Baltimore City Public Schools

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• City Schools Student Safety Hotline
• Jonathan Brice, Executive Director
• Office of Student Support
• Baltimore City Public Schools

• Baltimore City Public Schools

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City Schools Supports City Council Resolution
for Student Safety Hotline

• Students are critical to help maintain safe and
  orderly schools.
• Students have essential information (real-time)
  that can prevent incidents.
• A student safety hotline will provide students a
  safe and anonymous method of sharing this
  information.

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Key Considerations for Success

• Anonymity. Needs to address student concerns
  about confidentiality.
• Easy to remember.
• Swift action as a result of call.
• 24 hour/365 day staffing of student safety
  hotline.

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Recommendation for Operations

• City Schools Command Center answers the calls.
• Live voice on the other end of the line.
• Non-instructional aide will be reassigned to
  assist in covering the call volume initially.
• Investigations and actions will be handled by
  Student Support, School Police, or outside
  agencies , as appropriate.

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Communications Plan

• Global Connect phone call to all students.
• Posters at schools.
• Business card handout.
• Press release.
• Radio/Public Service announcements.

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Consideration of Other Options

• 311 Partnership Assessment
• Lack of anonymity in the call-in process.
• Concern about using a city government call in
  number for students.
• City Schools Fraud Hotline Assessment
• Students should have an easy to remember number
  dedicated for their use.
• Cost is prohibitive if more than 100 calls are
  received.
• Time to answer call is a concern (up to 20
  minutes).

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Student Safety Hotline Launch

• City Schools will launch Student Safety
  Hotline on November 17, 2008. Communication plan
  will ensure marketing to students, schools and
  communities about this new safety resource
• 410 396 - SAFE (7233)

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Questions?
410 396 - SAFE (7233)
Jonathan Brice Executive Director Student
Support Baltimore City Public Schools
443-802-2384 (cell) Jbrice_at_bcps.k12.md.us