ISYS3000 INFORMATION SYSTEMS MANAGEMENT WEEK 13 Lecture 2 Review

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ISYS3000INFORMATION SYSTEMS MANAGEMENTWEEK 13
Lecture 2 Review
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Please fill in your survey on the web
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What is the relationship between applying for a
job and doing an exam ?
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• Assertion
• Breakdown into elements
• Give evidence

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Course aim

• to give a conceptual overview of the practical
  issues in the management of Information Systems
  including
• The strategic value of IS/IT
• Aligning IS with organisational strategies,
• Planning IS
• Developing IS
• Delivering and supporting IS
• Managing user expectation
• Managing change
• Evaluating IS effectiveness
• Managing IS the CIO

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Objectives

• By the end of this course you should be able to
  understand what needs to be done to manage
  various aspects of Information Systems in small
  to large organisations at strategic, tactical and
  operational levels.

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Guidelines for revision

• The course schedule on the course web site is
  your guide for revision.
• Lecture and readings
• Tutorial exercises
• Understand the concepts we have talked about and
  how to apply them

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Exam Structure

• The exam is in three parts.
• Section A is a set of multiple choice questions
  covering the course.
• Section B is a set of short essay questions
  ranging over the topics outlined in the course to
  enable you to demonstrate your understanding of
  the course.
• Section C has a short case study with questions
  relating to it, for you to apply those concepts
  to a practical situation.

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The University of Sydney Faculty of
Science School of Information Technologies ISYS30
00 Information Systems Management
Semester 2, 2002 Reading Time 10 minutes Time
allowed 2 hours
PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY
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• Attempt all questions in Sections A, B and C
• Section A has 12 multiple choice questions. Write
  your answers on the exam paper.
• Section B has 5 short answer questions. Write
  your answers in the answer booklets provided.
• Section C has a case study and 7 short answer
  questions.
• Write your answers in the answer booklets
  provided.
• Questions are not worth equal marks. The mark to
  be awarded for each part is indicated. Marks
  total 100.

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General guidance for writing the exam

• Read, slowly and carefully.
• Break the question down to its components
• Identify the important elements in the question
  in point form

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For example.

• Describe two ways in which IT can be used to help
  an organisation manage relationships, internally
  and externally. (2 marks)
• Give an example of each way. (2 marks)

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How much do I need to write?

• Be guided by exam question
• Each question will have numbers in it
• The number of answers you are being asked for
  within each question
• The number of marks allocated to the answer
• These two numbers will match

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Think through the answer and make notes before
you write in the exam book
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Work out the amount of time you need for each
questionAnswer any questions you know the
answer to well first.
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• Describe four ways in which information can be
  used to assist organisations in todays IT
  environment.
• Give examples of each.

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• Information needed for decision making can be
  drawn together in real time, globally, for
  strategic decision making
• Feedback information is readily available eg for
  process re-engineering, product design or market
  targeting
• Information can replace labour-based services eg
  Amazon.com,
• Counting costs (activity based costing) is easier
  for eg supply chain management and value is
  easier to determine

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Developing new IT services- Questions

• Describe three ways in which new IT applications
  might be developed.
• Name three advantages and three disadvantages of
  outsourcing as a way of providing new IT Services.

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Developing new IT services - Answers

• Traditional phased development
• Prototype
• Object oriented

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Developing new IT services - Answers

• Advantages of outsourcing
• Gains critical skills otherwise unavailable
• Economies of scale
• Shares risk
• Disadvantages of outsourcing
• Lack of control
• Contracts can be unrealistic
• Security risks

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Making a business case and measuring return on IT
investment- Questions

• Why is IT resource accountability important to
  the IT organisation and to the firm?
• What are the benefits of IT cost-recovery
  systems? How does a well-designed charging
  mechanism
• enhance ITs effectiveness? What are the goals of
  IT chargeback systems?
• These can all be answered from chapter 16

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Making a business case and measuring return on IT
investment - Answers

• Why is IT resource accountability important to
  the IT organisation and to the firm?
• accounting for resources and their use is a basic
  management responsibility. It is a vital activity
  for IT and the firm.
• What are the benefits of IT cost-recovery
  systems?
• helps clarify costs/benefits of IT services
  strengthens communication between IT and user
  organisation permits IT to operate as a business
  within a business encourages effective resource
  use provides a financial basis for evaluating
  outsourcing.

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• How does a well-designed charging mechanism
  enhance ITs effectiveness?
• It lets managers scrutinise costs, directs their
  attention to cost elements, raises awareness of
  costs, and allows users to understand what the IT
  organisation is spending on their activities.
• What are the goals of IT chargeback systems?
• It must be easily administered and understood,
  distribute costs equitably, promote cost
  effective resource use, and contain incentive to
  change behavior

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In conclusion

• You should have
• A set of concepts you could use in the variety of
  IT/IS situations you find yourselves in.
• Ways of accessing information you need to apply
  those concepts to practical situations
• Ways of analysing the information to formulate
  strategies, plans, proposals
• Ways of implementing them

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Good ByeGood LuckHave a great summer