Safety Related Human Resources issues in ATM

1
Safety Related Human Resources issues in ATM

• D. Van Damme
• Human Factors Management Business Division
  (DAS/HUM)

2
Current situation

• Quality, quantity, recruitment, selection and
  harmonised training of human resources identified
  as major issues for improvement
• Lack of experienced safety personnel trained in
  safety regulation and safety management
• Differences in implementation and application of
  ATM staff training and performance
• ATCO staff shortage can lead to shortfalls in
  safety enhancement measures
• Consideration of human factors issues as
  important enablers to enhance safety levels

3
Eight Improvement Areas
1

• High Priority Action
• Guidance material for providing the correct level
  of staffing with experienced personnel shall be
  established by the EUROCONTROL Agency in
  co-ordination with State regulators and Air
  Navigation Service Providers, for implementation
  where required

4
Eight Improvement Areas
1

• Actions required by ANSPs and national
  regulators
• reduce and eliminate ATCO shortage
• allocate sufficient human resources for safety
  related training
• increase efforts to implement ESARR 5 AMCs
• ensure safety awareness, culture, attitude
  amongst ATCOs through implementation of regular
  emergency, refresher, competency TRM training
• implement CISM
• agree on guidelines for staffing during system
  outages/up-grades

5
Eight Improvement Areas
1

• HUM ECIP 01 (PE - 2007) Ensure timely
  availability of ATCOs
• Deliverables available
• Manpower Planning Guidelines
• CISM - HF Module
• Manpower Planning Tools (LAMPS/CHAMP)
• Deliverables planned
• CISM - Implementation Guidelines and Training

6
Eight Improvement Areas
1

• HUM ECIP 02 (H - 2007) Implement harmonised
  .training of ATM staff
• Deliverables available
• Common Core Content Training of ATCOs (objectives
  syllabi), Training Plans
• Continuation Training (Competency/Refresher)
• PELA Test
• CBT packages (e.g. Unusual incidents, SAFER)
• TRM Guidelines and Training Material
• Unit Training Plans

7
Eight Improvement Areas
1

• HUM ECIP 03 (H - 2007) Fully integrate HF into
  ATM system lifecycle
• Deliverables available
• Team Resource Management (TRM)
• HERA Tools and Technique
• SHAPE (Trust, Situational Awareness, Workload,
  Ageing, Skill changes, Managing system
  disturbance)
• HIFA web-site
• HF-Case

8
Eight Improvement Areas
1

• HUM ECIP 01 (H - 2003)
• Implement European ATCO Licensing scheme
• Deliverables available (as AMC to ESARR 5)
• European ATCO Licensing Manual
• European ATCO Medical Requirements
• Guidelines on Implementation
• Common Core Content Training
• Licensing SW database
• IANS Courses on OJTI Licensing Management
• Developments in progress with Agency support
• EU directive for European ATCO Licence

9
Eight Improvement Areas
1

• Planned HUM activities
• Feasibility in 2004 of potential new Programme
• Training enhancement compliant with ESARRs
• Integrating human performance in safety
  management
• Managing a safety critical shift environment
• Human performance in Normal Operations

10
Eight Improvement Areas
1

• EUROCONTROL implementation support (DAS/HUM)
• all HUM deliverables available on web site
  www.eurocontrol.int/humanfactors
• HUM products brochure
• Safety related training courses at IANS
• implementation monitoring exchange of
  experience through user groups and HRT
• implementation and customisation support on
  individual request - contact DAS/HUM