ISO 9000/9001

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ISO 9000/9001

• Software Process Improvement Initiative

Omer Azmon Anna Brjezovskaia VelimirLesikov Eduard
o Borjas Darius Vincent Salim
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Preview of ISO 9000/9001

• What is ISO?
• General Background
• Who Uses ISO 9000/9001
• Motivation for ISO 9000/9001
• Goals for ISO 9001
• Features of ISO 9001
• Comparison With Other SPI Initiatives
• Team Opinions
• Q A Session

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What is ISO?

• ISO stands for the International Organization
  for Standardization.
• Central Secretariat is located in Geneva,
  Switzerland.
• A network of the national standards institutes of
  162 countries with one member (one vote) per
  country.
• A non-governmental organization that forms a
  bridge between the public and private sector.
• Standards are developed by technical committees.
• Certifications are performed by an independent
  third party registrar company accredited by a
  national accreditation body.

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General Background

• ISO 9000 describes fundamentals of quality
  management systems, which form the subject of the
  ISO 9000 family, and defines related terms.
• ISO 9000 is 1 of the over 17,500 standards, which
  were published by the ISO. It first came out in
  1987, the latest standard was published in 2005.
  
• ISO 9001 specifies requirements for a quality
  management system. It first came out in 1994, the
  latest standard was published in 2008.

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Who Uses ISO 9000/9001

• ISO 9001 is used from certified companies, most
  of the time it involves two major positions in
  the company
• Consultant - that prepares the documentation
• The company's management and staff to guarantee
  that the new system is properly documented and
  the documentation is properly implemented.
• Used by small companies mainly because of a need
  from their corporate partners which are looking
  for better quality and standardizing methods.

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Motivation for ISO 9000/9001

• Started in England during WWII for quality
  management of weapons manufacturers
• Into the 1970s many organizations (Ford, British
  Ministry of Defense) had their own quality
  management systems
• The problem then became that there was no single
  standard for quality in England
• From there it became first a British standard,
  then a European standard, and ultimately an
  international standard

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Goals for ISO 9001

• ISO 90012008 specifies requirements for a
  quality management system where an organization
• needs to demonstrate its ability to consistently
  provide product that meets customer and
  applicable statutory and regulatory requirements,
  and
• aims to enhance customer satisfaction through the
  effective application of the system, including
  processes for continual improvement of the system
  and the assurance of conformity to customer and
  applicable statutory and regulatory requirements.

Source International Organization for
Standardization (http//www.iso.org)
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Goals for ISO 9001 (continued)

• Reduce waste and increase productivity
• Improve employee awareness, morale and motivation
• Raise profits
• Improve marketing
• Increase customer satisfaction
• Create a more effective and efficient operation
• Decreased variation, increased consistency and
  predictability of operations

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Features of ISO 9001

• Say It.
• Document/define
• Processes
• Do It.
• Implementation
• Prove It.
• Objective evidence (records, audits responses)
• Maintain It Improve It!
• Ongoing management commitment
• Adequate resources
• Continual improvement of the system

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Features of ISO 9001 (continued)

• 1 Scope
• 2 Normative Reference
• 3 Terms and Definitions
• 4 Quality Management System
• 5 Management Responsibility
• 6 Resource Management
• 7 Product Realization
• 8 Measurement, Analysis and Improvement

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Features of ISO 9001Scope

• Demonstrate consistent conformance to customer
  regulatory requirements
• Address customer satisfaction through
• Effective system
• Based on continual improvement preventive
  actions
• Application
• Define in quality manual

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Features of ISO 9001 Normative Reference

• normative means that it is included as an
  auditable requirement.
• ISO 9000 Quality Management Systems -
  Fundamentals and Vocabulary

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Features of ISO 9001Terms and Definitions

• ISO 90002000 Quality Management Systems -
  Fundamentals and Vocabulary
• Supplier ? Organization ?Customer
• Product Result of a process (Hardware,
  software, services)

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Features of ISO 9001Quality Management System

• Establish, implement, document, maintain and
  continually improve the QMS processes.
• Identify processes and sequence
• Determine effectiveness
• Monitor, measure, analyze, and implement actions
• Documentation includes procedures, quality
  policy, instructions, quality manual, data and
  records
• Control of documents and records

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Features of ISO 9001Management Responsibility

• Management Commitment
• Customer Focus
• Quality Policy
• Business Planning and Objectives
• Responsibility, Communication and Authority
• Management Reviews

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Features of ISO 9001Resource Management

• Provide Resources
• Human Resources
• Training, awareness competency
• Personnel assignment
• Work Environment
• Infrastructure

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Features of ISO 9001Product Realization

• Planning for Product Realization
• Customer-related Processes (Product requirements
  communication)
• Purchasing (Supplier evaluation, purchasing
  requirements, verification)
• Design/Development (Planning, inputs, outputs,
  reviews, verification, validation change
  control)

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Features of ISO 9001Measurement, Analysis and
Improvement

• Monitoring, Planning, and Measurement
• Customer satisfaction
• Internal audits
• Process Product monitoring/measurement
• Analysis of Data
• Improvement
• Constant Improvement
• Preventive Action
• Corrective Action

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Comparison With Other SPI Initiatives

• CMMI - ISO 9000 is more basic. The documentation
  involves fewer details and it has to be
  constantly improved for further product updates
  - in comparison to CMMI, where further process
  improvements are already covered when
  documentation and specifications are created.
• Six Sigma - ISO 9000 is using documentation as
  continuous quality assurance, rather then data.

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Team Opinions

• Positives
• Democratic
• Internationally Used
• Easy To Implement
• Good Starting Point
• If Used Correctly Will Lead To Consistent Quality
  Products
• Negatives
• Doesnt Necessarily Lead To A Quality Product
• Can Lead To Just An Empty Plaque On The Wall
• Not Software Specific Like ISO/IEC 900032004

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Question Answer Session
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Thank You
Omer Azmon Anna Brjezovskaia VelimirLesikov Eduard
o Borjas Darius Vincent Salim