BankofAmerica.com

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BankofAmerica.com

• Salvatore Valela
• Senior Systems Analyst
• Bank of America

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Facts

• 1 Online Banking for two years in a row.
• 4.35 Million Subscribers
• Over 1.5 Million Active Bill Pay Customers

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Privacy

• Do not sell any customer information
• Opt Out option for direct mailings
• Data management between companies
• Privacy Policy

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Security

• SSL Encryption
• IE 4.01 or Later
• Netscape 4.08 or Later
• Virus Detection and Prevention
• Firewall Protection to the Bank of America
  network
• 0 Liability on unauthorized purchases or
  transfers

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Multicultural Identity

• www.bankofamerica.com/espanol
• Provides products designed around the
  Spanish-speaking household
• Mortgages
• DirectSend
• Checking
• Savings
• Investments

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Accessibility Identity

• Web site provides customers with disabilities
  accessibility options.
• Text Enlargement
• Simplified Navigation
• Online Applications
• Audio
• Description of Graphics

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System Design
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System Design
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Strategic Alliances

• Checkfree.com
• Provide bill pay clearing
• Yahoo.com
• Provides Portal Access
• MSN.com
• Provides Portal Access
• Quicken.com
• Provides Integrated Financial Services

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www.bankofamerica.com
BankofAmerica.com Demonstration
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Question Answer