Using your ENA Connect Phone

1
Using your ENA Connect Phone
Polycom IP 650/670
2
Getting to know your IP 550/560/650/670

• Shortcut to call logs
• Menu navigation arrows
• select
• X backspace, delete

Line buttons
Soft Keys
Mute Button
Buttons
Speaker button
3
Buttons versus Soft Keys

• Throughout this training and in the user guides,
  we will refer to both Buttons and Soft Keys
• Buttons Refers to the physical buttons on the
  phone. These vary depending on the phone model,
  but are labeled with the name of the function
  they perform. They always perform the same
  function.
• Soft Keys Refers to the keys that appear below
  the LCD screen on your IP Phone. These are
  called soft because the function they perform
  changes depending on the state of the phone. You
  will notice different options appearing on the
  soft keys when you are on-hook versus on a call,
  as well as when you are using the soft keys to
  perform certain tasks.

4
Placing a call

• Preferred Method (like a cell phone)
• Enter number, with handset still in cradle, and
• Pick up handset (you will be in handset mode),
  
• OR
• Press Dial soft key or button (you will be in
  speakerphone mode)
• Option 2
• Pick up handset and dial the number
• NOTE Dialing this way, there is an inter-digit
  timeout. If you wait too long between entering
  the digits for the number you want to call, the
  system will think you are done entering digits
  and attempt to dial the numbers you have entered
  so far

5
Placing a Call (contd)

• You do not need to dial 9 to get an outside
  line
• You do not need to dial 1 before making a
  long distance call
• If you do dial 9 to get an outside line, or 1
  for a long distance number, dont worry, the call
  will still go through

6
Answering a call

• Pick up the Handset
• Press the Speaker button
• Press the Headset button
• Press the Line key for the line that is ringing
  (this will activate the speakerphone)
• Answer, Ignore or Reject soft key
• Ignore soft key will silence the ringing but keep
  the call at the phone in case you want to answer
  it
• Reject soft key will stop the call from ringing
  at your phone and either send it to Voicemail or
  the next number in your call forwarding sequence,
  if you have one set up

7
Answering multiple calls

• If you are on line 1 and another call comes in,
  it will ring on line 2
• You will hear a beep and the LED next to line 2
  will flash
• Press the Line 2 button to answer that call.
  This will automatically put the party on line 1
  on hold
• If you are done with the party on Line 1, you can
  press the End Call soft key before answering
  the second call
• Use the Line Buttons to toggle back and forth
  between the active calls you have. The LCD
  screen will update to show you who is on each
  line
• When you are done with a call, press the End
  Call soft key to disconnect that call.

8
3-way Conference

• You can Conference 3 people (including yourself)
• During an active call, press Conference button or
  the more then confrnc soft keys
• Note IP 320/330/430/450 do not have a
  Conference button so users will need to use the
  soft key
• Enter number of person you want to bridge in
• Note the first person is on hold during this
  time
• When that person answers, hit conference button
  or confrnc soft key to join all parties together
• If you would like to split the conference into
  two separate calls, you can press the split soft
  key.

9
Services/Applications IP 550/560/650/670

• Services/Applications Button
• Current weather
• Weather forecast
• Weather alerts

10
Call Pick-up using Soft keys IP 550/560/650/670

• Group Call Pick-up
• When you hear another phone in your call group
  ringing, press the New Call soft key, or pick you
  your handset
• Press the Pickup soft key
• Press Group and you will be connected with the
  caller
• Note Check with your administrator to find out
  who is in your Call Group
• Directed Call Pick-up
• When you hear another phone ringing, press the
  New Call soft key, or pick up your handset
• Press the Pickup soft key
• Enter the extension of the phone that is ringing,
  then press Directed. You will be connected with
  the caller
• Note These features are only available with the
  Plus and Pro packages

11
Directories IP 550/560/650/670

• Press Directories button
• Contact Directory
• Call list
• Can also access call lists from navigation arrows
• Bottom missed
• Left received
• Right placed
• Top phone directory speed dial list. These are
  contacts you have added to your contact directory

12
Calling from your Directory/Call Lists
550/560/650/670

• Press the Directories button, then select Call
  Lists then select the list you want to review
• Scroll to find the caller you want to call
• Press the Dial Soft Key, which will activate
  your speaker phone
• Note The arrows on the silver disk act as short
  cuts to your Call Lists.
• Down Arrow Missed Calls
• Left Arrow Received Calls
• Right Arrow Placed Calls
• Up Arrow Speed Dial (these are the people you
  entered in your contact directory)

13
Adding a contact to your directory
550/560/650/670

• Press the Directories button, choose Contact
  Directory
• Press the More Soft Key, then the Add Soft Key
• Enter the Contacts name and phone number
• Enter the characters like you would when using
  text messaging on a cell phone. i.e. press the 7
  key four times for the letter S
• Users who have been entered in your contact
  directory will be accessible using the up arrow
  on the silver disk on your phone
• To call a contact in your directory, highlight
  their name and press the Dial soft key

14
Setting Up Your Voicemail

• The first time you call into your voicemail, you
  will be asked to
• Change Your PIN
• The default PIN for all new users is 1111
• Your new PIN can be between 4 and 15 digits
• Record Your Name Announcement
• Record Your Greeting
• Please do ALL THREE!
• If you dont record your name announcement, then
  callers will not be able to access you in the
  Dial By Name directory of the Auto Attendant
• If you already accessed your mailbox for the
  first time and didnt record your name
  announcement and/or greeting, you can do it now,
  but logging into your mailbox, choosing 9 for
  User options, 1 for Greetings/Name Announcements,
  1 to record your Greeting and 2 to record your
  Name Announcement

15
Checking Voicemail IP 650/670

• How to know you have new Messages
• Red Indicator light will blink
• An Envelope icon will appear next to your
  extension number on the LCD screen
• When you pick up the handsetwill hear stutter
  dial tone
• To check messages
• From your ENA Connect phone, press Messages
  button
• From another ENA Connect phone in your
  organization, press the Messages button, press
  when asked for your PIN, then enter your number
  and PIN
• From a phone outside your ENA Connect system,
  dial your number and press when you hear your
  voicemail greeting.
• You may need to access your number by using the
  Dial by Name Directory off your schools Auto
  Attendant

16
Using Voicemail

• When listening to your Messages
• Option 1 Replay the message
• Option 2 Save the message
• Option 3 Delete the Message
• Option 4 Forward the message to another
  subscriber on the system
• Record an introduction to the forwarded message
• Press 6 to add recipients
• Press 2 to Send
• Option 5 Reply to Message
• Option 6 Plays envelope information for that
  message only
• Note if you dont want to hear the Envelope
  information before your messages are played, you
  can turn that off in your user options. From the
  main menu, choose 9 for User Options, then 3 for
  Message Playback Options, then 2 for Envelope
  Information Playback

17
Transferring a call IP 550/560/650/670

• Blind
• Answer call
• Press Transfer Button (or Soft key)
• Blind soft key
• Dial extension you want to transfer to
• Press Send soft key
• Consultative
• Answer call
• Press Transfer Button (or Soft key)
• Dial extension you want to transfer fo
• Announce caller (the caller is on hold during
  this time)
• Press Transfer again to complete the transfer
• Directly to VM
• Answer call
• Press Transfer Button (or Soft key)
• Press Blind soft key
• Dial 90 and extension
• Press Send soft key

18
Redial

• Press redial Button (if your phone has one)or
  
• 00

19
Adding a contact as a star code speed dial

• For contacts that you call often, you may want to
  make them a star code speed dial
• From the phone Dial 74ltspeed dial
  numbergtltphone numbergt, where ltspeed dial numbergt
  is a two digit number between 01 and 20, and
  ltphone numbergt is the number to assign to the
  speed dial.
• Recommend dialing this string with the handset on
  hook and then pressing the Dial button. The
  system will play a confirmation message that your
  speed dial has been accepted
• Note This function can also be performed in the
  portal

20
Call Forwarding From the Phone

• 3 Main types of Call Forwarding
• 62 Call Forward on Busy
• (63 to reset)
• NOTE All lines must be busy for the call to be
  forwarded
• 72 Unconditional Call Forward
• (73 to reset)
• 92 Call Forward on No Answer
• (93 to reset)

21
2 Way Intercom

• Plus or Pro users can initiate
• All users can respond
• Press 96, dial extension, then press send or
  dial
• The user on the receiving end will hear a short
  ring, then their speakerphone/microphone will be
  activated and they can speak with you hands free.
• Note this is a one to one intercom

22
Call Pick-Up

• Directed Call Pick-Up 53
• Lets a user retrieve a call that is ringing at
  another extension by dialing 53 followed by the
  extension number
• Group Call Pick-Up 54
• Lets a user pick up a call currently ringing at
  any extension in their Call Group, by dialing
  54. Your administrator can tell you which
  extensions are in your Call Group
• Note These features are only available in
  certain feature packages, and need to be enabled
  in your profile, by your administrator, in order
  for you to use them.