5 Ways To Power Up Your Onyx Investment

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5 Ways To Power Up Your Onyx Investment

• Patrick Angelel, Vice President of Marketing
• Tracy Fagan, Director of Pre-Sales Technical
  Support

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Agenda

• Whats New at Onyx
• Product Overviews
• Product Demonstration
• Special Offer
• Q A

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Focus on Customer Processes with Onyx
Execute and Manage
Capture and Centralize
Customer
Analyze and Adjust
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Five Additions to Our Product Portfolio
Onyx Process Manager
Onyx Email Accelerator
Customer
Onyx Wireless for BlackBerry
Onyx for the Contact Center
Onyx Analytics
5
Email Accelerator

• Lower bulk email costs
• Eliminate dependency on 3rd party
• One time flat fee vs. recurring per email charge
• Email personalization
• Send emails from any user or mailbox in the
  organization
• Personalize the email body with first name, last
  name and company
• Reduce spam attributes
• Emails sent from your company instead of 3rd
  party vendor
• Email sender matches server domain
• Tracking mechanism avoids common spam attributes
• Integration with Onyx Employee Portal version 5.5
• Streamline workflow and reduce manual processes
• Real-time tracking of email actions

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Onyx Wireless for BlackBerry

• Immediate information access
• Fast access to core CRM functionality when and
  where you need it
• Improved personal productivity
• Turn downtime to productive time. Make use of
  every minute outside the office as if you were in
  the office
• Continually collect valuable data in real-time
  while in the field when it is fresh
• Keep work moving
• Trigger activities, assign tasks and keep
  business processes moving even while you are out
  of the office

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Onyx Contact Center

• Create call scripts
• Scripts include merged OEP data
• Good evening, Mr. Smith. Your account balance is
  1000.
• Present user with linked documents, URLs
• Scripts can be launched from screen pops
• E-mail management
• Track inbound / outbound emails
• Works with Lotus Notes, MS Outlook
• Tracked against customer and incident records

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Onyx Performance Management

• Best of breed Cognos platform
• Drag and Drop report creation
• Robust integration across multiple IT systems
• Broad range of business intelligence, performance
  management, and dashboard capabilities
• Seamless integration with Onyx CRM
• Access reports directly from CRM interface
• Drill down from reports to CRM data for
  more detail
• Best practice library
• Comes with 75 standard reports that can be
  leveraged across marketing, sales and service

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Onyx Process Management

• More powerful
• Automate complex, cross-functional processes
• Create and manage sophisticated business rules
• Integration engine for cross-system deployment
• Easier and more cost effective to use
• Model, build and manage complex processes and
  business rules with easy to use admin tools
• Minimize IT workload/costs
• Change workflow quickly as needed
• Better CRM and analytics integration
• Mapped to Onyx CRM data model for rapid business
  rule creation and process modeling
• Reports for monitoring status and results of key
  processes

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Demonstration
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M A R K E T I N G P R O C E S S
Web Leads
Capture Lead Info
Route Lead To Telesales With Screen Pop
Sales Calls Lead Immediately
Eliminate Duplicates
Hot Lead
Tag Web as Lead Source
Attract Prospect to Your Website
Incent Prospects to Self-Qualify
Prospect Enters Survey Info
Measure Event Effectiveness
Automated Prospect Ranking
Send Personalized Message to Prospect
Cold Lead
Send Requested Literature
Send Automated Response to Unqualified Prospects
Enroll in Drip Marketing Campaign
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M A R K E T I N G P R O C E S S
Web Leads
Capture Lead Info
Route Lead To Telesales With Screen Pop
Sales Calls Lead Immediately
Eliminate Duplicates
Hot Lead
Tag Web as Lead Source
Attract Prospect to Your Website
Incent Prospects to Self-Qualify
Prospect Enters Survey Info
Measure Event Effectiveness
Automated Prospect Ranking
Send Personalized Message to Prospect
Cold Lead
Send Requested Literature
Send Automated Response to Unqualified Prospects
Enroll in Drip Marketing Campaign
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S A L E S Q U A L I F I C A T I O N P R O C
E S S
Notify Customer of Resolution
Sends follow-up email
Generates Forecast
Create New Incident
Yes
Detailed Lead Qualification
Sales Representative gets screen pop of new lead
Sales Rep calls prospect
Open Customer Record
No
Documents reasons
Close Incident
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S A L E S Q U A L I F I C A T I O N P R O C
E S S
Notify Customer of Resolution
Sends follow-up email
Generates Forecast
Create New Incident
Yes
Detailed Lead Qualification
Sales Representative gets screen pop of new lead
Sales Rep calls prospect
Open Customer Record
No
Documents reasons
Close Incident
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Day in the life of a Sales Manager
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Enterprise reporting
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Onyx Employee Portal for BlackBerry
Logon Screen
Company View
Company Edit mode
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Onyx Employee Portal for BlackBerry
Main Menu
My Sales Opportunities
Sale Opportunity Details
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Day in the life of a Contact Center Manager
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Support detail
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Upgrade Promotion

• Customers currently without maintenance contracts
  may
• Receive amnesty above one year for the period
  they did not have maintenance, regardless of how
  long its been
• AND
• Pay for only one year of back-maintenance and the
  coming year to be reinstated as an Onyx customer
  in-good-standing. Same rate as least year of
  active maintenance applies.
• AND
• Convert 50 of the one-time back maintenance fee
  (one year amnesty fee) into Onyx Professional
  Services including consulting and education.
• Promotion expires September 30, 2005. Onyx
  Professional Services must be used within 12
  months of reactivation.

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Q A
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Call Today!

• Learn more about how you can increase the value
  of your investment in Onyx!
• Onyx Email Accelerator
• Onyx Wireless for BlackBerry
• Onyx Contact Center
• Onyx Performance Management
• Onyx Process Management
• 1-888-ASK-ONYX
• or
• info_at_onyx.com