OPEFM Work Order Process

1
OPEFMWork Order Process
Mr. Paul Taylor
2
Agenda

• OPEFM Mission and Operation
• TMA Systems Application and Enhancements
• FACMAN Overview
• FACMAN Locate a Request or Work Order
• FACMAN Search for a Request of Work Order
• OPEFM Contact Information

3
OPEFM - Mission and Operation

• To utilize best management practices of both the
  public and private sectors to provide the
  children of the District of Columbia with safe,
  healthy and technologically current environments
  for learning.

4
TMA Systems - Application

• Computerized Maintenance Management System (CMMS)
• Tool for managing maintenance operations
• Requests
• Work orders
• Work-flow process
• Preventive maintenance
• FACMAN is a web-based application that interfaces
  to the OPEFM Work Order Management System (TMA)

5
Enhancements

• Mapped work-flow processes
• Revised data structures for alignment with
  business objectives
• Implemented data standards for more accurate
  reports

6
FACMAN - Overview

• OPEFMs web-based work request system
• Allows our customers to
• Submit and log requests for services in real-time
  from any location that has access to the DCPS
  Intranet
• Automatically receive email notifications on
  submittal and subsequent status changes
• Generate status reports for work requests and
  work orders by building or area
• View published reports, such as building list,
  room list, staff list, etc.
• User Guide link is available from the web page

7
FACMAN Submit a Request

• Enter website http//facman.k12.dc.us
• Click Submit a Request
• Select the Facility associated with the request
• Populate required information indicated with an
  asterisk ()
• Type specific details in the Request field
• Click the Submit button to process the request
• The web page will refresh indicating a successful
  submission
• A confirmation email will be sent with the
  request number
• Subsequent emails will be generated upon status
  changes (converted to work order, assigned,
  rejected, completed)

8
(No Transcript)
9
FACMAN Locate a Work Order or Request

• Work Order or Request Number is known
• Proceed to Search by Number section in left
  window pane
• Select the appropriate category (Work Order or
  Request)
• Type the work order or request number in the text
  field
• Click Go button to locate the Work Order or
  Request
• The page will refresh with the details of the
  work order or request

10
FACMAN Search for Request or Work Order

• Work Order or Request Number is not known
• Proceed to the appropriate option Query Request
  or Query Work Order in left window pane
• Click the desired category
• Select the Ward and click Go button
• Populate the search criteria (facility, date
  range, etc.)
• Click Go button to execute the search
• The page will refresh with a list of Work Orders
  or Requests with a description that match the
  search parameters
• Select the desired Work Order or Request from the
  list to display the details

11
Facility Contact Information

• Customer Service Hotline
• 202-576-7676
• facilities.service_at_k12.dc.us
• OPEFM
• 202-698-7700
• http//www.opefm.dc.gov/
• FACMAN Technical Issues
• Amanda.Rucker_at_dc.gov