Foster Collaboration by Promoting Cooperative Goals and Building Trust

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Chapter 9

• Foster Collaboration by Promoting Cooperative
  Goals and Building Trust

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Ch. 9 Foster Collaboration by Promoting
Cooperative Goals and Building Trust

• (p. 242-3) Turbulence in the marketplace . . .
  requires more collaboration, not less. . . The
  increasing emphasis on networks,
  business-to-business and peer-to-peer e-commerce,
  of global alliances and local partnerships, is
  testimony to the fact that in an ever more
  complex, wired world, the winning strategies will
  be based upon we not I philosophy. . . Maybe
  thats why were seeing so many strategic
  alliances these days cooperation and
  collaboration make good business sense. . . . As
  paradoxical as it might seem, leadership is more
  essential not less when collaboration is
  required. . .To foster collaboration, leaders are
  essential who can skillfully
• Create a climate of trust
• Facilitate positive interdependence
• Support face-to-face interactions

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Create a Climate of Trust

• (p. 244) At the heart of collaboration is trust.
  Its the central issue in human relationships
  within . . . organizations. Without trust you
  cannot lead. Without trust you cannot get
  extraordinary things done. Individuals who are
  unable to trust others fail to become leaders,
  precisely because they cant bear to be dependent
  on the words and work of others. So they either
  end up doing all the work themselves or they
  supervise work so closely that they become
  overcontrolling. Their obvious lack of trust in
  others results in others lack of trust in them.

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Hmmmm.

• Q If left on their own, will most people
  collaborate?

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Facilitate Positive Interdependence

• (p. 251-2) If theres no sense that were all
  in this together, that the success of one
  depends on the success of the other, then its
  virtually impossible to create the conditions for
  positive teamwork. To get extraordinary things
  done, we have to rely on each other. We need to
  have a sense of mutual dependence a community
  of people each of whom knows that they need the
  others to be successful. . . Leaders have to take
  an active role in creating a positive context and
  structure for cooperation and collaboration.
  Among the most important actions a leader can
  undertake to create conditions in which people
  know they can count on each other are to (1)
  develop cooperative goals and roles, (2) support
  norms of reciprocity, (3) and reward joint
  effort.

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Commitment 7 Foster Collaboration by Promoting
Cooperative Goals and Building Trust

• Conduct a collaboration audit.
• Be the first to trust.
• Ask questions, listen, and take advice.
• Always say we.
• Create jigsaw groups.

• Focus on gains, not losses.
• Make a list of alternative currencies.
• Take a lot of human moments.
• Create places and opportunities for informal
  interactions.