TENANT PARTICIPATION

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• TENANT PARTICIPATION
• IN MANAGING VOIDS

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• Sally-Anne Underhill Empty Homes Manager
• Deanna von Anrep Senior Empty Homes Officer
• Lois Bodle Consumer Advisory Panel Member
• Philip Banks Consumer Advisory Panel Member
• Sally-anne.underhill_at_lha-asra.org.uk
• Deanna.vonanrep_at_lha-asra.org.uk

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What this session will cover.

• How we did it
• What we did
• Why we did it
• Tips
• What went wrong

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Why is this important to you?

• TSA
• Housing Inspection
• Key Lines of Enquiries
• And most important..
• Providing your tenants with excellent customer
  service

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The Tender

• What did we want?
• Pre-Qualifying Questionnaire
• The Tender
• Interview panel
• Reality Visits
• Evaluation

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Performance Monitoring

• Monthly meetings tenant led
• Void Tenant Inspectors
• Reporting Committees

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Reality Check

• Higher satisfaction levels?
• Improved tenant participation?
• Continued improvement of services?
• Achieving those stars

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• Thank you for listening any comments for
  questions?

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