Inox GSL and YOU

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Next Generation Technology
Center of Excellence Since 2001 Lead
Generation Customer Service - Voice
Data Software Development Support BPO, KPO,
LPO
Humsay Information Global Services Ltd.
(HIGSL) 4305 State Bridge Road Alpharetta GA 30022
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Agenda

• Vision Mission
• Companys Profile
• Offerings
• Our Clients
• Our People
• Our Technology Infrastructure
• Process Delivery Flow
• Recruitment Retention
• Our Pride Center of Excellence - Gangtok

Humsay Group of Companies 4305 State Bridge
Road Alpharetta GA 30022
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Our Vision and Mission
Objective Humsays objective is to create a
center of excellence a worldwide institution in
information technology providing innovative
solutions for enterprises. Our services include
management consultancy, business process
reengineering and outsourcing, software
development, call centers and onsite / offshore
models to provide the best services on a global
scale. Humsay strongly believes in providing both
solutions and value to its clients.
Mission Humsays mission is to provide highly
innovative, cost effective and state-of-the-art
technical solutions to business enterprises. We
are highly dedicated in delivering quality
consulting services and impeccable customer
service with a sense of both individual pride and
company spirit.
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Profile

• Founded in 2000 Located in Atlanta, India (Multi
  locations), San Diego, Sydney (proposed)
• Numerous Projects delivered world wide
• Best of the breed technology, equipment and
  support services
• Strong Offshore customer interaction and
  application management support
• teams
• Services Offered
• Business re engineering and
  consulting
• Software
  Development
• Data Ware
  Housing and Business Intelligence
• ERP Support
  and Services
• Network
  Management Solutions
• Internet
  based solutions
• Telecom
  Call centers/BPOs
  
• Methodology Proven methodology with local (US)
  and offshore
• talent uses integrated web based tools which
  can readily interface into your
• project management processes and
  methodologies.

Certifications ISO 90012000 and HIPPA Compliance
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Offerings - Industries We Serve

• Telecom
• Insurance
• Trading
• Health Care Medical
• Banking Financial Services
• Gaming
• Hospitality
• Travel Tours
• Publishing
• Manufacturing
• Education

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• Telecom and Call Center Solutions
• Reservations
• Collections
• Inbound Up sells
• Database
  Management
• CRM services
• Order Taking
• Lead Generation
• End to End
  Selling
• 
  
• Decision Support Systems
• Business re engineering and consulting
• Software Development
• Data Ware Housing and Business Intelligence
• ERP Support and Services
• Network Management Solutions
• Internet based solutions
• Telecom Call centers/BPOs

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Key Leaders
Anil Joshi
Sandeep Narula Co
Founder ,President Group CEO
Head Operations Ganesh Bala

Sudhanshu Mishra Co Founder ,Group CTO
Strategy Officer BD Bob
Bartand
Group Director Business Development
Meenakshi Dutta

HR Maj. Atul Mehta
Chief Executive Officer

Col Ravi Sharma Rajan Bansal

Chief Advisor DGM Technology

Rishi
Kapoor Kapil Sharma
Director
LPO Head Finance Accounting Arindam
Ghosh Director- Marketing
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Some Of Humsays Clients
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LPOs Clients We Serve

• Locate a Sony Style Store
• Support

• Locate a Sony Style Store
• Support

• Locate a Sony Style Store
• Support

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Locations
North America Operations
India
Atlanta
San Diego
Gangtok
Noida Gurgoan
Sydney
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HIGSL Infrastructure

• Design Features
• Conceived, designed and managed as world-class
  facility, managed by Johnson Controls
• Redundancy thrice over for all support systems
• Support systems and processes on mission critical
  basis
• Center project consulting was done by worlds
  best consultants- McKinsey and Accenture
• Capacity
• 750 seats, 24/7 capable
• Ramp up by 1000 seats underway
• Premium location IT HUB near Airport housing
  many fortune 500 companies

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HIGSL Infrastructure

• Power
• Fully self reliant
• Stable captive power supply from Diesel
  Generators
• Battery and UPS backup for all critical supplies
• Fire Safety
• Regular fire exercises/drills
• Central Fire Detection and Alarm System
• Sprinkler and hydrant system
• Hand held fire extinguishers

• Fault Tolerance
• BCP Disaster management plans process in
  place and widely disseminated for every unseen
  eventuality
• Hot DRP site for business continuity purposes in
  place
• Manager on the spot to initiate recovery without
  waiting for intervention
• Redundancy built into all systems to maintain
  functionality in the event of breakdown
• Each disaster management process periodically
  rehearsed and audited

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Technology Infrastructure

• Total AVAYA solution including system
  integration
•  
• End-to-end IPLC connectivity to US PSTN network
  through
• transatlantic/transpacific fiber optic
  cable systems
• Tie up with various service providers for
  TDM and VOIP connectivity.
• 13 9 (22 T1s) Voice T1s terminating into
  Teleglobe PSTN
• Redundancy built-in. by 2MBs 2Mbps IPLC and
  1MB VOIP
• Fiber Optic Internet connectivity up to the
  workstation
•  
• Built in Redundancies
• Integrating a redundant data center at Miami.
• Redundancy built-in. by 2MBs 2Mbps IPLC
• 2MB Internet bandwidth
• Mosaix dialers PDS 5000 and PDS 6000
• Noble dialer
• 2 nos. multiplexers CISCOs
• Back up power with 80 KVA UPS

Best of breed technology for you to deliver your
best
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Technology Infrastructure

• Telecom Infrastructure Total AVAYA Solutions
  AVAYA-Lucent G3R ACD
• Mosaix
• Predictive Dialer PDS 5000 and PDS 6000
  (worlds best predictive dialers)
• Noble Dialer (with the capability of offshore
  dialing)
• NICE voice Logging Solutions
• CISCO Multiplexers IGX-8420 and MGX 8830
• CISCO Router 3660
• CISCO Layer 3 switch 6509
• System Integration done by AVAYA
• Checkpoint Firewall

Best of breed technology for you to deliver your
best
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Humsay I GLOBAL SERVICES LTD- Gurgaon
Nice Voice logger
Mail Server
2 Mbps IPLC
IGX 8420
IGX 8420
Teleglobe
CTI Server
Voice T1s20
2 Mbps IPLC
MGX 8830
Avaya Predictive Dialer A
AntivirusServer
PSTN
MGX 8830
Internet
ACD G3R
Router
GW
Data Base Server
2V
Teleglobe Gateway
FTP Server
PDS-6000
2Mbps
Agents
Authentication Server
Humsay I GLOBAL SERVICES LTD- Noida
Router
Cisco Switch
PIX Firewall
Authentication, Backup,Antivirus Server
Agents
MS SQL DB server
FTP Server
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Better Process Delivery
Process Migration
Service Delivery
Solution Designing
Business Case Analysis

• Preliminary Process Mapping
• Manpower Requirement
• Tech/Telecom feasibility
• Cost Benefit Analysis and Pricing
• Assumptions and Risk Analysis
• Compliance issues
• Migration plan

• Day to day operation of the process in India
• Monitoring the process on the basis of the
  critical benchmarks agreed on with the Customer

• Team Charter
• Project Plan
• Training Plan
• Communication Plan
• Detailed Process Mapping
• Setting Benchmarks
• SOPs
• Pilot Monitoring
• Technology sign off
• SLA sign off

Preliminary analysis to identify the areas for
outsourcing.

• Inherent to our migration methodology is an
  assessment of potential inefficiencies
• Our migration methodology has been successfully
  deployed across industries such as Telecom,
  Insurance, Software, Financial Services, Security
  System, etc
• The rigor of migration ensures smooth service
  delivery

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REMOTE-ON
Realize
Familiarize
Conceptualize

• Expression of Interest
• Understand
• Propose
• Confirm

• Finalize resource requirement
• Constitute the project team
• Set-up Infrastructure
• Development
• Finalize project SOP
• Finalize Handover
• Quality review

• Confirm training plan
• Carryout detail system training
• Prepare configuration (system) documentation
• System handover / takeover

• Setup system access and authorization
• Induct team to the new environment
• Synchronize set-up
• Kick-off support process
• Quality review

• Provide support services
• On-going monitoring
• Knowledge Transfer
• Benefit realization review
• Client satisfaction review
• Quality review

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• Recruitment
• Most employees are college graduates with
  customer service experience
• Formal recruitment process
• Multi-level interviews
• Written and verbal English language skills
  rigorously tested
• Overall selection rate of only 10
• Customized hiring for specific programs

• Retention
• Incentive programs for agents and team leaders to
  maintain the highest levels of motivation
• Salaries among the top 25 percentile.
• Bonuses paid for impeccable attendance rates and
  long service
• Continuous Compensation and Practice Benchmarking

Designed to recruit and retain the right
talent..
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Our Pride Gangtok Center

• Anil Ganesh Atul from the Heart.
• Anil Atul having seen their start of careers in
  the lovely hills of Gangtok in early 80s

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Thanks!
Lets discuss.
For any Business related enquiries please contact
Atul Mehta CEO 91- 0124 4062370, Ext
2002 91-9811855500 Email atul.mehta_at_higsl.com

IGSL INDIA Humsay Group of Companies 4305 State
Bridge Road Alpharetta, GA 30022 678-895-2277