Computing and Information Services and Office of Institutional Research Institutional Effectiveness

1
Computing and Information ServicesandOffice of
Institutional ResearchInstitutional
Effectiveness Report/PlanApril 22, 2009
2
Presentation Outline

• Summary of assessment results
• Accomplishments
• Details of assessments
• Goals
• Resource Request
• Projects Future and Past
• Student access portal
• Network refresh and wireless access
• Self-service reporting application
• Conclusion

3
CIS Overall Assessment Results2007-08

• Goal 1 Broaden the base of productive and
  educated citizens.
• Goal 3 Support the development and maintenance
  of nationally prominent programs.
• Goal 5 Provide a learner-centered environment.

4
CIS Assessment Results By Goal2007-08
5
OIR Overall Assessment Results2007-08

• Goal 1 Broaden the base of productive and
  educated citizens.
• Goal 3 Support the development and maintenance of
  nationally prominent programs.
• Goal 4 Promote the development of nationally
  recognized scholarly activities.
• Goal 5 Provide a learner-centered environment.

6
OIR Assessment Results By Goal2007-08
7
ACCOMPLISHMENTS
8
AccomplishmentsOffice of Institutional Research

• Collected and/or processed data requests for
  various internal surveys and reports
• TAMUK Student Rating of Instruction
• TAMUS Student Rating of Instruction (for
  Chancellors Teaching Excellence Award)
• Graduating students
• System Center-San Antonio Student Services
• Career Services
• Undergraduate program reviews
• Institutional Effectiveness Reports/Plans
• Health Center

9
AccomplishmentsOffice of Institutional
Research(continued)

• Collected and/or processed data for various
  external surveys and reports
• TAMUS CEO Compact
• TAMUS Strategic Plan
• TAMUS audits
• LBB Performance Measures
• Performance Measures Audit
• THECB Accountability Data
• THECB Closing the Gaps Data
• IPEDS
• CIRP
• CUPA
• NSSE
• CAAP
• Freedom of Information Act requests
• Program reviews at other universities

10
Data and Report Requests ProcessedThe Office of
Institutional Research
11
OIR Internet and IntrAnet Page Requests
12
OIR Web Site Most Active Page Sets Internet
13
OIR Web Site Most Active Page Sets IntrAnet
14
AccomplishmentsComputing and Information Services

• Completed wired portion of network upgrade
  project
• Initiated wireless portion of network upgrade
  project
• Continued the Banner system upgrade process to
  allow the eventual use of the Texas Connection
  applications
• Established Microsoft site license for faculty
  and staff to purchase Microsoft applications at a
  reduced cost
• Improved interdepartmental communication on IT
  issues via the IT Managers and Users group
  (ITMU)
• Re-established the University Technology Advisory
  Committee (UTAC a future part of the
  Universitys IT governance structure)

15
AccomplishmentsComputing and Information
Services(continued)

• Replaced Jernigan Library Lab computers and desks
• Upgraded the Nortel telephone switch system to
  the latest operating system and voicemail
  software
• Installed VMware to consolidate aging servers,
  reduce power consumption, and increase available
  server farm space

16
Data and Report Requests ProcessedCIS
Administrative Applications Support Group
17
IT Problem Reports and ResolutionsCIS Network,
Microcomputer Services, and Telecomm Group
18
CIS Current and Target Average Problem Resolution
Times
19
GOALS
20
Short-Term GoalsComputing and Information
Services2008-09 and 2009-10

• Assist with the deployment of DegreeWorks
• Support the SC-SA / TAMU-SA IT transition by
  hosting their student information system for FY
  10 and FY 11
• Complete the development of self-service
  reporting
• Deploy a portal (myCampus or Luminis)
• Deploy Sungard ODS / EDW (Operational Data Store
  / Electronic Data Warehouse)
• Replace remaining network equipment that needs to
  be consistent with the newly-installed backbone
  switches and other appliances
• Respond to recommendations in the TAMUS IT audit
• Increase disaster recovery capability at TAMIU
• Replace 8-year-old Uninterruptible Power Supply
  (UPS) system
• Deploy a Security Information Manager (SIM)
  System

21
Short-Term GoalsComputing and Information
Services2008-09 and 2009-10(continued)

• Complete the development of an IT Governance
  structure and process utilizing newly-formed and
  existing committees and working groups
• Utilize the IT Governance structure to assist in
  the development of an IT Strategic Plan
• Develop and fund a three-year replacement plan
  for computers and other equipment in the primary
  academic computer labs
• Install a backup call center for the
  newly-installed Automatic Call Distribution (ACD)
  system
• Replace 911 phone system with an e911 system
• Expand the pool of student workers in CIS to
  provide support for student computer repair

22
Short-Term GoalsOffice of Institutional
Research2008-09 and 2009-10

• Work with CIS on the deployment of Sungard ODS /
  EDW so that it can be used by staff and customers
  of OIR
• Continue to make appropriate information
  available via the OIR web site including data
  from surveys administered both by OIR and offices
  external to OIR

23
RESOURCE REQUEST
24
CIS 2009-10 Resource Request
25
CIS 2009-10 Resource Request(continued)
26
CIS 2009-10 Resource Request(continued)
27
OIR 2009-10 Resource Request
28
Student Access Portal Project

• Will be listed under Technology Initiatives in
  the FY 10 Programmatic Budget Review
• Goals
• Provide integrated access point for access to
  multiple information systems
• Provide for single sign-on point for multiple
  information systems
• Provide consistent information to targeted
  audiences
• Implementation details
• Currently evaluating two alternative systems
• Luminis is used by several other TAMUS
  institutions
• myCampus (CampusEAI/Oracle) provides partial
  funding through a grant program used by UT-PA
  and many other institutions around the country

29
(No Transcript)
30
(No Transcript)
31
(No Transcript)
32
(No Transcript)
33
Network Refresh Project

• Listed under Technology Initiatives in the FY
  09 Programmatic Budget Review
• Funding was received for the project across two
  fiscal years (part HEF and part Computer Use Fee)
• Goals
• Upgrade campus network backbone from 100 Mbps to
  10 Gbps to allow for future demand (involves
  replacement of all distributed network switches
  and other network appliances)
• Provide for campus-wide wireless access
• Implementation details
• External project manager Val Perez of CommCo,
  Austin, TX
• Internal project manager Val Ramirez, CIS
  Associate Director
• Contractor SkyTeq, Houston, TX
• Equipment suppliers Foundry (wired), Meru
  (wireless), Bradford (NAC)
• Originally designed to be a three-year project
  but was shortened to a two-year project
• Currently in last phases of project
• Implementation of Bradford Network Access Control
  appliance
• Wireless coverage survey

34
(No Transcript)
35
(No Transcript)
36
(No Transcript)
37
(No Transcript)
38
(No Transcript)
39
(No Transcript)
40
(No Transcript)
41
Self-Service Reporting Project

• Listed under Technology Initiatives in the FY
  09 Programmatic Budget Review
• Funding was received for the project
• Implementation details
• Utilization of WebFocus capitalizes on in-house
  expertise with Focus (both are IBI products)
• Developed with a combination of IBI consultants,
  TAMUK programming staff (Lee Moore, project
  manager), and input from functional area
  customers
• Same underlying technology as THECBs PREP online
• Currently in final pre-release testing
• Will be available to the university community
  beginning Fall 2009

42
(No Transcript)
43
(No Transcript)
44
(No Transcript)
45
(No Transcript)
46
(No Transcript)
47
(No Transcript)
48
T H E E N DQuestions?(If there is time.)