Listening

1
Listening

• Hearing the act of receiving sound
• Listening active process that involves hearing

2
Your Listening Preference

• People-oriented caring and concerned about the
  person you are listening to
• Action-oriented get to the heart of the matter
  quickly
• Content-oriented focused on content good at
  seeing all sides of an issue
• Time-oriented committed to managing and saving
  time

3
Listening Habits

• What is annoying to you as a speaker or in a
  conversation?

4
Annoying Listening Habits

• Interrupting the speaker.
• Not looking at the speaker.
• Rushing the speaker and making him/her feel that
  he/she's wasting the listener's time.
• Showing interest in something other than the
  conversation.

5
Annoying Listening Habits

• Not responding to the speaker's requests.
• Competition
• Forgetting what was talked about previously.

6
BAD Listening Habits

• Calling the subject uninteresting
• Criticizing the speaker /or delivery
• Listening only for facts (bottom line)
• Faking attention
• Tolerating or creating distractions
• Tuning out difficult material
• Letting emotional words block the message
• Wasting the time difference between speed of
  speech and speed of thought (125 Vs 450)

7
Listening Tips

• Limit your own talking
• Paraphrase
• Avoid interrupting
• Concentrate
• Make positive comments
• Listen for the feelings behind the facts
• Maintain control over your emotions
• Always make an effort to listen