The Alignment of Change Management Disciplines

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The Alignment of Change Management Disciplines
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The Requirement for Change
Change is usually driven by customer demand or
market forces, to gain advantage or to retain
market share
At the heart of change is a vision of the end
state in relation to the present
Visioning
Customer/Market Expectations
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The Impact of Change
Change inevitably requires a repositioning of
perspective, where old ways give way to new, the
known for the unknown
Understanding and accepting the risk to the
status quo
Visioning
Organization Culture/Resilience
Customer/Market Expectations
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The Enabling of Change
Change must be feasible, implementable and
sustainable, but must provide an advantage to
produce business benefit
Looking beyond what is to what can be,
visualizing the potential of new technology
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Technology Advances
Organization Culture/Resilience
Customer/Market Expectations
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The Reality of Change
Change can demand additional capacity, but
invariably demands reconfiguration of the present
capacity to do work
Holding present limitations and paradigms
loosely, thinking outside the box
Visioning
Organization Structure/Capability
Technology Advances
Organization Culture/Resilience
Customer/Market Expectations
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The Controlling of Change
Change has a tendency to fail, to not deliver on
expectations, to expand beyond capacity, if not
aggressively managed
Preparing for the inevitable struggle, having a
realistic view of complexity
Visioning
Project Management Maturity
Organization Structure/Capability
Technology Advances
Organization Culture/Resilience
Customer/Market Expectations
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The Commitment to Change
Change is inspired, led and not just implemented,
mandatory for survival, the door to advancement
Communicating the imperative and leading by
example
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Executive Leadership
Project Management Maturity
Organization Structure/Capability
Technology Advances
Organization Culture/Resilience
Customer/Market Expectations
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The Value of Change
Change is undertaken solely to provide
significant benefit to some, if not all,
stakeholders without depreciating the future
value to others
Knowing the stakeholders and guarding their stake
Visioning
Share Holder Expectations
Executive Leadership
Project Management Maturity
Organization Structure/Capability
Technology Advances
Organization Culture/Resilience
Customer/Market Expectations
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Financial Planning
Change Discipline -
Estimating investment cost and return validating
the viability of proposed change establishing
financial targets to measure success
Financial Planning
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Share Holder Expectations
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Strategic Alignment
Change Discipline -
Ensuring that change objectives match corporate
objectives associating expected results with
specific corporate goals securing and
maintaining executive support
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Strategic Alignment
Executive Leadership
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Project Management
Change Discipline -
Integrating activities to produce change
controlling scope delivering to time, cost and
quality expectations developing a capability to
implement change
Project Management
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Project Management Maturity
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Process Reengineering
Change Discipline -
Designing work and workflow identifying
technology interface requirements establishing
production benchmarks identifying opportunity to
improve process
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Process Reengineering
Organization Structure/Capability
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Technology Development
Change Discipline -
Designing technology solutions developing,
assembling and installing technology components
maintaining architecture integrity
Visioning
Technology Development
Technology Advances
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Organization Restructuring
Change Discipline -
Organization Restructuring
Developing policy and procedures designing
jobs assigning authority and responsibility
establishing accountability developing a
capacity to change
Visioning
Organization Culture/Resilience
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Service management
Change Discipline -
Identifying customer relationships establishing
service targets designing measurement and
reporting tools relating configuration to
service output
Visioning
Service Management
Customer/Market Expectations
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The Misalignment of Change
Change disciplines are sometimes perceived as
independent management disciplines with little
interaction and different goals, leading to less
than optimized change outcome
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The Alignment of Change Management Disciplines
Through the coordination of project management,
change disciplines are integrated and aligned for
optimum results, as vision is translated to
delivery of service
Third Rock from the Sun
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Note that the vision is central, giving the light
and energy for change. And not unlike our solar
system, on the third rock is where perspective
of the system is gained and the paths of its
components plotted.