HPL Course For

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HPL Course For Cabin Crew Trainers
Powerpoint
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Why HPL?

• TGL 44 (formerly known as Section 2 of Subpart O)
  Administrative and Guidance Material ACJ
  OPS1.1005/1.1010/1.1015 states that
• 8.3 Cabin Crew CRM Instructors should
• Have suitable experience of commercial air
  transport as a cabin crew member and
• Have received instruction on Human Factors and
  Performance Limitations (HPL) and
• Have completed an Introductory CRM Course and the
  Operators CRM training and
• Have received instructions in training skills in
  order to conduct CRM courses and
• Be supervised by suitably qualified CRM
  instructors when conducting their first CRM
  training course
• HPL and facilitation for
• Cabin Crew Trainers

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Pre-Course Study

• Preparation for the course
• To read through the 7 Chapters of CAP 737.
• Cabin Crew Trainers also advised that at the end
  of the course they will be examined on their
  knowledge of
• Unit 2 (Attention, Vigilance, Fatigue, Stress
  workload management)
• Unit 3 (Information Processing)
• Unit 4 (Human Error, Reliability and Error
  Management
• Unit 5 (Situation Awareness)
• Unit 6 (Communication, Teamwork, Leadership,
  Decision Making Managerial Skills)
•  

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Pre-Course Study

• Trainers were advised that they must come
  prepared to facilitate a 20 minute workshop
  session to a group of their colleagues on one of
  the 5 units of CAP 737
• Key Points to consider
• The relevance of the subject in the context of
  easyJet Cabin Crew
• What do you want the group to learn from your
  workshop session?
• Materials available is flip chart and pens only.

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The Course

• 0900-1000 EU/OPS Legislation (Subpart O)
• 1000-1045 Facilitation Skills Development
• 1045-1515 Workshop
• 1515-1600 Open Forum
• 1600-1700 Exam and result

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EU/OPS Legislation

• Aims
• To give Trainers a knowledge of how to access the
  European Legislation governing Cabin Crew CRM
  training.
• To know how to access and to be familiar with CAP
  737 as reference source material for CRM.

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Facilitation Skills Development

• Aims
• To understand the difference between facilitation
  and instruction.
• To know which technique to use in which
  circumstance.
• To be able to manage a group facilitation
  reaching desired objectives in a given time frame.

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Workshop Session

• Aims
• To put into practice the HPL knowledge and
  facilitation skills acquired to date.
• To understand the need for setting and achieving
  training objectives.
• To recognise pitfalls and problem areas.
• To recognise the need for self analysis and
  review.

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Open Forum Exam

• Open forum on existing Cabin Crew CRM courses to
  share best practice and provide feedback to the
  CRM Manager
• 20 question exam paper. Questions about topics
  relating to CAP 737
• Exam and certificate kept on cabin crew trainers
  training file as a record of qualification

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The Benefits..

• A significant and tangible improvement in the
  confidence in the Cabin Crew Trainer team in
  facilitation, particularly in joint recurrent
  ground school.
• These skills are also being used in other
  subjects to manage discussions between Trainees
• Cabin Crew CRM is considered a qualification you
  are proud of and have worked hard to achieve.

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The Future..

• Annual refresher courses to be rostered
• Year 2 Cabin Crew Trainers to be given a
  section of the New Entrant course to facilitate
  to colleagues and then open up a discussion on
  its effectiveness

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The Future..

• Annual refresher courses to be rostered
• Year 2 Cabin Crew Trainers assigned a section
  of the New Entrant course to facilitate to
  colleagues and then open up and manage a
  discussion on it's effectiveness

Thank You For Your Attention Questions?