Electronic Form Submitted and received by Head of Procurement

1
Procurement CDRP- Appendix 3
Electronic Form Submitted and received by Head of
Procurement
Acknowledgement letter sent to complainant- (a)
Stage 1
Does complaint meet acceptance criteria according
to PCDR?
Stage 2
Letter sent dismissing complaint- (b)
NO
YES
Escalate to National Panel (OFT/ ASA)?
Fast track to appropriate body
YES
NO
Stage 3
Complaint enters DRP process
Dispute Resolved- Letter/ Audit completed to
confirm- (c)
Can dispute be resolved informally?
YES
NO
Further information requested- (d)
Is further information/ evidence required?
YES
NO
Formal invite to sit on panel- (e)
Additional members/ experts required on panel?
YES
NO
Stage 4
Panel convened to hear complaint- Is a decision
made?
NO
YES
NO- Further information required and requested-
(f)
Stage 5
Panel refers complaint to NHSL/ National Panel-
(g)
Letter written informing parties of outcome/
course of action- (h)