Best Practices to Next Practices

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Best Practices to Next Practices
Can India lead the next generation HR wave?

• Bala Mahadevan
• President and Managing Director
• CSC India

4th July 2008
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Indian IT Industry Where are we today?

• Heading towards 60 billion revenues
• 2 million workforce (Over 8 million indirect)
• Broadened deepened service offerings
• Tools, Processes, Quality - Delivery maturity
• Management Governance
• Newer Services Products (IP), KPO, Legal
  outsourcing, etc
• Penetration into tier 2 and tier 3 cities
• Increasingly Global canvas

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Indian IT Industry Where are we today?

• Heading towards 60 billion revenues
• 2 million workforce (Over 8 million indirect)
• Broadened deepened service offerings
• Tools, Processes, Quality - Delivery maturity
• Management Governance
• Newer Services Products (IP), KPO, Legal
  outsourcing, etc
• Penetration into tier 2 and tier 3 cities
• Increasingly Global canvas

Young Industry
Growth Beyond Numbers
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Why are we successful?

• Path breaking leadership
• Hunger for growth
• Fed and fueled by opportunities
• Appetite for growth
• Quantity availability of skilled workforce
• Quality Learn-ability, multi-tasking,
  adaptability
• HR

Most significant contributor
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Evolution of HR
Relations Manager
Change Partner
Administrative Expert
Strategic Partner

• Talent Management
• Performance Management
• Competency Development
• Succession Planning
• Finding and developing Leaders

• Enabling Change Transformation
• Facilitate the learn-unlearn-relearn cycle
• Encourages Entrepreneurs

• Implementation of Strategy
• Org Design
• Compensation
• Communication
• Recruiting
• LD

• Employee Relations
• Motivated Competent People

• Personnel Department
• Payroll Benefits

Business Integration
Business Partner
Business Function
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World is changing
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Challenges ahead

• New age leaders
• This is not a sprint its a marathon
• Generation divides. Experience collides
• Engine for globalization and collaboration
• Meet transparency expectations
• Drive expansion to tier 2 and tier 3 cities
• Move from Training to Coaching

Be a change agent!!!
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By three methods we learn. First, by reflection,
which is the noblestSecond, by imitation, which
is the easiest and Third, by experience, which
is the bitterest - Confucius (BC 551-479)
Thank you