If I were Norma ,I would do the following steps

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How To Build Up Trust?
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Case Analysis

• From the case, we know that the excellent
  performance of the company of Bob Ross depends on
  not only his keen business brain,but also the
  trust between he and employees.Now,Bob's
  wife,Norma bacame the leader.She was facing the
  situation that the employees might leave.How
  should she do to build up trust to run the
  company?

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If I were Norma ,I would do the following steps
1.Emerge trust
8. The words and actions is consistent
7. Admit a mistake
6. Resolve a problem face to face
2. Share information
4. Provide the opportunity for win to everybody
5. Give feedback
3. Frankly and earnestly
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1. Emerge trust(????) If Norma wants to
build up a work environment of trust, She should
emerge trust first. Draw up rule, policy and
process, the employee protected most demands
inside the organization and should be trust be
free from a small influence of bad influence.
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2. Share information(????) Give the employee
more information, mean to deliver trust toward
the employee with the feeling of "we together.
This can help employee to treat organization and
the correlation between various internal
community, resources and target from wider angle.
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3. Frankly and earnestly(????) Various
research all expresses that the employee think
greatly of a leadership most whether integrity.
People would like to follow the person whom
oneself trust. Business leadership if can frankly
and earnestly even treat a bad news can also use
a open kind and honesty of attitude, so Norma can
build up firm and long-term of trust
relation-regardless at company inner part still
exterior.
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4. Provide the opportunity for everybody to
win(??????????) When the employee in the
organization is compelled each other compete of
time, the trust of the owner will lose.
Employee's unique consideration of how then can
become the first.
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5. Give feedback(????) Promise the
leadership carries on interview with employee on
time and discuss their works progress.This will
control a problem for manager's opportunity to
create before the circumstances become seriously,
at fitting of time give the employee the results
feedback, thus and consumedly raised an
employee's results performance to reach object
all rate.
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6. Resolve a problem face to face (??????)
Resolve a problem face to face, mean to want to
give on the table's top the problem stand an
employee's opportunity to influence the whole
process.When the employee's influence turn of the
leader extension, employee would like to even
accept an end result, because they no longer feel
oneself being control.This trusts an exaltation a
relation and set up a reputation degree for the
leader.
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7. Admit a mistake(????) The apology is a
kind to have valid method to rectify mistake,
rebuild trust to improve a relation in the
meantime.But in a lot of organizations, the
employee and managers all make it a rule to cover
up a mistake, because these aring false can't be
accepted.So the way of doing the problem become
more serious.Leader such as ability at oneself
make mistake brave to admit mistake, and know
nothing about being see as the cowardice-they
will be think to be morally upright, worthy of
being trust.
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8. The words and actions is consistent(????)
A leadership, the most important of, is have to
be organize a live of vision and value
specimen.Lead dint in the most decisive is to
build up a trust relation with others.Lack the
organization of trust impossibly effectively
exertive effect.The trust of the of leader and
employee works to the pass together to each other
importance.If the leadership says this but does
so, the employee will query them whether return
worthy of trust.
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THANK YOU