Use Usborne Tech Tools to

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Use Usborne Tech Tools to
GROW!

• By Donna Nettleton
• 2008 Mid-Atlantic Regional

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Website Promotions!
27,452 Thanksgiving Weekend
Not including
other books on orders! 69,314
Total Specials Other Orders linked from this

promotional email
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Website Promotions!
26,579 Holiday Sale Items
Only 54,945 Total including
subsequent orders generated
though the marketing email.
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EMAIL CUSTOMERS InTouch Mailing
Lists Webmail Marketing Emails
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InTouch

• Mktg Emails.New Customer Newsletter
• For customers, recruits, team, supervisors
• Quick and Easy Email Secretary
• GROW Sales Recruiting
• with InTouch!

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What is an InTouch Mailing List?

• Mailing List Email addresses of Group
• LIST NAME.put in Send To
• Sends email from one on one
• Customers, Potential Recruits, Consultants

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You NEED InTouch! Upgrade Orderpro to InTouch
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Getting Into Touch
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Go to Mailing Lists
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Create Mailing List Select a Name,
Moderator, Add List Click Edit Members
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Add Email Addresses

• Add in
• Moderators
• Email First
• Can put in
• emails one
• at a time

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Adding Emails to Mailing Lists

• One at a time
• Downline
• From File
• From Contacts
• Web Customers

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Add Contacts - Web Customers
Click on Customers you want to add Click Add
Checked
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Creating Lists for Teams

• Group
• Central Group
• Total Group
• Executive Group
• Status
• Active
• All
• Eligible to Re-sign

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Add Emails from Excel or Database

• Copy Fields of
• Names Email to
• Excel Spreadsheet
• Save spreadsheet as a CSV file
• Import that file

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Add File NameChoose if Field First NameLast
NameFirst Last NameEmail AddressClick on
Import Records
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USE WEBMAIL to SEND EMAILS
Use Webmail to Send Intouch Emails
..or it may look like spam
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Create an Email Account
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MARKETING EMAILS

• Click
• Business/Forms...UBAH Marketing Emails
• PreviewHighlight it all Click Copy
• On your webmail.compose, paste
• You can add message above picture

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Activity Management System (AMS)
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Activity Management System - AMS Myubah - Click
Business Forms/Tools .AMS Smart Points
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Activity Management System - AMS

• Tracks Encourages
• Income Producing Activity (IPA)
  
• Calls Appts to - Book, Sell,
  Recruit
• Rewards effort results
• Shows areas to grow stronger in

Key to GROW - Work Smarter, Earn More!
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Telephone Activity Appt Activity
Click SAVE before changing date
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AMS Telephone Activity

• Make Call - Click up to 3 times
• Dial 1 point
• Speak to Someone 15 points
• Book a Show Interview  50 points

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Troubleshoot Your Calls

• Lots of blank circles Start Making Calls
• Lots of black, few pink Call at different times
• Few green circles - Learn how to Book Shows
• Download Training on booking shows
• Practice what to say
• Offer an incentive to book

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Appointment Activity

• Click on the Down Arrow
• A - Appointment held 15 pts
• S - Sales at Appt 50 pts
• R - Recruit person 100 pts
• T - Train Someone 25 pts
• N - Non-IPA 0 pts
• M - Moved Appt 0 pts

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Appointment Activity
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(No Transcript)
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Activity Pts (AP)

• AP Todays, Current/Previous Week Month
• TOTAL SALES Current/Prev Week Month
• RECRUITS Current/Prev Week and Month
• Next 2 Based on YTD Info
• CALL RATIO - Business Producing Calls/ Calls
  made
• NET SALES per AP Net Sales/ AP earned

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Troubleshoot Your AP

• AP Low Make Calls, Work on Booking, Practice
• Total Sales Low Book 4 shows per monthUpsell
• Total Recruits Low Share opportunity with
  everyone!
• - Monthly
  customer emails
• Call Ratio Low Get Training.PracticeOffer
  Incentive
• Net Sales per AP Increase Sales, Bookings

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AMS Grows YOU!

• Challenges You! ..Win with more points
• Rewards You.Win-WinEven for a No ?
• Focuses on IPA...work more efficient
• Gathers info - keeps track of call info
• Gives To Do Info.on future calls

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Make those Calls!

• PLAN OUT
• Who to Call. Keep a Lead List
• What to Say Appt, Sale, Recruit, Coach
• When You Will Call Schedule Calls
• DURING CALL - AGREE ON
• Action NeededBy Whom When
• Follow-up Appt..Call Email In Person

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Traci Bilds - 5 Phone Steps

• 1. The Opening Hi ____ this is Susan Smith
  calling. pause
• Cold call.do not mention the
  name of your company
• 2. The Disarming - Get a Yes Response....Obtain
  permission to talk
• Using "I understand "I understand youre
  the director of
• Using "If you recall,... "If you recall,
  you were interested in .....
•      Ask for permission to talk   "Is this a
  convenient time to talk?"
• 3. The Reason  -   TRIC is because..name
  company, explain objective
•  
• 4. Checkmate Question - Objection? Ask question
  that shows need
• 5.  Checkmate Close - Repeat needs how you meet
  them

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USE InTouch AMSto GROW

• More Time!
• More Sales!!
• More Recruits!!!