The Carers Hub

1
The Carers Hub

• Gerri Clay
• Bronze Cheung
• Tania Bartrop
• Ho Gang Hiang
• Grace Lee
• Lilian Mark
• Tony Ramshaw

2
THE CARERS HUB

• VISION
• Carers are
• valued,
• understood
• and
• important members
• of society.

3
THE CARERS HUB

• MISSION STATEMENT
• The Centre will support and empower carers,
  family members and friends along their caring
  journey by providing advice, counselling and
  education.
• The Centre will promote research, advocacy,
  public education/awareness, policy, service
  initiatives and collaborations with stakeholders.

4
THE CARERS HUB

• KEY VALUES
• C ollaboration
• A ccessibility
• R espect
• E xcellence
• R esponsiveness

5
THE CARERS HUB

• KEY VALUES C a r e r
• C ollaboration We will collaborate with
  carers, other groups and service providers to
  improve the overall quality of service and to
  minimise duplication of services

6
THE CARERS HUB

• KEY VALUES c A r e r
• A ccessibility We will ensure that carers have
  easy access to services and we will follow
  through with other service providers to ensure
  they receive minimal hassles in the process of
  caring.

7
THE CARERS HUB

• KEY VALUES c a R e r
• R espect We will treat carers, their family
  members, friends and care recipients with respect
  and dignity.

8
THE CARERS HUB

• KEY VALUES c a r E r
• E xcellence We will ensure services are timely
  and of high quality at all times and be
  accountable for the service delivery.

9
THE CARERS HUB

• KEY VALUES c a r e R
• R esponsiveness We will be responsive and
  updated to the changing needs of the carers,
  society, community and government

10
Principles of the Carers Hub

• Carers know that their issues will be addressed.
• Valuing and utilising carers skills e.g.
  volunteering
• Creating an environment that caters to both the
  carer and the care recipient
• Recognising the carer as a person first and
  foremost.
• Casting the Net strong outreach focus.

11
PROACTIVE PARTNERSHIPS

• Direct service delivery
• E.g.Respite care for carers who are volunteers.
• Research
• Liaison with Universities/teaching hospitals
• Funding
• In-kinds
• Grants
• Commercial Companies

12
A Non-Government Organisation

• COSTS
• Operational Costs
• The Hub - A900,000 per annum
• Community based centres - A300,000 per centre
• FUNDING
• Principally Government
• Or Government connected
• Charities
• Companies
• Partial non-government funding
• Include sales to commercial organisations
• Greater independence

13

• Call centre offering information and referral
  service to link , 24 hours helpline
• Resource library
• Drop-in café for carers care recipients
• Meeting rooms for support group gatherings
• Counselling, Support Group
• Community Outreach eg. Preventive programme
• Comprehensive website
• Research consultancy
• Training
• Publications
• Advocacy policy
• Community awareness

14
Programme Chart
15
Carer Entry Points
Walk-ins
Telephone
E-mail
Helpline
Referrals
Existing Clients
Family Friends
The Hub Community Based Centres
Customer Reception Lounge First Line
Staff Information Coffee
Telephone Operator Plus e-mail
24 hr Helpline
Other Services Internal External
16
The Hub

• National Helpline covers all after hour calls
  centrally
• Website maintain and update
• Partnership development - strong emphasis
• Raising public awareness forums, campaigns,
  publicity and publications.
• Consultancy The hub staff seconded to other
  agencies working in collaboration to respond to
  carers needs.
• Policy liaising with and informing government.
• Research identify, establish partnerships and
  securing funding.
• Identification of gaps becoming the voice of
  carers.
• Program development responding to research
  findings, gaps and cultural issues.
• Central shopfront conduct counselling,
  training and linking carers to information and
  services.

17
Community Based Centres

• First point of call for carers.
• Number of centres will be dependant on
  demographics.
• Independent or attached to existing community
  agencies.
• Inform Carers Hub of trends, gaps and current
  issues affecting carers.
• Outreach services responsive to culture, distance
  and population density.

18
Governance

• Board of Management - Substantial Carers and
  partners/stakeholders representations.

19
STAFFING OPERATIONS

• The Hub 7-10 staff, includes Exec Director,
  Program Coordinators and Administrators.
• Community based Centres 2-3 staff per centre,
  information, counselling and training.
• Strong volunteer involvement on all levels of the
  organisation.
• Partnerships expanding operations without
  duplication.
• Business Hours 7 days
• 24 hour Helpline / Crisis

20
PHYSICAL LAYOUT
Training
Office
Support Group Room
Support Group Room

reception
Library/Resource Corner Café



computers



Counselling Rms
Pantry
Playroom/TV
Disabled Toilet
21
Issues to Consider

• Geographical
• Population density
• Barriers to accessibility e.g. transport, high
  rise, dirt tracks
• Cultural differences
• Valuing the carer informal welcome (coffee) vs
  ticketing/queuing
• Developmental stage of Community Care e.g.
  respite
• Cost of domestic help
• Funding full vs partial funding
• Disability Act (WA), 1991 Accessibility Code
  (Singapore)