Communications Management

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Communications Management
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Communication, communication, communication!!!

• 90 of PM time is spent communicating
• Generating
• Collecting
• Disseminating
• Storing
• 4 communication processes
• Communication management plan
• Information distribution
• Performance reporting EVM cover under cost
  management
• Administrative closure

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Communication management plan

• Purpose inform all stakeholders how and in what
  form communication will be handled
• What information needs to be collected and when
• Who will receive the information
• Methods used to gather and store information
• Limits, if any, on who may give direction and to
  whom
• Reporting relationships
• Listing of contact information for all
  stakeholders
• Schedule for distribution of each type of
  communication

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Communication model
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Communication model

• 3 parts
• Sender
• Message
• Receiver
• Each message is encoded by the sender and decoded
  by the receiver based on
• Receivers education
• Receivers experience
• Receivers language and culture

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Communication model

• Sender
• Encode carefully
• Determine communications method
• Confirm the message is understood
• Receiver
• Decode carefully
• Confirm the message is understood

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Element of a message

• Paralingual pitch, tone, and inflections in the
  senders voice
• Feedback sender confirms the receiver
  understands the message by asking for a response,
  questions or other confirmation
• Active listening receiver confimrs the message
  is being received through feedback
• Effective listening receiver needs complete
  message paralingual, nonverbal, question
• Nonverbal facial expressions, hand gestures,
  and body language

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How do your oral messages get thru?

• 7 of message comes from the actual words
• 38 of message comes from paralingual
• 55 of message comes from nonverbal

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Communication Channels

• N(N-1)/2 number of channels
• N number of people in the project

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Communications
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Administrative Closure

• Part of the closing process
• Occurs AFTER contract closure
• Documenting the project results and the
  acceptance of the product by the customer or
  sponsor
• Product verification
• Financial closure
• Lessons learned
• Update records
• Final project performance reporting
• Project archives