Autodesk Subscription

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Autodesk Subscription
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Autodesk Subscription

• Annual fee provides predictable budgeting
• Protects investments in design technology by
  keeping software current
• Simplifies software license management and
  administration through exclusive password-
  protected portal

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Autodesk Subscription Entitlements

• Product upgrades and any available incremental
  enhancements during contract period
• Legally use previous versions of software
• Autodesk direct web support and e-Learning
• Other exclusive technology and business benefits

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Upgrades and Enhancements

• Entitled to all product upgrades and any
  available incremental enhancements during
  contract period
• Access to latest technology, protects your
  investment
• Can continue to use previous versions of software
• Provides budgeting predictability

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Direct Web Support

• Installation, configuration and troubleshooting
• Web access to case histories
• One user for each license enrolled

• Installation
• Product installation processes and options
• System requirements
• Peripheral device setup
• ADLM installation, network deployment
• Configuration
• Product performance tuning
• Security and administrative settings
• File import export types and variables
• Database connectivity
• Interoperability w/ O/S, network peripherals
• Troubleshooting
• Product behavior vs. documentation / spec
• Error messages
• File corruption diagnosis
• Autodesk product interoperability
• Data migration between product releases

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Direct Web Support

• Service Level Agreement
• 2 business hours initial technical response
• 3 day resolution time max. for all issues that
  dont require escalation to development
• Availability
• 9am 5pm Monday to Friday, excluding U.S.
  Holidays
• All Subscription products except 3ds MAX

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Using Web Support

• Web support is accessed through a secure website
• Questions are routed through an interactive
  online interface
• Responses provided through the web and email
• Incident reporting and tracking tools help you
  monitor the status of all questions asked by your
  organization as well as all responses provided by
  Autodesk

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Confirmation of Support Request Receipt
Dear Joe Smith, Your support request has been
received by Autodesk and assigned to a
technician. The Case Number for your issue is
79960 We are in the process of reviewing and
resolving your support request. We are committed
to providing high quality, timely support to you.
You will receive a response from us within 2
business hours and Autodesk will make every
effort to resolve your question within 72 hours.
We will notify you immediately, by email, when
your support request has been updated or
resolved. We may need to contact you by email to
ask for more information to resolve your support
request. To check the current status of this or
any of your previous requests please log in to
the Support Request system, www.autodesk.com/subsc
ription. Select View Support Request to see all
your existing queries or select Find to search
a particular case by ID. You can add more
information to this or your other open cases
using Support Request at any time. Please include
as much detail as possible about your issue to
assist us in solving it. Once you have updated
your case, the assigned support technician will
automatically be notified. Thank you, Autodesk,
Inc
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E-mail Response With Link To Full Case Notes
To Mike Caputo Subject Your Support Request
79960 Smiley face icons appear on toolbars
after reinstall Has Been Resolved Your support
request has been resolved. Here is the
resolution to your support question technician
notes appear hereTo review the entire case,
Please review the case notes for case 79960. If
needed, you can re-open this case by providing
additional information and selecting Submit.
Once you have updated your case, the assigned
support technician will automatically be
notified. Matthew Kell Product Support
Specialist Autodesk, Inc.
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Search for Specific Support Requests Using Case
ID Number
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Reporting All Cases On a Contract
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Autodesk e-Learning

• Exclusive subscription benefit
• Complement to classroom training offered by
  resellers
• Accessed in Subscription Center
• Self-paced, interactive learning

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Autodesk e-Learning

• Short interactive lessons with practical
  exercises and simulations
• Up to 20 lessons per catalog
• Quick pre-tests and comprehensive assessments to
  analyze existing skills

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Prior Release Operability

• Subscription customers entitled to use prior
  versions of software if they are installed on
  same computer as new version
• Use of any version counts as a single license
  toward total fully paid licenses.
• New media for prior versions will not be sent to
  customers.
• Operability pertains to software already
  installed on customers system(s).

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Technology and Business Benefits

• Pre-qualified for several Beta programs
• Exclusive webcasts
• Special event benefits including Autodesk
  University

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Multi-Year Subscription Agreements

• Discounts (on SRP)
• Subscription fees are price protected during
  contract term
• Pre-payment required
• Minimum purchase requirement of 5,000 per year
  per contract

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Subscription Center

• Exclusive password-protected portal
• Access all benefits including support, e-Learning
  and more
• View coverage reports and manage licenses
• Provide access to end users
• Stay current with whats new

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Subscription Administration

• Renewal notices sent by Autodesk 90, 60, 15 and 7
  days before contract expiration
• Customer coverage reports can be found on
  Subscription Center
• Contract Managers/Software Coordinators grant
  appropriate download privileges for end users

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Autodesk Subscription
Predictable budgeting
Latest software
Web support
Exclusive portal
Use of previous versions
e-Learning
License Management Tools