NASA Quality Policy

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• NASA Quality Policy
• Whats Working?
• Whats New?
• Goddard Space Flight Center
• - Supply Chain Conference 2008 -
• Brian Hughitt
• NASA Office of Safety Mission
  Assurance

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- NASA Quality Roadmap -

• Establish
  Requirements
• Assure Compliance with
  Requirements
• Organization
  Government
• Performing Work Contracting Agent
• Quality System Requirements Contract
  Quality Program Elements
• Prevention Detection/
  Prevention
  Detection/
• Correction
  Correction

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NASA Quality Roadmap
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• Federal Acquisition Regulations (FAR) Part 46,
• Quality Assurance
• Contract quality requirements Requirements in
  the contract relating to the quality of the
  product and those contract clauses prescribing
  inspection, and other quality controls incumbent
  on the contractor, to assure that the product
  conforms to the contractual requirements.
• The extent of quality assurance is based upon
  the complexity and criticality of the contract
  item.
• Government contract quality assurance The
  various functions, including inspection,
  performed by the Government to determine whether
  a contractor has fulfilled the contract
  obligations.
• The Government is required to perform all
  actions necessary to verify whether supplies
  conform to contract quality requirements.

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Work that is both critical and complex shall
be performed in accordance with the quality
system requirements of AS9100.
NPD 8730.5, NASA Quality Assurance Policy

Critical work is any hardware task that, if
performed incorrectly or in violation of
prescribed requirements, could result in loss of
human life, serious injury, loss of mission, or
loss of a significant mission resource.

Complex work involves either a) the design,
manufacture, fabrication, assembly, testing,
integration, maintenance, or repair of machinery,
equipment, subsystems, systems, or platforms or
b) the manufacture/fabrication of parts or
assemblies which have quality characteristics not
wholly visible in the end item.
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AS9003 Inspection and Test Quality
System

• Management Responsibility
• Quality System
• Contract Review
• Design Control
• Document Data Control
• Purchasing
• Process Control
• Training
• Servicing
• Corrective Action
• Control of Customer Supplied Product
• Product Identification and Traceability
• Inspection and Testing
• Control of Nonconforming Product
• Handling, Storage, Packaging, Preservation and
  Delivery
• Control of Quality Records
• Internal Quality Assessment
• Statistical Techniques

Noncomplex Product A hardware item whose
conformance of key characteristics can be wholly
established through measurement, inspection,
and/or test of the end item
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US Federal Acquisition Regulations (FAR)
Inspection Clause

• The Contractor shall maintain an inspection
  system acceptable to the Government covering
  supplies under this contract and shall tender to
  the Government for acceptance only supplies that
  have been inspected in accordance with the
  inspection system and have been found by the
  Contractor to be in conformity with contract
  requirements.

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ARP9009Aerospace Contract Clauses

• Quality System
• Material Identification, Damage, Count
• Right of Access
• Flow Down Requirements
• Certificate of Compliance (C of C)
• Certificate of Compliance Raw Material
• Certificate of Compliance - Calibration
• Special Process Certification
• Calibration System
• Configuration Management System
• Change Authority
• Critical Processes
• Government Source Inspection (GSI)
• Contractor Source Inspection (CSI)
• First Article Inspection
• Nondestructive Inspection (NDI) /
• Nondestructive Test (NDT) Certification

• 100 Attribute Clauses
• Limited Operating Life Items
• Limited Life and Age Control (Shelf Life)
• Packaging Requirements
• Packaging Handling Labeling
• Shipping Documents
• Nonconformance Reporting
• GIDEP
• Record Retention
• Electrical Wire and Cable Test Report
• EEE parts Date of Manufacture
• EEE Single Lot / Date Code
• Electrostatic Discharge (ESD)
• Protection Program
• High-Strength Fasteners
• Pressure Vessels
• Solvent Containers

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Contract Quality Clause Example

• Certificate of compliance- Raw materials
• Organization will include with each
  shipment the raw material manufacturer's test
  report (e.g., mill test report) that states that
  the lot of material furnished has been tested,
  inspected, and found to be in compliance with the
  applicable material specifications. The test
  report will list the specifications, including
  revision numbers or letters, to which the
  material has been tested and/or inspected and the
  identification of the material lot to which it
  applies. When the material specification
  requires quantitative limits for chemical,
  mechanical, or physical properties, the test
  report will contain the actual test and/or
  inspection values obtained.

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• CIRCULAR NO. A-119
• MEMORANDUM FOR HEADS OF EXECUTIVE DEPARTMENTS AND
  AGENCIES
• SUBJECT  Federal Participation in the
  Development and Use of Voluntary Consensus
  Standards and in Conformity Assessment Activities
  
• Your agency must use voluntary consensus
  standards in its regulatory and procurement
  activities in lieu of government-unique standards
  unless use of such standards would be
  inconsistent with applicable law or otherwise
  impractical.
• (1) "Use" means incorporation of a standard in
  whole, in part...
• (2) "Impractical" includes circumstances in which
  such use would fail to serve the agency's program
  needs would be infeasible would be inadequate,
  ineffectual, inefficient, or inconsistent with
  agency mission or would impose more burdens, or
  would be less useful.

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Voluntary Consensus vs NASA Standards- NASA
Administrator Comments -

• From Lloyd, James D. (HQ-GA000)
• Sent Tuesday, June 26, 2007 805 AM
• To Hughitt, Brian (HQ-GD000) Oconnor, Bryan
  (HQ-GA000)
• Cc Stamatelatos, Michael G. (HQ-GD000) Malone,
  Roy W. (MSFC-QD01)
• Subject RE CxP Workmanship Standards Status
• Brian and Bryan,
• I went to a CxP brief to the Administrator on
  Friday and Mike clearly and repeatedly
  indicated that NASA does not have the market
  cornered on how to do everything related to
  space. In general, in some cases he said we are
  far behind the free market! He wants the
  preference to be national consensus, government
  consensus (looking closely at DOD specs and
  standards), NASA standards and, lastly,
  center-based unique standards. His premise is
  that being unique without reason and when not
  warranted is costing money. The risks need to be
  fully understood for complying or not complying
  with this order of precedence.
• Jim

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Transitioning to Voluntary Consensus Standards
J-STD-001 Space Addendum (Soldering) NASA
Proposal in Industry Coordination. CxP
requirements carried in parallel.
Address gaps a) Additional
requirements b) Modification to VCS
Gap analysis to ensure technical adequacy
Widespread Consistent Usage
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Standards Lifecycle
IPC-A-620 Space Addendum (Harness Mfrg)
Preparing shall list in preparation for gap
analysis of forthcoming draft. NASA Chairs IPC
Working Group.
ANSI/ESD S20.20 (Electrostatic discharge)
Implementation Plan for Cross-Agency Use
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ANSI/ESD S20.20 Currently examining
requirements for tools gloves
Document Stewardship
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Voluntary Consensus Standards
Adopted by NASA

• Soldering (Workmanship) J-STD-001D / DS
• Non-Destructive Evaluation NAS/ASTM/SAE
  (various)
• Metrology / Calibration ANSI/NCSL Z540.3
• Electrostatic Discharge Protection ANSI/ESD
  S20.20
• First Article Inspection AS9102
• QMS for Maintenance Organizations AS9110
• QMS for Distributors AS9120
• Inspection Sampling Procedures ANSI/ASQC
  Z1.4/Z1.9
• Variation Management AS9103

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• Risk

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• The quality system provides assurance that all
  requirements are complied with- those that matter
  a lot and those that dont matter as much. For
  highly complex and critical operations, MANY
  requirements that matter a lot.
• NASA HIGHLY CRITICAL AND COMPLEX
• 
  
  
• Dont waste your time assuring requirements that
  dont matter much. Be deliberate, be watchful,
  be smart. Careful planning and measurement of
  risk is the inviolable first step before quality
  program execution.

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• It is NASA policy to mitigate risks
  associated with noncompliance.
• NPD 8730.5

• Determination of risk considers
  
• the likelihood of noncompliance
• the consequences associated with noncompliance
• the maturity, complexity, criticality, importance
  
• the value of work performed
• past performance

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• Separate the vital few from the trivial many
• Joseph Juran

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Joint Audit Planning Committee

• One NASA

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Joint Audit Planning Committee

• Authority
• The United States Code of Federal Regulations
  (CFR)
• Title 15, Part 287, Guidance on Federal
  Conformity Assessment
• Responsibilities of Federal Agencies
• Coordinate its quality assurance activities with
  those of other appropriate Government agencies
  and with those of the private sector (Sec
  287.1(a)).
• Participate in efforts designed to improve
  coordination among governmental and private
  sector conformity assessment activities (Sec
  287.4(g)).
• Conduct joint supplier audits and share
  conformity assessment information among agencies
  (Sec 287.4(h)).
• Use the results of private sector or other
  governmental conformity assessment activities to
  schedule audits more effectively (Sec 287.4 (e))

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Legal Propriety

• Supplier agrees in advance that data generated
  from audits will be shared among JAPC member
  organizations
• Supplier validates that JAPC audit data is
  factually accurate and that it does not contain
  trade secrets, confidential commercial or
  financial data, or export controlled information
• JAPC member organizations are not permitted to
  audit suppliers from which they routinely or
  specifically compete with for the same or similar
  work
• JAPC member organizations are required to protect
  supplier information received

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JAPC Member Organizations

• ATK Launch Systems
• Ball Aerospace and Technologies Corporation
• Boeing Space Exploration
• California Institute of Technology Jet Propulsion
  Laboratory (JPL)
• The Johns Hopkins University/Applied Physics
  Laboratory (JHU-APL)
• Lockheed Martin Space Systems
• Northrop Grumman Space Technology
• Orbital Sciences Corporation
• Pratt Whitney Rocketdyne
• Raytheon Missile Systems
• United Space Alliance
• NASA Headquarters
• NASA Centers
• DCMA
• Missile Defense Agency
• (National Reconnaissance Office)

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Identification of Prospective JAPC
Suppliers

• A supplier for which an organization desires a
  higher level of assurance than that provided by
  the QMS certification process. Considerations
  for identification of JAPC suppliers include
• importance of product
• complexity of product
• maturity of product/process
• new supplier
• history of quality problems
• special processes not covered by Nadcap

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JAPC Suppliers(Audited or Scheduled)

• Aerojet Corporation
• Honeywell Defense Space Electronics Systems
• Honeywell Space Systems Division
• L-3 Communications Cincinnati Electronics
• Merrimac Industries
• Moog Inc., Systems Group
• Starsys, Inc.
• Vacco Industries
• Hamilton Sundstrand Rockford
• Hamilton Sundstrand Windsor Locks
• Emcore
• AMPAC
• Reinhold Industries
• Parker Hannifin
• Aeroflex Laboratories
• Microsemi

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Supplier Calendar (proposed)
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Recalibrating the JAPC

• Bumps along the road
• Audit scope
• Competitors
• Thanks, but no thanks
• Feedback loop.

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Audit Scope- High Risk QMS Elements -

• QUALITY MANAGEMENT SYSTEM
• Control of outsourced processes 4.1
• Configuration Management 4.3 / 7.5.3
• PRODUCT REALIZATION
• Identification and Inspection of Key
  Characteristics 7.3.3.9/ 7.5.1/ 8.1
• Supplier Quality Management (Purchasing) 7.4
• Process control 7.5.1
• - Documentation of processes
• - Control of key characteristics
• - In process verification points
• Criteria for workmanship
• Validation, Monitoring, and Measurement of
  Special Processes 7.5.2 / 8.2.3
• Identification of Monitoring/Measurement
  Status 7.5.3
• Traceability of Product to Records of Objective
  Quality Evidence 7.5.3
• Preservation of Product / Work Environment 7.5.5
  / 6.4
• Electrostatic Discharge
• Foreign Object Debris/Damage 7.5.1.i
• - Cleanliness
• MEASUREMENT, ANALYSIS AND IMPROVEMENT

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Competitors

• Audit results are withheld from JAPC member
  organizations with whom the supplier routinely or
  specifically competes for the same or similar
  work, whether such work is awarded by a
  governmental organization or in commercial trade.
  
• (note this access limitation does not apply to
  JAPC member organizations that have a current
  open contract with the audited supplier where
  such contract includes an access provision for
  the conduct of quality assurance surveillance
  activities).
• JAPC Supplier Invitation Letter

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Thanks, but no thanks

• Suppliers declining JAPC membership (or failing
  to respond) shall be notified by the lead JAPC
  organization of their intention to perform a
  quality system audit, and shall be provided a
  second invitation for the supplier to become a
  JAPC supplier.
• JAPC MOU, Rev A

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JAPC Feedback Loop

• Providing continuous improvement feedback to
  third party, Industry Controlled Other Party
  (ICOP), and Government programs which serve to
  assess the conformance and/or effectiveness of
  supplier quality management systems or quality
  system processes.
• JAPC MOU, Rev A

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Knowledge Café

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Quality Taxonomy
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Counterfeiting
Retopping Remarking
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• Quality is never an accident it is always the
  result of high intention, sincere effort,
  intelligent direction and skillful execution it
  represents the wise choice of many alternatives.
• William A. Foster

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