well work
tirelessly to ensure a seamless implementation
with excellent communication.
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Our Commitment To You

• We are absolutely committed to your complete
  satisfaction!
• We offer ongoing support throughout the
  implementation.
• We are flexible and accommodating to your needs
  and preferences.
• We go the extra mile!

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Is There Any Reason Why You Wouldnt Want To Buy
Now?
Well gladly line you up with several references
on the CRKI courses!
See Your CRKI Associate
49
Any Questions Ideas or Comments?
Thank You For Your Interest!
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Contact Information

• Darryl S. Doane
• Rose D. Sloat
• The Learning Service, Ltd.
• 330-456-2422
• info_at_thelearningservice.com
• www.thelearningservice.com