Mastering your BlackBerry device

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Mastering your BlackBerry device

• Frederic-Antoine Marcoux
• Indirect Sales Manager
• Research In Motion

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Agenda

• Overview of the basic BlackBerry components
• Common handheld navigation and usage
• Home Screen
• Phone
• Messaging
• Application Integration
• Attachment Viewing
• BlackBerry Browser
• Extending battery Life
• Questions

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What is BlackBerry?
BlackBerry Enterprise Service

• Features
• Advanced Wireless Technology
• Embedded RIM wireless modem
• Easy-to-Use
• QWERTY keyboard
• Efficient thumb-operated track wheel navigation
• Ability to cut, copy and paste within
  applications on the handheld
• Always On, Always Connected
• Constant connection to the Telus Wireless
  Network
• Tone, vibrating and visual notification
• Integrated Applications
• Email, organizer, phone (including Telus Direct
  Connect service), browser

BlackBerry Internet Service

• Features
• Powerful Message Filtering
• Synchronization
• Load Handheld Applications
• Folder Management Tools
• Information Backup Utilities
• Auto Signature

Mobile Data Service

• Mike / IDEN Network
• PCS Network

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BlackBerry 7250 7520 from TELUS Mobility

• Wireless Email
• Phone Services
• Enhanced Browser
• Connected Organizer with PC synchronization
• Short Messaging Service (SMS)
• Colour Screen
• Enhanced Attachment Viewing

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Home Screen

• Acts as the main menu portal/hub to all
  BlackBerry Applications
• Click Trackwheel or press Enter to open an
  application
• Includes Banner Bar with status indicators
• Time/Date, Battery Life, Signal Strength (RSSI),
  Unread message count, voicemail indicator,
  roaming indicator, etc

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Home ScreenMoving, Hiding, and Showing Icons

• Moving Icons
• ALT Trackwheel click will bring up a menu to
  let you pickup and move an icon
• Hiding and Showing Icons
• ALT Trackwheel click will bring up a menu to
  Hide or Show All icons

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The Home ScreenApplication Switching

• Holding ALT and pressing ESCAPE will bring up the
  Application Switcher from any location in the
  User Interface
• Users can then scroll through all active
  applications and switch to one by releasing the
  ALT key
• Home Screen, Messages, Address Book, and Browser
  are always active
• Example Switch to Home Screen while creating an
  appointment in Calendar to check current Date/Time

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The Home ScreenGlobal Search

• There is a Global Search icon on the Home
  screen that allows the user to search by Name or
  Free-form Text across all email and PIM
  (Calendar, Address Book, MemoPad and Tasks)

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PhoneDialing a Phone Number

• Dialing from the Home Screen
• Simply begin typing a Phone Number from the Home
  Screen or in the Phone Application
• Note PhoneOptionsDial from Home Screen must be
  set to Yes to Dial from the Home Screen. If
  this option is set to No then traditional
  BlackBerry Home Screen Hot Keys function.

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PhoneSpeed Dialing

• User can assign all 26 letters A Z to quickly
  dial numbers from the home screen or phone
  application
• Note 1/W key is defaulted to speed dial
  Voicemail
• Speed Dial can be setup by either holding a key
  to assign or by selecting View Speed Dial List
  from the Phone application
• Once configured the user can simply hold the
  appropriate key for 1 second to call the assigned
  number/person

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PhoneSmart Dialing Basic Settings

• Smart Dialing is designed to ensure that
  numbers dialed from the Address Book or
  Hyperlinks are connected successfully whether
  they are Local numbers, National numbers, or
  International numbers
• Smart Dialing Options are available from the
  Phone Options screen
• The Basic Settings are as follows
• Country Code The users home country code
• Area Code The users local area code make
  sure this is completed
• National Number Length (i.e. 10 for Canada/US)
  The length of a national number within the users
  home country code which consists of the area code
  the phone number

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PhoneSmart Dialing Corporate Settings

• The Corporate Settings are as follows
• Corporate Phone Number The corporate PBX phone
  number
• Wait For Delay desired before dialing extension
  after connecting to PBX
• Extension Length Number of extension digits
• Allows the user to specify the default corporate
  phone number.
• When the user dials a number prefixed with x,
  the corporate phone number is dialed followed by
  the extension digits upon connection
• Note If the corporate extension length is not
  configured then the phone application will prompt
  the users to resolve any ambiguity

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PhoneDialing Letters

• When dialing users can use the ALT Letter keys
  to dial Letters
• BlackBerry will automatically send the
  appropriate DTMF tones
• (2 ABC, 3 DEF, 4 GHI, 5 JKL, 6
  MNO, 7 PQRS, etc)
• This same mechanism also applies when Connected
  to a Phone Call
• For example - some corporate PBXs ask you to
  enter a Last Name

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Message ListIcons
Message is being sent
Message sent to the network
PIN Message delivered
Message pending
Composed message saved
Messages transmission error
New message received
Message has been read
High priority message
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MessagingHot Keys

• Key Message List Hot Keys

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MessagingSearching the Message List

• Users can quickly Search Subject or Search
  Sender/Recipient to see all messages in a Thread
  or all messages from/to a specific person
• There are also 5 pre-canned searches as follows
• ALT I shows all Incoming Messages
  (email/PIN/SMS/etc)
• ALT O shows all Outgoing Messages
  (email/PIN/SMS/etc)
• ALT P shows all Phone Call Logs
  (incoming/outgoing/missed)
• ALT S shows all SMS Messages
• ALT V shows all Voicemail Messages
• ALT D Direct Connect Call Logs (for
  BlackBerry 7510 and 7520)

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MessagingSearching the Message List (Advanced)

• Users can also perform more Advanced Searches by
  selecting Search from the menu
• Example Advanced Search True Inbox
• Select Search from Message List
• Make Search Criteria Folder Inbox, Type
  Email, and Show Received Only
• Select Save from Search screen
• Add in Title True Inbox, and Shortcut Key b
• ALT B in the Message List will now show all
  received emails in the users Inbox

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MessagingWireless Email Reconciliation

• Allows users to wirelessly maintain their Inbox
  while away from their desk
• Note Requires BES v3.6 for Exchange or BES 2.2
  for Domino, or Latest v4.0
• Deletes, Read/Unread (Exchange only), and Folder
  moves
• Purge Deleted Items folder from handheld to
  manage mailbox quotas
• Note Purge Deleted Items is available in the
  menu in Messages-Options
• MessageOptions Settings
• Delete On Mailbox Handheld / Handheld
  (default) / Prompt
• Wireless Reconcile On (default) / Off
• Conflicts Mailbox Wins (default) / Handheld
  Wins

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MessagingWireless Email Reconciliation

• What deletes on the handheld apply?
• Individual message deletes and multiple
  highlighted messages deletes (using SHIFT) WILL
  reconcile
• Delete Prior deletes will NOT reconcile
• When does it reconcile?
• Roughly every 15 minutes, or if Reconcile Now
  is selected from the Message List menu.

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MessagingDelete Prior managing your memory

• Allows users to manage their handheld Inbox and
  memory without deleting items from their Outlook
  or Notes environment
• Delete Prior is available from the Message List
  menu when a Date Separator bar is highlighted
• When selecting Delete Prior after performing a
  Message List Search ONLY the Search Results are
  deleted (see example for Phone Logs below)
• BlackBerry offers bi-directional reconciliation
  of Deleted, Filed and Read/Unread Message Status
• Users can also remotely empty their Deleted Items
  Folder to help manage mailbox quotas from
  Messages-Options-Email Reconciliation-Purge
  Deleted Items

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Application IntegrationVoice and Data Integration

• Dial a phone number from the address book, phone
  application, message, etc
• Click on hyperlinked phone number in email, SMS,
  Web Page, Attachment, etc to either Call
  immediately!
• Click on a hyperlinked email (SMTP) address in
  email, SMS, Web Page, Attachment, etc to
  immediately email!

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Application IntegrationVoice and Data
Integration contd

• Access other applications while on a phone call
  (i.e. email, address, calendar, etc) by simply
  selecting Home Screen from the menu
• Check your Calendar and create/edit appointments
  while on the phone
• Receive SMS while on the phone
• Compose an email that will be sent as soon as you
  are off the phone
• Etc
• Simply press the Phone button, or select the
  Phone application to return to the Active Call
  screen

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Application IntegrationHyperlink Tips and Tricks

• When composing an email to another BlackBerry
  user there are a few Autotext shortcuts that can
  help leverage the application integration and
  hyperlinking in BlackBerry
• mynumber will populate your phone number
• mypin will populate your PIN
• sig will populate your Owner Information
  set in Options-Owner

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Application IntegrationHandheld Model and
Software Version

• The next time you need your user to tell you the
  handheld model and version of software they are
  running just have them email it to you in one
  easy step!
• myver will populate the handheld model and
  software version into an Email or PIN message
• Note There is also a mydcid command to
  populate Direct Connect IDs for BlackBerry 7510
  and 7520 users

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Enhanced Attachment Viewing

• Colour Support
• Request Table of Contents
• ZIP Support
• Attachment Support
• Microsoft Excel
• Microsoft PowerPoint
• Corel WordPerfect
• Adobe PDF
• ASCII documents
• HTML attachments

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BlackBerry Browser

• Enhanced Font Support
• Support for a wider range of fonts and font sizes
  including Scalable Vector Fonts
• Browsing Enhancements
• Colour Support
• View web content specially formatted for wireless
  devices
• Retrieve a wide range of services ie. News,
  Weather, Stocks, Sports
• Save frequently used web pages as Bookmarks
• Access Corporate Intranet

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Extending Battery LifeBattery Life Tips and
Tricks

• There are a number of small things that can be
  done to extend battery life of BlackBerry such
  as
• Use the Auto On/Off feature (Options-Auto On/Off)
  to have the handheld automatically power off and
  power on overnight
• 2. When wireless coverage is not needed users
  should Turn Wireless Off
• 3. Lastly, when you are not using your handheld
  put it in the holster as this will power off the
  LCD screen to conserve power!

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On-Device Help SystemAccess Help System From
Anywhere

• Users can view application-specific help right on
  the device
• Helps provide context-sensitive help, as well as
  lowering support costs for BlackBerry!
• User can either select Help from the Home
  screen menu or Help from the menu in BlackBerry
  Applications (i.e. Messages, Phone, Calendar,
  etc) to get context-sensitive help information

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Thank you for your time!Questions?