Canoe get Feedback

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Canoe get Feedback?

• Survey Polling Tools

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Agenda

• Explore fundamental
• design elements of
• successful surveys
• Explore SurveyMonkey
• tool
• Discuss tips for
• enhancing response rate
• Investigate Doodle PollDaddy

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Lets take a survey!

• http//tinyurl.com/mvl9ex

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Think before you ink

• Keep the goals objectives of your survey in
  mind (backwards design).
• What do you really want
• to know?
• Will your survey questions
• satisfy your need?

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• Have you ever checked out material from the
  library?
• How many times in a semester do you check out
  materials from the library?
• Once, twice, three times or more, never
• Open ended

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Target Audience

• How many questions will they be willing to
  answer?
• What language will they understand?
• Do they have the knowledge to answer your
  questions?

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Brief is Better

• FOCUS on a specific objective! Dont try for
  feedback about EVERYTHING all at once!
• Can you meet your objectives in 10 questions or
  less?
• Let audience know from the get-go that their time
  investment will be minimal.

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Remain Objective

• Things to avoid
• Emotionally charged language
• Leading questions
• Assumptions about audience knowledge
• Preferential or repetitive placement of desired
  responses
• Dont you agree that canoeing on the cool,
  tranquil waters of Lake George is more soothing
  than a ride down the Schuykill?

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Not Boring is Best!

• Opening questions are attention
• grabbers that are easy to answer.
• Maintain flow
• If it makes sense, it is easier to stay
  interested
• Choppy surveys can be distracting and may detract
  from quality responses
• Sensitive, or personal questions, placed towards
  the end of survey.

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Skip Shakespeare, keep it CLEAR!

• Avoid jargon, general vocabulary or
• sentence structure that may be too
• complex or confusing.
• Use plain language that every member
• of your audience will understand.
• Seek feedback from target audience members
• BEFORE launching survey.

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• How would you best describe the library staff?
• A. Draconian C. Heuristic
• B. Frowzy D. Tenebrous
• (often lowercase) rigorous unusually severe or
  cruel Draconian forms of punishment.
• dirty and untidy slovenly ill-smelling musty.
• encouraging a person to learn, discover,
  understand, or solve problems on his or her own,
  as by experimenting, evaluating possible answers
  or solutions, or by trial and error
• dark gloomy obscure.
• http//dictionary.reference.com/

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Whats wrong with this ?

• How helpful do you find the library staff and
  web page?
• DONT MUDDLE THE ISSUE!
• How helpful do you find the library staff?
• How helpful do you find the library web site?

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Be Specific!

• Avoid words like often, generally, frequently,
  usually, etc.
• Do you frequently check out material from the
  library?
• Do you check out material from the library
• Once a semester
• Two or more times a semester
• Never

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Introducing A Great Survey!

• Who are you?
• Whats the purpose of your survey?
• How will data be collected used?
• How will privacy issues be handled?
• How long will it take to complete?
• If you make a promise, be sure to keep it!
• Include any necessary navigational directions
• KEEP IT BRIEF!

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• Thank you for taking the time to complete this
  survey by My Company. Your feedback is
  important to us in how we can better improve our
  site. This survey should only take about 5
  minutes of your time. Your answers will be
  completely anonymous and by filling out our
  survey you will be entered into a drawing for a
  10 gift card. In order to progress through this
  survey, please use the following navigation
  links.
• - Click the Next gtgt button to continue to the
  next page.
• - Click the Previous gtgt button to return to the
  previous page.
• - Click the Exit the Survey Early gtgt button if
  you need to exit the survey.
• - Click the Submit gtgt button to submit your
  survey.
• If you have any questions, please contact us at
  support_at_mycompany.com or call 800.555.1234
  (http//tinyurl.com/nckdvb)

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Types of questions

• Open-ended questions
• Good for opinions
• Difficulty in expression
• Easy to skip
• Tough to analyze
• How do you feel about canoe enthusiasts?

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Closed-ended questions

• Dichotomous- Yes or No
• Easy to measure response
• Choose wisely- will the answer TRULY satisfy your
  objective?
• Have you kissed a canoe enthusiast today?

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• Multiple Choice
• Easy to measure
• Avoid obvious answers
• Remember your objectives!
• Information literacy is
• a. AWESOME c. cookie
• b. pineapple d. gum

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Ask yourself

• Is Multiple Choice better than Open-ended?
• How many times a week do you visit the library?
• One to two times c. three or more times
• b. Every day d. never
• Would this be more accurate or meaningful as an
  open-ended question?

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Ranked Ordinal Questions

• Ranking asks participants to assign value to
  choices important to least important.
• Rank the items below from 1 to 4 according to
  what is most important on a successful canoe
  trip. Place a 1 next to the least important item
  and a 4 next to the most important item.
• ___Life Vest ___ Canoe ___ iPod ___ Oars

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• Rating Scales- measure feelings, behavior, or
  attitude to a degree of frequency
• Canoeing is the most enjoyable water sport.
• Strongly Disagree Disagree Neutral
  Agree Strongly Agree
• 1 2 3 4 5
• Avoid assigning descriptor only to
• each end of the spectrum
• Strongly Disagree
  Strongly Agree
• 1 2 3 4
  5

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• Please answer the following by indicating on
  which end of the scale you agree regarding
  canoeing.
• Fun 1 2 3 4 5 6
  7 Not Fun

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• Balanced Scale Positive responses equal to
  negative- usually a neutral choice at center
• Consider objectives when choosing balance
• Is it important for participants to choose one
  side or another?
• not important not important
• unsure not very important
• important important
• very important

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Unbalanced

• Canoeing is
• Boring OK Fun Totally Fun My
  Favorite
• 1 2 3 4 5

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Summary

• Short, simple and user-friendly
• Visually appealing- uncluttered, clear font, etc.
• Strong introduction and opening questions
• Objective, interesting understandable
• Logical flow design

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Survey Monkey
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Designing a Survey

• Themes
• Introduction directions
• Templates
• Title pages
• Question format
• Editing

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Designing a Survey
This template is one of the Academic/ Research
samples
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Asking the questions

• Choose question types
• Edit
• Use different pages to group different concepts

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Completing Collecting
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Tinyurl.com
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Redirect
Redirect Example
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Analysis
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Monkey tips

• HTML can be used in Professional Accounts ONLY!
• SurveyMonkey team does not offer support for
  coding, so you are on your own.
• Bold ltbgtword in questionlt/bgt
• Italics ltigtword in questionlt/igt
• Underline ltugtword in questionlt/ugt

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Modes of delivery

• Email
• Poster
• In class
• Web site
• Survey Station
• Be Creative!

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Response rate

• Incentive
• Incentive
• Incentive
• Clear directions
• Brief
• Good design

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Canoe use it?

• Try the free version to experiment
• Investigate whether your institution already has
  an account
• If not, could another department share the burden?

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http//tinyurl.com/mhan3u