Listening and Feedback

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Listening and Feedback
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Listening

• What is the difference between listening and
  hearing?
• 3 sets of skills involved in listening
• cognitive
• motivational
• social

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Why is Listening Important?

• Amount of time devoted to it
• 80 of each day engaged communicating
• 50 of our communication time in a listening role
  
• for students, time spent listening in class is
  90
• A critical factor in the accomplishment of
  personal and professional goals.

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Importance of Listening, cont.

• In structured and public contexts, effective
  listening is essential
• Effective listeners hold higher positions and are
  promoted more often.
• Business managers rank listening as the
  communication skill most crucial to their jobs.
• Students with the highest grades are usually
  those with the strongest listening skills.

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Reasons for poor listening

• physical environment
• message
• source
• listener
• unintentional barriers (fatigue, stress, lack of
  time)
• intentional barriers (tuning out, wanting to be
  entertained, avoiding the difficult, criticizing
  the superficial, letting emotions take over)

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7 types of NONLISTENING

• Pseudolistening
• Stage hogging
• Selective listening
• Insulated listening
• Defensive listening
• Ambushing
• Insensitive Listening

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To improve listening skills

• Take it seriously (practice and increase
  self-discipline)
• Control or eliminate distractions
• Dont be diverted by appearance and delivery
• Suspend judgment until hearing the full message
• Focus your listening on the speakers main points
  the quality of a speakers evidence

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Feedback

• Praise and criticism are provided
• during the speech (nonverbally)
• after the speech (applause, explicit discussion,
  and written comments by the instructor and peers)
• Criticizing the speech is not criticizing the
  person.
• You are responsible and accountable for the
  praise and criticism you provide.

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Guidelines for Providing Feedback

• Praise first, provide suggested improvements,
  praise last.
• When correcting, think in terms of options
  solutions.
• Limit change feedback to 1 or 2 specific points
  the speaker can focus on.
• Be specific, descriptive and avoid generalities.