Bob Herrmann

1

• Bob Herrmann
• Director, IT
• December 1, 2005

2
Agenda

• My Background
• WellPoint, Inc
• Business Segments Supported
• ITs Role
• Keys to Success
• QA

3
My Background

• Education
• Associate Degree in Data Processing, State
  University of Farmingdale, Farmingdale,NY
• Bachelor of Science in Data Systems Management,
  Pratt Institute, Brooklyn, NY
• Professional Experience
• Sedlak Associates, NY, NY
• Security Pacific National Bank, Glendale, CA
• WellPoint, Inc, Woodland Hills, CA
• Current Responsibilities
• Responsible for Service Delivery for the West
  Regions Core applications. Responsible for a
  staff of 80 WellPoint associates and 35 external
  resources under the direction of 6 Managers.

4
WellPoint, Inc

• Company Headquarters 120 Monument Circle,
  Indianapolis, Indiana
• Chairman of the Board Leonard D. Schaeffer
• President and Chief Executive Officer Larry C.
  Glasscock
• Number of Employees Over 37,000
• Trading Symbol NYSE WLP
• Web site www.wellpoint.com
• Company History
• WellPoint, Inc. was formed when WellPoint Health
  Networks Inc. and Anthem, Inc. merged in 2004.
  Anthem was the outgrowth of two
  Indianapolis-based corporations formed in 1944
  and 1946 as mutual insurance companies, commonly
  known as Blue Cross of Indiana and Blue Shield of
  Indiana. WellPoint Health Networks Inc. was
  formed in 1996 through the merger of WellPoint
  and Blue Cross of California into a single
  stockholder-owned company.
• Position Statement
• WellPoint, Inc. is the largest publicly traded
  commercial health benefits company that, through
  its subsidiary companies, provides health care
  benefits to approximately 28.8 million people.
• Organizational Structure
• Lumenos is a wholly owned operating division of
  WellPoint, was acquired in the summer of 2005.
  Lumenos offers consumers Health Savings Account
  plans (HSA) and Health Reimbursement Account
  plans (HRA), information, services and incentives
  to become better informed about their health and
  engage in health-promoting behaviors.
• HealthLink provides network rental for workers
  compensation and health benefits programs in
  Missouri, Arkansas, Illinois, Indiana, Iowa,
  Kentucky and West Virginia.
• AdminaStar Federal, headquartered in Indiana, and
  United Government Services, headquartered in
  Wisconsin, are administrators of government
  health benefits programs, primarily Medicare.

5
WellPoint, Inc

• WellPoints Blue Cross and Blue Shield Companies
• Anthem Blue Cross and Blue Shield Colorado
• Anthem Blue Cross and Blue Shield Connecticut
• Anthem Blue Cross and Blue Shield Indiana
• Anthem Blue Cross and Blue Shield Kentucky
• Anthem Blue Cross and Blue Shield Maine
• Anthem Blue Cross and Blue Shield Nevada
• Anthem Blue Cross and Blue Shield New Hampshire
• Anthem Blue Cross and Blue Shield Ohio
• Anthem Blue Cross and Blue Shield Virginia
• Blue Cross and Blue Shield Georgia
• Blue Cross and Blue Shield Missouri
• Blue Cross and Blue Shield Wisconsin
• Blue Cross of California.
• UniCare
• WellPoints full-service health plan offered in
  several different regions throughout the country
  where the company does not have a licensed Blue
  plan. Offering a comprehensive array of health
  care plan and specialty products, UniCare
  preserves member choice at competitive prices.

6
Business Segments Supported

• National Accounts Customer SegmentNational
  includes accounts with 5000 or more employees.
• Large Group Customer SegmentsLarge Group
  includes accounts with 51-4,999 employees.
• Individual Small Group Customer SegmentsThe
  Individual and Small Group customer segments
  include members who purchase health insurance
  services as individuals or through employers of
  50 or fewer employees.
• SeniorThrough our branded lines of business,
  WellPoint offers numerous Medicare supplemental
  plans. The Company's California subsidiary also
  offers a Medicare risk plan and has just rolled
  out the Medicare Part D program.
• State Sponsored ProgramsWellPoint's California
  subsidiary is the largest health plan provider of
  state managed programs in California with the
  Medi-Cal (Medicaid), Healthy Families Program,
  Access for Infants and Mothers (AIM) and the
  Major Risk Medical Insurance Program (MRMIP).
• Specialty ProductsWellPoint serves specialty
  members across the nation with specialty products
  including pharmacy benefit management, long term
  care insurance, dental, life and disability
  insurance, behavioral health, vision, flexible
  spending accounts and COBRA administration.
• Flexible Spending Accounts and Health Spending
  Accounts

7
ITs Role

• Infrastructure
• Computer Operations
• DASD Management
• Server Management
• Job Scheduling and Monitoring
• Data Security
• Disaster Recovery
• DBA Support
• Technical Support
• Architecture
• Corporate Applications
• Accounts Payable
• Payroll
• General Ledger
• Human Resources
• Enterprise Applications
• E-Commerce

8
ITs Role

• Applications Development
• Membership
• Billing
• Claims
• Checkwrite and Accounting
• Statistical/Actuarial Reporting
• Provider and Pricing
• Health Care Management
• Finance Applications
• Capitation
• Underwriting
• Broker

9
ITs Role

• The Services that the Application Departments
  provide are
• Lights On
• Break Fix on call production support, defect
  resolution
• Planned and Preventative Maintenance system
  tuning, data purges and archiving
• Ad Hoc Maintenance table changes, job
  scheduling changes
• Metrics and Reporting SLA reporting
• Audit and Compliance Sarbanes-Oxley, SAS-70,
  Internal and External Audits
• Security set up and maintenance of end user
  access
• Disaster Recovery documentation and testing
• Quality and Change Management test environment
  support, production moves
• Customer Support dealing with the customers,
  both internal and external
• Strategy and Planning business planning, budget
  planning and forecasting
• Financial Management budget administration and
  financial reporting
• Vendor Management bringing vendor on board and
  managing their activities
• Small Enhancements
• Discretionary projects with a cost estimate of
  less than 200K
• Projects

10
Keys to Success

• Getting Started
• Review your Resume
• Investigate the company where you will be
  interviewing
• Know your career goals
• Business Knowledge
• Learn the business
• Observe the business in operation
• Listen to your customer
• Look at alternative solutions
• Manage Expectations
• Set realistic expectations
• Be clear in what is in and what is not in scope
• Tackle problems when they occur
• Escalate issues
• Personal
• Find a mentor

11

• Q A