Provider Led Pathways to Work West London District Jobcentre Plus

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Provider Led Pathways to WorkWest London
District Jobcentre Plus

• Christine Nwosu
• Jobcentre Plus West London District

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Overview

• Provider led Pathways to Work went live in
  West London district on 28 April 2008.
• Pathways to Work is delivered by Reed in
  Partnership.
• Customers who make a claim for Incapacity
  Benefits (IB) from 28 April will join the
  Pathways to Work programme.
• Customers who are currently claiming IB can
  volunteer to join the programme, if they wish.
• The central focus of Pathways to Work is to
  engage with customers with health conditions and
  disabilities who want to move into work but need
  that extra support to reach their goals.

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The IB count in West London Office of National
Statistics May 2007

• Hillingdon
• 7,560
• Hounslow
• 8,205
• Hammersmith Fulham
• 7,625

• Brent
• 11,785
• Harrow
• 6,140
• Ealing
• 12,005

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Reed in Partnership - Branches
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The Pathways to Work Process

• Mandatory
• Customers who make a claim for Incapacity
  Benefits (IB) on and after 28th April 2008, will
  have an Initial WFI with Jobcentre Plus and 5
  monthly WFIs with Reed in Partnership.
• Voluntary
• Customers who have claimed Incapacity Benefits
  before 28th April (stock customers) can join
  Pathways to Work as volunteers.

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The Customer Experience
Customer finds work
70 customers attend 5 WFIs then have WFIs
every three years 30 receive
interviews every three years
Customer chooses additional support,
attends with Reed and agrees an Action Plan
Customers has all subsequent mandatory
WFIs with Jobcentre Plus
Customers have WFI when circumstances change
Customer has their first mandatory WFI
with Jobcentre Plus
Customer claims Before April 2008
Customers have WFI when circumstance change
Customers has all subsequent mandatory WFI
with Reed
Customer claims after April 2008
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What will customers expect when they join the
Pathways to Work programme?

• Through a series of Work Focused Interviews
  (WFI)
• help customers identify suitable goals to move
  back in work.
• discussion about work opportunities.
• developing a personal action plan.
• coaching and personal development.
• Better off calculations.

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Conditional Management Programme

• The Condition Management Programme is a programme
  of support from health-care professionals.
• The support will be tailored to a customers
  needs, to help them understand and manage their
  health condition, so that it has less of an
  effect on their lives.

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Financial Support for customers

• Reed can help with the costs of travelling to job
  interviews.
• Return to Work Credit 40 a week for 52 weeks
  (tax free) for people who start work more than 16
  hours a week and will/expect to earn no more than
  15,000.
• Job Grant (through Jobcentre Plus) for those
  who have been on qualifying benefits for more
  than 26 weeks, in work that is expected to last
  for more than 5 weeks.
• Working Tax Credit

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Specialist help for customers with disabilities
and learning difficulties

• Mandatory customers
• Referred to Reed after the Initial WFI.
• After a discussion with Reed Personal adviser, a
  customer is directed to speak to a DEA for access
  to DEA programmes.
• Voluntary customers
• Signposted to Reed, for an initial discussion
  with a Reed Personal Adviser.
• Reed Personal adviser will contact DEA to discuss
  the possibility of accessing DEA programmes.
• Customer meets with DEA and referred onto a DEA
  programme

• Disability Employment Advisory
• (DEA) programmes are
• accessible through Disability
• Employment Advisers at
• Jobcentre Plus.
• Access to Work.
• Residential Training.
• Work STEP.
• Work Prep.

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How do I explain Pathways to Work to my clients?

• Referral arrangements - contacting Reed
• direct at their local branches.
• Jobcentre Plus leaflets and information.
• Reed marketing materials.
• Co-ordinated strategy for external organisations
  and partners.

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Any Questions?Christine Nwosu Third Party
Provision ManagerWest London District
Jobcentre Plus0208 210 8194christine.nwosu_at_jobce
ntreplus.gsi.gov.uk