Consumer Rights in the market place

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• Consumer Rights in the market place

• Refund

• Credit Note

• Lay-By

• Service Supplied by a company

• Placing a complaint

• Getting Help

• References

• Questions and Discussions

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Consumer Rights in the Market Place
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Consumer can expect
Quality Service
Quality Product
Information of products services
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A confident consumer can save
Time
Money
Problems
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Refund
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We gladly EXCHANGE but we do not REFUND
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• Credit Note

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Lay-By
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Paper work specifying

• . Dates on which payments are due
• . Lay-by expiry date
• . Balance of payment and due amount
• . The cancellation charges (if any apply).

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Service Supplied by a company
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Consumers have the right to

• . Expect quality and high standard services
  carried out with skill and care.
• . Not pay if the service supplied is
  unsatisfactory

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• No responsibility for loss or damage
• Or
• Goods left for repair at your own risk

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• Placing a complaint

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1st Discuss the issue
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2nd Find out more information
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3rd Contact Fair Trading
13 32 20
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References

• http//www.fairtrading.nsw.gov.au

Australian Competition and Consumer
Commission http//www.accc.gov.au
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