QBQ The Question Behind the Question

1
QBQ!The Question Behind the Question

• What to Really Ask Yourself to Eliminate Blame,
  Complaining, and Procrastination
• -By John G. Miller

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Question

• What is a situation youve experienced recently
  that had you asking questions such as
• Who dropped the ball?
• When is that department going to do its job
  right?
• Whos going to solve the problem?
• Why dont I have what I need to do my job?

3
Personal Example

• Moving business Nearshore
• Why isnt the company slowing down to do this the
  right way?
• When is the vendor going to step up and do its
  job?
• Who is responsible for this mess?
• How am I supposed to get everything done without
  the resources I need?

4
QBQ! And Personal Responsibility

• Instead of looking for others to solve the
  problem, rather than pointing the finger of
  blame, we should turn the finger back toward
  ourselves and ask the question behind the
  question, because according to John Miller,
  personal accountability is about asking the right
  questions.

5
The Right Questions

• How can I adapt to the changing circumstances?
• What can I do to develop myself?
• How can I help solve the problem?
• What can I do to understand other peoples
  challenges and frustrations?
• What can I do today to excel at my work?

6
Training Programs/Materials

• QBQ.com or personalaccountabilityatwork.com/QBQ
• 4-8 hours of training
• QBQ-facilitated
• Trainer licensing

7
Review

• Of 144 reviews of the book on Amazon.com, only a
  handful of criticism (4.5 stars overall). Mostly,
  its too simplistic.
• But really, does personal accountability have to
  be that hard? Ask yourself the right questions,
  avoid blame, do the right thing.