The eSafety Initiative

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eCall Introducing the Pan-European emergency
call system
Michael Nielsen Co-Chair DG eCall PSAP expert
meeting 16 March, Madrid
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Proprietary Solutions

• Renault Odysline
• T-Mobile Traffic
• PSA
• Ford
• GM Onstar
• Volvo OnCall
• A Pan European approach was requested by European
  emergency services

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Not a new story work ongoing since 2002

• E-MERGE enabling pan-European in-vehicle eCall
  service
• GST RESCUE Global System for Telematics/RESCUE
• eSafety Forum Driving Group eCall

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eCall How does it work?

• Build on E112 roll-out at PSAPs as a real-time
  data message (MSD) send from vehicle in accident
  to operator normally receiving the 112 voice call
  
• being either a Public Authority operated service
  or a private service provider operating under the
  control of a Public Authority
• Data (MSD) plus voice for operator to verify
  severity
• Time of incident
• Exact location, including direction of travel
• Vehicle identification
• eCall qualifier (minimum automatic/manual)
• Identification of service provider
• Limited false alarms probability
• combination of sensors and triggering thresholds
  for automatic eCall and double check mechanism
  for manual eCall
• Potential for 112 operator to establish link to
  private service provider for retrieving
  additional information

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Public Service
Minimum Set of Data DG eCall
6
Private Service
Full Set of Data Added Value Services with
link to Private Service Provider
7
Telematic applications for Emergency Service
operators
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eCall Technically feasible
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Work ongoing in DG eCall Sub-working groups on
non technical issues

• Defining performance criteria
• Setting PSAP requirements
• Basis for in-vehicle system requirements
• High-level IVS requirements
• Triggering strategy for eCall
• Network operators for SIM handling
• Clarifying business case
• Insurance companies
• Vehicle makers
• Network operators
• On-going standardisation
• MSG_MSG Transport protocol
• ISO TC204 WG1 MSD content

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eCall from a PSAP perspective What to expect

• Instantaneous contact with the user through voice
  link
• Detailed information via the MSD to
• Immediate detection of incident
• reduce interview time
• Visualise the precise location of the incident
• Dispatch the right emergency service vehicle to
  optimise the emergency response
• Obtain more information if needed via Service
  Provider to reduce clean-up time
• Can use eCall to build additional applications
  that can help the emergency operators

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We are here to assist you!

• Michael Nielsen
• m.nielsen_at_mail.ertico.com
• www.esafetysupport.org