Polycom PVX trouble shooting

1
Polycom PVX trouble shooting

• DECS VC Lunchbox Professional Learning Activity

2
Activation of PVX software

• If the software is not activated, the PVX
  software will run for 5 minutes and then
  disconnect the call
• The Polycom PVX CD case will have the licence key
  printed on the back. You will need to use the
  licence number and retrieve an activation key
  from the Polycom website. This is a once only
  process. Once you have your key you do not need
  to generate a new one on subsequent installs
• The process for retrieving an activation key
  can be seen through the following URL
• http//knowledgebase.polycom.com/kb/search.do?docT
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  alId11084

3
Click on the i icon and this will bring the
screen shown on the RHS. The licence number is
shown and you will need to click on activate and
enter the key numbers you received from the
Polycom website as per the previous slide
4
Key in your Activation code and then click
activate
5
Which version of Polycom PVX do you have ?

• The version can be seen on the front cover of the
  CD case or
• Clicking on the information i will bring up
  the specs of your PVX client

6
Issues with version v8.02

• v8.02 does not recognise duo core processors (
  these exist in any computer purchased in the last
  12 18 months) and the functionality of the
  software can be degraded, for example the
  inability to share your desktop
• Users can download the newer version (v8.04) from
  the following URL
• version 8.0.4 is file PVX8044035.zip eg the
  one with the 804 at the beginning
• http//vcbookings.decs.sa.edu.au/pub/apps/

7
Installing Polycom PVX software

• The install wizard will guide you through the
  process and the default settings will provide a
  clean install
• Follow all default settings and when prompted for
  a name and email address, follow these guidelines
• If the Polycom software will be a shared resource
  across a site, then use the site name and if
• It is tied to a particular user then use their
  name and email address

8
Installation contd .

• Video protocol.
• Select settings as shown below

9
Installation contd . Audio setup

• Choose the appropriate inputs and outputs that
  you are using
• Calibrate the microphone so that when talking
  into the mic you see green and yellow activity.
  Red activity will reflect audio distortion
• If the microphone is not calibrating or
  responding, close the PVX client and go into
  sound recorder to test the mic and then
  relaunch the PVX client
• With the echo cancellation option, choose
  internal as shown opposite

10
Installing webcam drivers

• Many webcam drivers offer a range of services
  such as messaging. Do not install these extra
  services as they can cause troubleshooting issues
  down the track

11
Adding the Video Conference Bridge entry into the
address bookClick on the directory icon and
select new from the bottom of the window and
key in the following details in the dialogue
boxName DECS VC bridgeIP address
172.19.1.9 and then click add
12
Speed settings

• Please note
• the call rate should be set to 384. Leave it at
  that speed even if planned VC sessions will be
  scheduled at a slower speed. Sessions can connect
  at speeds less than 384 but if the default is
  128, then users cannot connect at speeds above
  128

13
Be aware of the following message

• If you are calling the DECS VC Bridge to join a
  conference that you are enrolled for and see the
  following

This message means that you are trying to join a
VC session that is not yet scheduled to start.
Dial the VC Bridge at the scheduled starting time