Measuring the usage and impact of the Irish Research eLibrary IReL

1
Keeping it Simple
John Cox Acting Librarian NUI Galway
2
Action Areas

• Authentication
• Search
• Discovery
• Integration
• Accessibility
• The customer experience
• Collaboration

3
Authentication

• Single sign-on
• Timely start and expiry
• Portability
• Federation, eg Eduroam

4
Search

• The Google advantage
• Stability
• Simplicity
• Speed

5
Discovery

• Seamless linkage
• Accurate metadata and entitlements data
• Branding

6
Integration

• Institutional portals
• Embedded search

7
Accessibility

• Online enquiries, 24 x 7
• Mobile interfaces
• Texting

u o 40 2day
8
The Customer Experience

• Physical space configuration matters
• Customer service a chance to excel
• Its good to

9
Collaboration

• Multiple partnerships
• De-duplication, sharing....
• ....Simplification