Business Process Management modelling at Volvo

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Business Process Management (modelling?) at Volvo
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Volvo AB
Background
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Statements on maturity, December 2004

• The level of Maturity is varying within the Volvo
  Group for the moment, But, the general feeling is
  that interest for process management is
  increasing rapidly
• The challenge is to enhance maturity, so that the
  understanding for Process management attain
  approximately the same level within the Volvo
  Group. There is a need to distinguish between
  Core Business Process Management and Support
  Business Process Management and to understand
  which areas are Leaders and which are Followers,
  Reaching this level will provide a basis for
  definition of how commonality should be defined
  as well as at what level commonality should be
  required
• A majority feel that Process Management should be
  a Top-Down initiative, but for the moment there
  are more examples of Bottom-Up implementation
  rather than the opposite

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Various initiatives and investigations
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Present date, May 2009
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Business Process Modelling Scenarios
Implementation of standard business management
software
Business ProcessManagement (BPM)
Corporate PerformanceManagement (CPM)
Enterprise architecture / IT service management
/ ITIL
Quality management
Internal controls, risk compliance management
Workflow management
Enterprise ApplicationIntegration (EAI)
Corporate reality
Process cost accounting
Service oriented architecture / BPEL Web
services
Software development / software engineering
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Process driven SAP management

• The challenge
• The approach
• Creation of templates for communication and
  configuration
• Creating project copies of templates
• Synchronizing communication and configuration
• Moving between configuration view and
  communication view
• Governance of solution

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What challenge do we face?
Challenge
Common Communication Platform
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What to do?
Approach

• Create one version of the truth the Master
  Finance template configuration of SAP
• Use the possibility to synchronize contents from
  SAP into ARIS
• Adjust in ARIS the reference content to Volvos
  situation and add non-SAP information relevant
  for Volvo
• Using SolMan, transfer project back into SAP
• Publish template project from ARIS
• Based on template project, roll out Volvo company
  specific projects, allowing only small amount of
  changes based on country and local requirements

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Aristokit Owerview
Approach

• Defined and communicated Master Finance solution.
• Common set up and common ways of working.
• Enables improved accounting and reporting quality
• Faster and less costly Roll out project
• Decreased SU/MA cost per user

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Business Process ArchitectureDefinition of the
differentiated process levels from high level to
execution details
Templates
Volvo Process

• The Business Process Architecture has a certain
  hierarchy.
• In that way the different target groups can get
  their information on the level that they are
  interested in.
• Management for example is more interested in the
  high level process chains, while end users are
  more interested in the information on detailed
  process level like work instructions, templates,
  checklists and forms.

VACD (Enterprise Map)
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Main Processes
VACD (Process Area Map)
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Partial Processes
VACD
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Sub Processes
FAD
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EPC
Process Activities

EPC
IV
FAD
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Mapping ARIS process levels SolMan levels
Templates
Level
Object level
Process model level
Solution Manager

Scenario
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Sub process
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Activity
IV
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Aristokit Based on SAP standard and Volvo
development
Templates
SAP Solution Manager
SAP Standard content, available in the Business
Process Repository in Solution Manager downloaded
into ARIS Database
Project for BPR Download
Selection of BPR (Processes Process steps)
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DEMO
Demo

• ARIS (version 7.02.302117) and SolMan tools are
  demonstrated here
• View template project in SolMan
• Importing template project to ARIS
• Editing transaction data in ARIS
• Synchronizing data back to SolMan

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Publishing of template
Publishing
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Whole picture ARIS SolMan- Tool support for
Volvo template management approach -
Summary
Creation Modification of core template
Composed of scenario templates
Publication
Automatic update
Scenario 1
Scenario 3
Scenario 2
Copy
Templates (per scenario)
Comparison adjustment
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Synchronization Solution Manager ? ARIS (v. 7.02)
Sync

• Importing transactions allocated to structure
  items into a function allocation diagram (FAD)
• Importing documentation allocated to structure
  items into FAD
• Importing organizational units into FAD
• Importing master data into FAD

• ARIS version 7.1, allows for additional
  information to be synchronized
• End user roles

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Moving from ARIS web to SolMan
SAP transaction
Run via right mouse button
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Moving from SolMan to ARIS web

• Pressing F1 key brings up ARIS OnlineGuide for
  R/3
• Two links document and process web

Link to supporting documents
Link to process model in ARIS Web
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DEMO
Demo

• ARIS and SolMan tools are demonstrated here,
  moving from ARIS to SolMan and back again

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Standard set-up is used
Governance

• Changes in core template is controlled by Master
  Finance design board
• Reducing company adaptations of Master Finance
  processes and implemented accounting model
  controls
• Roll out time duration and cost
• Support Maintenance costs
• Upgrade complexity
• Comparability and transparency between companies
  and between BA/BU.
• Learning and start-up time for employees

Our solution enables Core-Country-Company
80-15-5
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Business Process Excellence award 2009
May 7th 2009
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Summary
Summary
Communication and Design
Design in ARIS and publication on the intranet
emphasize a Business driven understanding
propelled with documentation. With the
connection between ARIS and Solution Manager we
have been able to retreive and use SAP Standard
content when designing Master Finance
Training
Possible to jump from published models into a
SAP training environment. Learning maps per
Business Scenario for existing companies and new
Roll outs available
Methodology
The Implementation Road map and entire
methodology is based on the Process driven design
and synchronization with Solution Manager, stored
in one place. This limit number of supporting
systems and duplications of templates. Test
scenarios based on Learning maps and designed
solution secure that the delivered solution is
tested
Standardize and Re-use
Having the core model in ARIS as template and
synchronizing this in SolMan template project
lead times will be substantially improved and all
material will be re-usable for next
implementation
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Harry RatiaGlobal SAP SCVolvo
ITharry.ratia_at_volvo.com