Treating Customers Fairly

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Treating Customers Fairly

• Compliance Institute Summit
• 17th October 2008

2
Welcome......

• Our aims for today.
• Overview of Where we are now
• Challenges for creation of reliable MI
• What does embedded TCF look like
• What is the supervision plan for TCF
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3
Our Speakers

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• Michael Corrigan, Risk and Compliance Director,
• The Access Bank UK Limited
• Overview of TCF
• Jill Wade, Head of Learning Solutions and HR,
• The Consulting Consortium
• Embedding TCF
• Ruth Evans, Deputy Compliance Director,
• Capita Life and Pensions
• Preparing for An FSA Visit
• Serena Joseph, Partner,
• Mazars
• Lessons Learned