FLEET MANAGEMENT SOLUTIONS

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FLEET MANAGEMENT SOLUTIONS

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AGENDA
Agenda
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HERES HOW WE CAN HELP
Insert executive summary of Ryder solution (See
Example Below)
Executive Summary

• As ABC focuses on costs and quality improvements,
  Ryder is best positioned to help you grow.
• Ryder has already helped you improve costs and
  streamline your services.
• Ryders expertise is in Fleet Management, ABCs
  expertise is in Specialty Building Products.
• Efficiencies in the distribution of these
  products improves your customer service and can
  improve your bottom line.

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UNDERSTANDING YOUR COMPANY NEEDS
Intro Slides
Insert companys pain points (See Example Below)
Review Hoovers, Letter to Shareholders, Annual
Reports, websites, etc. to generate information
about their needs, wants, and current state of
business. Include compelling events. You can
also add any personal knowledge.

• Distribute products through own supply centers
  competitive advantage
• Plant floor to sales contract vision
• Build long standing customer relationships
  through daily customer contact to build loyalty
  and reputation
• Keep close to customer to get edge and bring new
  product innovations
• Keep to tight schedules
• Inflexible budgets ---- no margin for error
• Timely deliveries to supply centers and
  respective job sites

SAMPLE
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OUR HISTORY
More Than 70 Years of Experience

• 1933 - Company founded with only 1 truck in
  Miami, FL
• 1934-1942 - Ryder expanded its fleet
• 1938- Ryder began its Full Service Lease business
• 1955- Incorporated and public offering
• 1967- Began Programmed Maintenance
• 1971- Began international expansion
• 1996- Sold the Yellow One Way Consumer Truck
  Rental division
• 1999- Hired Gregory Swienton as President and CEO

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PUTTING OUR EXPERTISE TO WORK FOR YOU

• Proven track record- 70 years of experience
• Global presence-14,000 global clients in over 50
  industries
• Financial stability-Ranked 309 in Fortune 500
  companies
• Broad national coverage- over 800 service
  locations
• Custom Solutions to fit your needs- Full Service
  Lease, On-Site Maintenance, Rental, Used-Vehicle
  Sales, Fuel, Insurance, Safety
• Maintenance Expertise- 6,000 technicians, many
  have 20 yrs experience, are cross trained in
  multiple disciplines
• PM program keeps up with changes-new equipment,
  technology, federal and state regulations
• Close relationships and partnerships with OEMs to
  stay abreast of new developments and technologies
• Service that never sleeps-Ryder Customer Response
  Center available 24/7 365 days per year to assist
  with breakdowns (Less than 2 hours downtime per
  breakdown)
• Green Cross for Safety Medal award winner 2002-
  exemplary commitment to workplace safety

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INDUSTRIES WE SERVE
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COMPANY OVERVIEW
Ryder offers a variety of solutions that can be
tailored for your company needs
Breadth of Solutions
FleetManagement Solutions
DistributionManagement Solutions
Supply Chain Management Solutions
Transportation Management Solutions
Ryder Online Customer Tools

• Full Service Leasing
• Contract Maintenance
• Fleet Support Services
• Commercial Rental
• Used Vehicle Sales
• Fleet Financing

• Product Supply
• Product Distribution
• Product Support
• Distribution Network Consulting
• Facility Design Services

• Supply Chain Consulting
• Integrated Logistics Operations
• Lead Logistics Management

• Dedicated Contract Carriage
• Carrier Procurement
• Capacity Management
• Shipment Planning Execution
• Freight Bill Audit Payment
• Transportation Network Consulting

• RyderTrac.com
• RyderShip.com
• RyderFlow.com
• Ryder FleetCare
• Online Invoice
• Online Rental
• Usedtrucks.Ryder.com
• RyderFleetProducts.com
• RyderSafetyServices.com
• Web Odometer

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FMS PRODUCTS AND SOLUTIONS
Fleet Management Solutions
Ryder offers a one-stop-shop experience
Product and Services Overview
Full Service Leasing
Commercial Rental
Fleet Support Services
Maintenance
Finance Leasing

• Financial Management
• Vehicle engineering and specification
• State-of-the-art preventive maintenance
• Regulatory Compliance
• Comprehensive package of fleet support services

• Flexible package of maintenance and fleet support
  services on vehicles owned by our clients or
  under Finance Leasing
• On-Site
• Mobile (select areas)

• Thousands of clean, mechanically-sound commercial
  vehicles for short-term customer needs
• National Rates
• Discounted Rates

• Flexible, third-party vehicle financing offered
  in conjunction with Programmed Maintenance

• Used vehicles
• Insurance
• Fuel
• Wash
• Safety
• Parts
• Backhaul capabilities
• Customer Response Center 24 / 7
• Permitting, Fuel Tax Reporting
• Ryder Fleet Care

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SHOULD YOU LEASE OR OWN YOUR VEHICLES?
Leasing vs. Owning
When leasing makes sense
Financial
Compliance
Operational

• Minimize investment in equipment and conserve
  capital
• Control maintenance related expenses
• Flexibility
• Expand into new markets without significant
  capital outlay

• Process in place for safety, administrative and
  insurance needs
• Vehicle licensing and tax reporting
• EPA and other regulatory compliance

• Single source solution
• Minimize vehicle downtime and provide superior
  customer service
• Ability to address complex engine and fuel
  technology
• Vehicle inspection process and preventive
  maintenance procedures
• Breakdown procedures, emergency road service and
  repairs
• Fuel services for bulk delivery or from approx.
  450 locations across the U.S. and Canada

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RYDER FSL IS A TURNKEY SOLUTION
Full Service Lease
The FSL is a unique product specific to your needs
Ryders Approach Provides Solutions that can
Improve
A Full Service Leaseis All You Need
Leverage Ryders Purchasing Power

• Vehicle acquisition and disposal
• Vehicle engineering and specification
• Financing alternatives
• National network of locations
• 24 / 7 emergency roadside assistance
• Highly trained technicians
• State-of-the-art technology
• Ryder Fleet Care

• Risk management
• Financial management
• Operations
• Human resources
• Customer service
• Business strategy
• Cost control
• Use of capital

• Comprehensive maintenance included
• Safety services
• Fuel services
• Wash services
• Vehicle insurance
• Tire services
• Replacement vehicles
• Licensing, permitting and fuel tax reporting
• Annual DOT/MTO Inspections
• Discounted rental rates

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KEEPING YOUR TRUCKS ON THE ROAD
Ryder Maintenance Services
Ryders network of over 800 locations
Industry Proven Reliability and Performance

• Contract Maintenance Services
• Over 800 locations (including more than 200
  operated on customer premises)
• Mobile maintenance in selected cities
• 24 / 7 Emergency Road Services
• Support network of 12,000 service locations
• State-of-the-Art Technology
• Service bay diagnostics and shop management
  systems

• 6,000 Trained and Certified Technicians
• Preventive Maintenance Inspections
• Annual DOT / MTO Inspections
• Service Coordination
• Labor, Parts and Fluids
• Tires
• Wash Services
• Complete Maintenance and Record History

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ON-SITE MAINTENANCEService Performed at Your
Location
Ryder Maintenance Services
We set up shop at your location
On-Site Maintenance
Proven Expertise
Superior Services
Unique Benefits

• Preventive maintenance inspections
• Annual DOT / MTO state inspections
• Maintenance service coordination
• EPA / OSHA regulatory compliance
• Complete maintenance records
• Driver testing and certification
• Licensing, permitting, fuel tax
• Storage tank compliance and service management

• All labor, parts, fluid and tires
• Substitute vehicles
• Washing and cleaning
• Discounted rental vehicles
• Safety services
• 24-hour emergency road service
• Tire inspection / replacement
• Fueling services
• Fuel Compliance Services
• Vehicle financing alternatives

• Improve fleet performance
• Improve customer service
• Enhance productivity
• Increase reliability and efficiency
• Ensure accurate environmental compliance
• Control operating costs
• Technicians are dedicated to your business

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UTILIZE OUR CUSTOMER RESPONSE CENTER FOR 24/7
ATTENTION
Ryder Customer Response Center
Count on Ryder to be there all the time
Were Listening
Quick Response Cuts Downtime
Ryder Vendor Managers Assure Top Quality

• Staffed with professional service technicians
• 24 hours per day, 7 days per week
• Response goals
• Service technician dispatched within 15 minutes
• On-site within one hour
• Return your vehicle to service in 2 to 4 hours
• Well keep you informed every step of the way

• More than 100 customer service advisors
• 12,000 service locations in the U.S. and Canada
• 24 hours per day, 7 days per week
• Stringent Quality Customer Care policies and
  procedures performed to Ryder standards

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RENT DURING PEAK SEASONS, EXTRA FLEET NEEDS
Ryder Rental gives you flexibility and
convenience through nearly 400 locations across
US and Canada
Ryder Commercial Rental
More Than 35,000 Trucks, Tractors andTrailers
Nationwide
Commercial Rental Improves Customer Satisfaction
and Profits

• Clean and mechanically sound
• Local rental experts help select the right
  vehicle for you
• Ryder Roadside Assistance across the U.S. and
  Canada
• Goal to check customers in or out within 20
  minutes
• National Rental Accounts available
• Number of locations

• Improve operating efficiency
• Conserve capital
• Cover fleet downtime economically
• Increase on-time deliveries
• Respond to market fluctuations
• Test new routes and markets
• Stay prepared with a Ryder account

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RENT ONLINE AND SAVE TIME
Ryder Online Rental Reservations
Make your reservation online for greater
convenience
Make your reservations with a click of a button

• Reserve vehicle online
• Select pick up and drop off location
• Available in U.S. and Canada
• Receive 15 online reservation discount

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FLEET MANAGEMENT TOOLS
Ryder Fleet Care
Web based fleet management tool
With the assignment of a user id and password,
customers can view a variety of management
reports providing them with the ability to
better manage their fleet.
Provides customers with access to valuable
information regarding operation of their fleet.

• Quality Maintenance Indicators
• Maintenance Scheduling
• Vehicle Rental Activity
• Fuel Purchases
• Service Calls
• Vehicle Specifications
• Term dates, Actual vs. Rated miles

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TAKE ADVANTAGE OF OUR SAFETY PROGRAM
Ryders 40 professionals putDecades of
Expertise at Your Fingertips
RyderSafetyServices.com
Meeting a New Standard of Safety Compliance
Ryder delivers unmatched safety training.
Professional expertise when you need it.
Safety products are just a click away.

• Extensive selection of safety products and
  services
• Employee / Applicant background check
• DOT / MTO drug and alcohol testing services
• Motor vehicle records
• Hours of service compliance
• DOT / MTO driver qualification file compliance
• Driver monitoring service
• Ryder Training and Safety Courses
• E-learning safety training

• Fast and easy online access to a full range of
  safety products, services and training
• Established partnerships with industry leaders
• Vehicle / traffic safety equipment and products
• Regulatory / compliance materials
• Personal protective equipment and products
• Facility safety equipment and products
• Regulatory forms, logbooks and DVCR
• Security products
• Collision avoidance systems

• Access to Ryders national listing of safety
  seminars and training workshops
• Updates and instruction on DOT / MTO safety
  regulations
• Drug and alcohol training
• Forklift training
• HazMat and dangerous goods transportation
• Hours of service training
• Up-to-date safety news and the latest industry
  and regulatory updates

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ACCESS TO FUEL THROUGH OUR NATIONAL FUEL NETWORK
Fuel Management Services
Ryder purchases more than 400 million gallons of
fuel each year
Multi-point Inspections Keep Fleets Rolling
Flexible Effective Solutions
One Stop Source

• Checked each time vehicle is fueled
• Trained Ryder attendant performs inspection
• Reports potential problems, informs driver
• Arranges any maintenance service needed

• Full-service dispensed fuel
• Fuel card
• Bulk fuel
• Environmental Service and tank monitoring
• Fuel management

• One-stop source
• Competitive pricing
• Over 450 locations in North America
• Convenient 24 / 7 locations
• Fuel locations driver handbook

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PROTECT YOUR FUEL SUPPLY FROM ENVIRONMENTAL RISKS
Fuel Compliance Services
Minimize EPA risks
Compliance Management Services Customized to
Meet Your Needs
Compliance Reliability and Peace of Mind

• Remote monitoring / leak detection
• Monthly status reporting
• 24 / 7 call center
• Service dispatch and management
• Automated polling of fuel volumes
• Spill / incident management
• Record keeping
• Permit / fee processing
• Web-based tools / reporting
• Automated fuel inventory management /
  replenishment
• Compliance audits / surveys
• Equipment financing

• Reliably manage, track and demonstrate petroleum
  storage tank compliance
• Real-time response to alarm conditions optimize
  uptime minimize environmental risks demonstrate
  monthly environmental status
• Effective cost and operational control of fueling
  operations
• Consolidated solution to managing activities
  associated with moving, storing and procuring
  fuel
• Focus internal resources on core business
• Achieve peace of mind
• Ryder compliance expertise based on managing over
  2200 storage tanks

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PROTECT YOUR INVESTMENT
Insurance Offering
Your single source solution for transportation
coverage
Features
Benefits

• Improved cash flow (easy monthly installments
  included in your regular Ryder lease rate)
• Safety performance discounted rates
• Flexible coverage limits and deductibles
• Safety related services
• Comprehensive accident management

• Liability Coverage and Property Damage
• Flexible combined single limit auto liability
  (3rd party bodily injury and property damage)
  coverage up to 2,000,000
• Flexible Deductibles (ranging up to 10,000)
• Physical Damage
• GAP protection available in the event of a total
  vehicle loss
• Limits of Liability
• Combined single limits up to 2 million

Note Ryder Liability Protection and Physical
Damage Protection are subject to qualification
requirements, and are governed by Ryders Truck
Lease Agreement (Lease). For complete details
and exclusions, please refer to the Lease. Ryder
Physical Damage Protection is not insurance, and
Ryder Liability Protection is an extension of
Ryders coverage, which is subject to the terms
of the lease.
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