Internship Presentation

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Internship Presentation
Mr. Than Sricharoenpongchai
4930112050 Tourism Management
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Company Background

• The Destination Asia group was established in
  1996.
• The DA group is experienced in travel executive
  and management.

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• There are the DA group in seven countries in
  South East Asia (Thailand, Vietnam, China, Hong
  Kong, Cambodia, Myanmar, Indonesia)
• In Thailand, the DA group is located in Bangkok,
  Chiang-mai, Chiang-rai, Pattaya and Phuket.

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• Like
• Company Management
• Training process
• I could work in real situation with real
  tourists
• Almost staffs were willing to train me
• All staffs are experienced and they are good
• example for me

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• Dislike
• Some head staffs did not have time to teach me
• I could not learn various kind of tasks

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• Before training
• I was afraid that I..
• I feel that I could not work properly
• I was afriad when I was in real situation

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• During training
• Operational issues
• Some tasks were difficult to handle and very
• complicate
• Some staffs were not teach me (In case that I
• did not ask him/her)

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• Managerial issues
• Training schedule Airport representative
• The schedule usually changed and it was not
• clear

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Quality of training I could gain a lot of
knowledge that I never know in terms of travel
agency business and the overall procedures. I
could work with different kinds of staffs and
various tasks.
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• Quantity of training
• Airport representative PYan, PChet, PBin
• 2. Hotel representative There are 10 staffs such
  as
• PKom, PSeen, PTon, PJeab, PA, and etc.
• 3. Operations Reservation There are 9 staffs
  such
• as PMoo, PMook, PJeab, PAe, and etc.
• From this company, I think it was enough time to
  train
• and practice in each position.

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• Strengths
• The Destination Asia offers various kinds of
  things
• to assist and satisfy customer needs properly
  (accommodation, activities, traveling places,
  tour package)
• They takes care all tourist sincerely
• The DA group is well-known among tourism industry

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• Weaknesses
• Some staffs lack a good management in work and
• often wrongdoing i.e. communication between
  staffs
• Less meeting

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• Suggestion
• Practical Training Program
• The payment of training program is too expensive
  and not value for money
• Curriculum
• The University should provide a chance or test to
  
• student who needs a Tourist Guide License
• The University should provide or handle more
  trips to the real places

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Thank you for your attention