HSC Libraries Distance Learning Survey

1
HSC Libraries Distance Learning Survey

• An Analysis of our Results

Mary Edwards, May 18, 2006
2
The Survey at a Glance

• Web-based, Anonymous, IRB Approved
• Created in SurveyMonkey
• Survey ran from Oct. 1 Nov. 3 2005
• 180 Responses
• Response rate was undetermined, but lower than
  expected
  

3
Survey Cont.

• Used Excel for in depth analysis
• Questions Included
• profile information (program, age, of semesters
  completed, etc.)
  
• What services are used and how frequently,
  satisfaction, recommendations for improvement,
  etc.
  

4
Programs Surveyed

• HSCL DL Programs included Audiology (joint with
  CLAS)Forensic Science NursingOccupational
  TherapyPharmacy Remote SitesWorking
  Pharmacists Pharm. D (WPPD)

5
Comments

• Comments are divided into categoriesaccording to
  subject including
  
• Orinetation/education
• Ejournals access
• Ejournals content/more fulltext
• Ebooks
• Document delivery/ILL
• Systems availability
• Reference chat, email, and tutorials
• Program/subject specific remarks

6
Audiology

• 10 responses
• Location 90 students outside of FL
• Internet Connection 90 of students have
  broadband
  
• Employment status100 are employed FT
• Student status 50 FT and 50 PT

7
Audiology Cont.

• Top 3 services used ejournals, Library DL page,
  Online Databases
  
• Students are most satisfied with these services
• Ejournals (90)
• Library DL Page (70)
• Program resource page (50)
• UF Catalog (50)

8
Audiology Cont.

• Low usage of
• Document Delivery (75 used
• ILL (58 used
• Ask-a-Librarian (100 used
• email reference (100 used
• Students found out about DL services from
• As part of a class (70)
• Program printed materials (50)
• Faculty (40)

9
Audiology Comments

• Ejournals Access (1)
• I dont know if things changed since I first
  started in August of 2004, but I didnt
  understand how to access electronic journals
  until the library included the tutorial in the
  class notes and on the class CD
• Orientation/Education (1)
• Im sure there is still information that would
  be useful to me, but Im not sure how to find
  out
  
• Document Delivery/Interlibrary loan (3)
• Unless its included in my tuition or fees, I
  will not be paying for documents of books to be
  delivered.
  
• Ejournals Content (3)
• I often tried to download a full text article
  only to find that it was only offered in print
  or the subscription had expired. That was
  frustrating.

10
Forensic Science

• 18 responses
• Location33 in FL, 61 outside FL,5 outside US
• Internet Connection77 use broadband
• Employment 61 FT, 22 PT, 16 not employed
• Student Status 16 FT, 83 PT

11
Forensic Science Cont.

• Top 3 Services Used ejournals, library DL page,
  and program resource page
  
• Students are most satisfied with these services
• Library DL page
• Online handouts
• Program resource page

12
Forensic Science Cont.

• Low usage of
• Document Delivery (100 used
• ILL (100 used
• Ask-a-Librarian (100 used
• email reference (100 used
• How Students found out about DL services
• Program web site (50)
• Part of a class (50)
• Faculty (39)

13
Forensic Science Comments

• Positive, Generic (1)
• I was surprised to find how helpful it wasI
  have found however that access to online texts
  would also be very helpful
  
• Ejournals content/More full text (1)
• Great services! I would like more access to
  full-text articles
  
• E-books (1)
• E-journals are great! I have used ebooks, but
  without much success.
  
• Ejournals Access (4)
• It should be much more user-friendly and
  faster.
  
• Orientation/Education (5)
• Might be helpful to have a something that
  explains how to use each service and what the
  best service to use for different types
  

14
Nursing

• 13 responses
• Location100 in FL
• Internet Connection Approximately 84 use
  broadband
  
• Employment 69 FT, 31 PT
• Student Status 38 FT, 62 PT

15
Nursing Cont.

• Top 3 services used ejournals, online handouts,
  and online databases
  
• Students are most satisfied with these services
• Online Handouts (92)
• Online Databases (92)
• Ejournals (69)
• Library DL page (69)

16
Nursing Cont.

• Low usage of
• Document Delivery (88 used
• ILL (100 used
• Ask-a-Librarian (100 used
• email reference (100 used
• How students found out about DL services
• Part of a class (84)
• Faculty (46)

17
Nursing Comments

• Positive, Generic (1)
• Im still learning and exploring what options are
  available.
  
• Ejournals content/More Fulltext (1)
• Several of the journals we needed were not
  available as e-journals.
  
• Availability (2)
• I dont really think you can do anything about
  the computer system going down, but that is very
  frustrating
  
• System Ejournals Access (2)
• The site is somewhat easy to use except several
  sites require a separate sign-on.
  
• Orientation/Education (3)
• I could also use more info on navigating through
  and from databases to online articles to decrease
  my library search time.
  

18
Occupational Therapy

• 6 responses
• Location 50 outside of FL, 40 in FL, and 10
  outside of US
  
• Internet Connection Approximately 83 have
  broadband
  
• Employment 50 FT, 40FT,10 other
• Student Status 100 FT

19
OT Cont.

• Top 3 Services Used ejournals, online databases,
  and online tutorials
  
• Students are most satisfied with these services
  
  
• library DL page (100)
• Ejournals (83)
• online tutorials (83)
• online handouts (83)
• online databases (83)

20
OT Cont.

• Low usage of
• Document Delivery (100 used
• ILL (100 used
• Ask-a-Librarian (100 used
• email reference (83 used
• How students found out about DL services
• Program website (66)
• Faculty (50)

21
OT Comments

• Orientation/Education (1)
• Methods for Obtaining Full text articles.
• Ejournals Access (1)
• The only thing I get frustrated with is gaining
  access to articles from databases and
  ejournals.
  
• Positive, Generic (2)
• very helpful, professional and timely.
• Ejournals Content/more fulltext (2)
• UF does not provide access to enough on-line
  journals or journal articles. This makes
  research on very specific or little researched
  topics very difficult.
• Document Delivery/Interlibrary Loan (2)
• Decrease cost of Doct Delivery. Continue to
  offer email and chat assistance and tutorials.
  Thanks.

22
Pharmacy (Remote Sites)

• 50 Responses
• Location76 in FL and 24 out FL
• Internet Connection 92 have broadband
• Employment 65 FT and 34 PT
• Student Status 78 FT and 22 PT

23
Pharmacy Cont.

• Top 3 services used ejournals, online databases,
  and library DL page
  
• Students are most satisfied with these services
• Library DL page (83)
• Program resource page (80)
• Ejournals (81)

24
Pharmacy Cont.

• Low usage of
• Document Delivery (94 used
• ILL (95 used
• Ask-a-Librarian (100 used
• email reference (100 used
• How students found out about DL services
• Part of a class (81)
• Program web site (48)

25
Pharmacy Comments

• Reference chat, email, and tutorials (1)
• Of all the resources, I use the references the
  most. These are the most helpful to me.
  
• Document Delivery/Interlibrary Loan (2)
• Loans are nice, but not realistic. With the
  workload we have, if we cannot obtain information
  from particular source right now, then we will
  get it somewhere else.
• Ejournals Access (4)
• I am not always able to access certain
  articles/studies via PubMed-I am denied access
  even when I am logged in as a UF student.
  
• Program/subject Specific Remarks (4)
• The biggest complaint is that there is limited
  ability to use computers at the distance campus.
  We were told that a wireless connection was
  required for our laptops, and the Orlando campus
  does not have wireless.

26
Pharmacy Comments Cont.

• Ejournals Content/More Full Text (5)
• I would like to have more journals and books
  available online for my research projects.
  
• Orientation/Education (7)
• The Distance Learning web pages and resources
  are very well organized and proliferate the
  learning experience. The databases and the
  libraries catalog were not as well organized,
  and many times I was not able to view the item I
  wanted without having to contact a librarian
• Positive, Generic (7)
• No comments other than this is a great service
  for those of us that do not have physical
  access.
  

27
WPPD

• 80 responses
• Location 10 in FL, 77 outside of FL, 12
  outside of US
  
• Internet Connection 91 have broadband
• Employment 92 FT, 7 PT, and 1 other
• Student Status 15 FT and 85 PT

28
WPPD Cont.

• Top 3 services used ejournals, Library DL page,
  and online databases
  
• Students are most satisfied with these services
• Library DL page (89)
• Ejournals (86)
• Online databases (85)

29
WPPD Cont.

• Low usage of
• Document Delivery (92 used
• ILL (96 used
• Ask-a-Librarian (90 used
• email reference (98 used
• How students found out about DL services
• Part of a class (65)
• Program printed materials (38)
• Program website (34)

30
WPPD Comments

• Ejournals Access (1)
• The ejournals are really convenient. It saves a
  lot of time.
  
• Ebooks (1)
• Books get out of date so quickly, that I
  constantly research information on PubMed the
  ejournals before going to the textbooks. I find
  MD Consult difficult to use, but love
  emedicine.com. Many of the Harrisons textbooks
  are difficult to read because the viewing window
  is so small.
• Program/Subject Specific Remarks (1)
• A collaborative effort to produce course
  materials online similar to the MIT online
  initiative would be most welcome.
  

31
WPPD Comments Cont.

• System Availability/Website (2)
• It would be easier to log on to ez proxy on the
  home page rather than selecting a tab.
  
• Document Delivery/Interlibrary Loan (3)
• Make it easier for students to get articles that
  they need without having to pay.
  
• Databases (3)
• Access to more databases, full journal articles,
  online references (e.g. gold std, clinical
  pharmacology, facts/comparisons, etc.) or any
  features that would be comparable to being at the
  library.

32
WPPD Comments Cont.

• Ejournals Content/More Full Text (9)
• I wish it was easier to get more full text
  articles. Also, to access the the Up-to-Date
  database.
  
• Orientation/Education (11)
• Keep up the good work!! Email students with new
  information and helps for using the system
  occasionally.
  
• Positive/Generic (21)
• This is a tremendously valuable resource. I
  wish I can continue to be involved with access
  after I complete the program.

33
Summary

• Top 4 services used ejournals, online databases,
  online handouts,and library DL page
  
• Low usage of potentially useful resources such as
  ILL,DD, email chat reference
  
• Responses indicate need for education about
  finding resources, especially electronic journals
  and books
  

34
Future Directions

• Faculty Survey
• Resurvey students in two years
• Applying Information Learned
• Increase education efforts by creating new
  interactive tutorials for finding electronic
  journals and books
  
• Increase marketing efforts and trying for more
  course integration

35
Questions ?

• Mary Edwards
• 392.4298
• Mary_at_library.health.ufl.edu