Agenda

1
Agenda

• 0800-0830, Breakfast
• 0830-0840, DNV Certification Sweden, Welcome
• 0840-0850, IQMnet, Michael Gullberg Jarl S
  Magnusson
• 0850-0900, What is IQM? Jarl S Magnusson
• 0900-0930, DNV IQM Approach, Sam Mehta
• 0930-1000, Discussion, development of an IQM
  standard, establishing a New-Work-Item for ISO
  9001, Sam Mehta Jarl S Magnusson

2
What is Information Quality Management (IQM)
Network?

• Background
• IQMnet structure
• Purpose
• Membership, activities, upcoming events

3
IQM Network Background
1500 1000 500 0
2000 2001 2002 2003 2004 2005 2006 2007 2008
4
IQMnet structure
HOSTED BY
GOVERNANCE BOARD
FRIENDS
Michael Gullberg
Sam Mehta
Jerry Smith
tbd
Dave Cheseborough
Jarl S Magnusson (Chair)
Start 27 Jan
Start 03 Feb
Start 17 Feb
Start tbd
Website
Seminars
Workshops
Mailing list
Travel
Discussions
5
IQMnet initial Purpose

• IQMnet stands for Information Quality
  Management-Network.
• IQMnet is a knowledge network where skilled,
  dedicated and interested individuals and
  organizations can cooperate and collaborate.
• IQMnet objectives are to build awareness,
  initiate, support, develop, promote, and share
  knowledge on technical solutions and management
  services for Information Quality Management.

6
About IQMnet

• IQMnet is a non-for-profit and voluntary based
  network, hosted by Association for Enterprise
  Integration (AFEI).
• Initial IQMnet stakeholders are Det Norske
  Veritas (DNV), AFEI and Scandinavian Information
  Resource Network (SIRNET).
• IQMnet is a controlled network through
• an active Board
• a Website
• a controlled mailing list
• discussion lists.

7
Membership

• One becomes a member in IQMnet by signing up
  name, affiliation, cell phone and email address
  on the mailing list.
• There is no cost associated with an IQMnet
  membership and the mailing list is strictly
  confidential.
• People join IQMnet because they have an interest
  in
• Exploring and increasing awareness on Data- and
  Information Quality Management issues
• Sharing experiences on poor (or good) information
  quality and the consequences it has on products,
  services and enterprise abilities
• Developing new technical IQM solutions and
  management services, as a set of tools for
  improving the quality in data and information
  resources
• Participating in a knowledge network, where
  members share the same focus and interest
• Setting up channels of communication to share
  news, ideas, results, solutions, experiences,
  knowledge, customers, contractors and vendors
• Finding the guiding principles and best practices
  for Information Quality Management
• Finding new ways to infuse more reliance, trust
  and confidence into the organization, information
  systems and employees
• Making information quality a competitive issue
• Using IQM as one method to put an economical
  value on data- and information resources
• Using IQM to increase the exploitation and usage
  of data- and information assets.
• IQMnet Activities

8
Activities 1(2)

• All activities are performed by members and for
  members. An activity can basically be whatever an
  IQMnet members desires to do.
• Activity must be ethical, honest, trusted and
  basically free-of-charge (only direct activity
  expenses can be charged).
• Activity must relate directly or indirectly to
  IQM, and it must have a general interest to
  develop IQM as a discipline. Just promoting a
  certain product, service or company is not
  acceptable.
• Activity must be noted on the IQMnet Website,
  planned by the Board and sent out to all members
  over the IQMnet mailing list.
• Members who arrange a seminar are solely
  responsible for the outcome. The Board will seek
  interested members who are willing to initiate
  and arrange activities to infuse new interest and
  increase the awareness of IQM-issues.

9
Activities 2(2)

• Short seminars, no more than 2-3 hours, to inform
  members, to discuss a certain topic, to show/demo
  of a product or service, to present news,
  results, solutions or just to spark new interest.
  All these short seminars are free-of-charge for
  IQMnet members. Coffee, tea and sandwich/fruit
  should be served.
• Long seminars, can be one-two day events. Program
  can vary, to cover a technical solution, a
  certain business area or other defined topics. A
  long seminar could be on a direct cost-cover
  basis for members so costs for facilities,
  luncheon and coffee can be recovered.
• Discussions, will be done by members through
  discussion lists and via direct mail contacts.
• Invited seminars, a number of organizations would
  certainly invite skilled IQMnet members to their
  seminars and conferences. IQMnet members should
  be offered some sort of benefit (rebate, etc).
• Work Shops and Development Groups, where
  dedicated members join together to develop
  standards, rules, regulations, products, services
  or to help Government or Industry customers with
  analysis, advice, findings, submitting comments
  and recommendations on investigations, research
  and legislation.
• Annual IQM Event, the Board will arrange an
  annual event, where the IQM Innovation Award will
  be presented.

10
Upcoming Events

• February 3rd, IQMnet start up in OSLO, Norway
• February 17th, IQMnet start up in Washington DC,
  USA
• Tbd, Social Incurance Office (Forsakringskassan)
  holds a seminar on internal quality
• Tbd, Swedish member
• Tbd, Swedish member
• Tbd, Defense Information Systems Agency (DISA)
  holds a seminar on quality standards
• Tbd, US member

11
What is Information Quality Management?

• Breakfast Seminar
• 2005-01-27

12
Quality Management Principles

• Baldrige National Quality Program (BNQP) by
  National Institute of Standards and Technology
  (NIST), to enhance competitiveness, quality and
  productiveness in US Organizations
• ISO 9001, The standard intended for quality
  management system assessment and registration is
  ISO 9001.  The standards apply uniformly to
  organizations of any size or description.
• Kaizen, Japanese term that means continuous
  improvement, taken from words 'Kai' means
  continuous and 'zen' means improvement. The same
  Japanese words Kaizen that pronounce as 'Gai San'
  in Chinese mean Gai The action to correct. San
  an act that benefit others
• SQC, Statistical Quality Control, The first to
  apply the newly discovered statistical methods to
  the problem of quality control was Walter A.
  Shewhart of the Bell Telephone Laboratories. He
  issued a memorandum on May 16, 1924 that featured
  a sketch of a modern control chart.
• TQM, Total Quality Management, TQM is a set of
  management practices throughout the organization,
  geared to ensure the organization consistently
  meets or exceeds customer requirements. TQM
  places strong focus on process measurement and
  controls as means of continuous improvement.
• Six Sigma at many organizations simply means a
  measure of quality that strives for near
  perfection. Six Sigma is a disciplined,
  data-driven approach and methodology for
  eliminating defects (driving towards six standard
  deviations between the mean and the nearest
  specification limit) in any process -- from
  manufacturing to transactional and from product
  to service.
• QFD, Since 1966, Quality Function Deployment
  (QFD) has been used world wide in nearly every
  industry and sector to
• Prioritize spoken and unspoken customer wows,
  wants, and needs
• Translate these needs into actions and designs
  such as technical characteristics and
  specifications and
• Build and deliver a quality product or service by
  focusing various business functions toward
  achieving a common goal of customer satisfaction.

13
Many views on the information resource/s
Integration Consolidation Harmonization
Integrated (ISO 15926) Database
Data Sheet View
PID Diagram View
ISO TC..
Real Time Data Flow
Simulation View
3D CAD View
Situation Adapted Decision Support
Operation Centre

• Information
• Visualization
• Knowledge
• Decisions
• Actions

14
The Essentials of Information Quality Management
Article published in DM Review Magazine By Larry
English, Reference http//www.dmreview.com/articl
e_sub.cfm?articleId5690
15
Its hard to write a safety instruction,
because you cant imagine what people can do with
the equipment..
SAFETY AWARD
THIRD PLACE
16
Checking out super-hazardous Toxic waste
SAFETY AWARD
SECOND PLACE
17
Increase the risk-clause on the insurance
premium.!?
SAFETY AWARD
FIRST PLACE
18
Poor quality of relationship data increases costs
tenfold

• High costs are associated with owning data, and
  Gartner believes that having bad data can
  increase these costs by a factor of 10 when one
  considers the costs arising from bad business
  decisions and poor management of such data.

Reference http//www.humaninference.com/sf.cgi?28
00
19
Better quality, but how?

•  At the end of the report several methods leading
  to improved data quality are discussed,
  including
• standardization
• splitting relationship data into constituent
  elements
• data verification
• matching with external data sources for enrichment

Reference http//www.humaninference.com/sf.cgi?28
00