Intro to Information Technology

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Intro to Information Technology

• Wednesday, November 6
• Assignment 3 Due in 2 Weeks
• Chapter 3 The Internetworked E-Business
  Enterprise

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E-Business

• E-Business the use of Internet technologies to
  inter-network and empower business process,
  electronic commerce, and communications and
  collaboration within a company and with its
  customers, suppliers and other business
  stakeholders.

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E-Business Applications

• E-Business Applications
• Three Categories
• Enterprise communication and collaboration
• Electronic commerce
• Internal business systems
• These applications rely on the Internet,
  intranets, extranets and other types enterprise
  and inter-organizational telecommunications
  networks

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E-Business Applications

• Enterprise communications and collaboration
• Supports communication, coordination, and
  collaboration among the members of business teams
  and workgroups
• For example Use Internet, intranets and
  extranets to support e-mail, videoconferencing,
  discussion groups and project websites

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E-Business Applications

• Electronic commerce
• Support the buying and selling of products,
  services, and information over the Internet and
  extranets
• For example Use of e-commerce websites for
  business to business and business to customer
  sales and support

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E-Business Applications

• Internal business
• Support a companies internal business processes
  and operations
• For example Employees may use intranet to view
  benefit information, or managers can use the
  Internet to access databases all over the world

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Business Use of Internet

• Marketing
• Sales
• Customer relationship management
• Collaboration
• Customer and vendor support
• E-commerce

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Business Value of the Internet

• Substantial cost savings can arise because
  applications that use the Internet and
  Internet-based technologies are less expensive to
  develop, operate, and maintain
• Attracting new customers with innovative
  marketing and products

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Business Value of the Internet

• Retaining present customers with improved
  customer service and support
• Generate new revenue from online sales
• Reduce costs through online sales and customer
  support
• Attract new customers via Web marketing and
  advertising and online sales

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Business Value of the Internet

• Increase loyalty of existing customers via
  improved web customer service and support
• Develop new web-based markets and distribution
  channels for existing products
• Develop new information based products accessible
  on the web

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Applications of Intranets

• Intranet
• A network inside of an organization that uses
  Internet technologies to provide an Internet-like
  environment within the enterprise
• Used for information sharing, communications,
  collaboration, and the support of business
  processes

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Applications of Intranets

• Intranet continued
• Protected by passwords, encryption, firewalls,
  and can only be accessed by authorized users
  through the Internet
• It can also be accessed through the intranets of
  customers, suppliers, and other business partners
  via extranet links

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Applications of Intranets

• Categories of use
• Communication and collaboration
• Web Publishing
• Business operations and management

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Applications of Intranets

• Communication and collaboration
• Use intranet browser and PC to send and receive
  email, voicemail, paging, and faxes to
  communicate with others within your organization
• Use intranet groupware features to improve team
  and project collaboration with services such as
  discussion groups, chat rooms, and audio and
  video conferencing

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Applications of Intranets

• Web Publishing
• Move webpages to corporate intranets off WWW
  servers
• Comparative ease, attractiveness, and lower cost
  of publishing and accessing multimedia business
  information internally via intranet websites is
  reason for growth in use of intranets in business

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Applications of Intranets

• Business Operations and Management
• Intranets are used the platform for developing
  and deploying critical business applications to
  support business operations and managerial
  decision making
• Employees within the company or external business
  partners can access and run such applications
  using Web browsers from anywhere on the network
  whenever needed

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Enterprise Information Portals

• EIP is a web-based interface and integration of
  intranet and other technologies that gives all
  intranet users and selected extranet users access
  to a variety of internal and external business
  applications and services

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Enterprise Information Portals

• Internal services may include
• Access to email
• Project websites
• Discussion groups
• Customer, inventory, and other corporate
  databases
• Decision support systems
• Knowledge management systems

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Enterprise Information Portals

• External services may include
• Industry, financial, and other news services
• Links to industry discussion groups
• Links to customer and supplier Internet and
  extranet websites

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Enterprise Information Portals

• Benefits
• Providing more specific and selective information
  to business users
• Providing easy access to key corporate intranet
  website resources
• Delivering industry and business news
• Providing better access to company data for
  selected customers, suppliers, or business
  partners

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Enterprise Information Portals

• EIPs can also help avoid excessive surfing by
  employees across company and Internet websites by
  making it easier for them to receive or find the
  information they need, thus improving the
  productivity of the companys workforce
• EIPs are a challenge to build as they must
  integrate many information technologies

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Intranet Technology Resources

• TCP/IP client server networks
• Related hardware and software such as Web browser
  and server suites
• HTML web publishing software
• Network management and security programs
• These are the same components used for the
  Internet and WWW

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Business Value of Intranets

• Publication cost savings
• Replacing publication of paper documents with
  publication of multimedia versions on the
  intranet
• Elimination of printing, mailing, and
  distribution costs
• For example Phone lists, company newsletters,
  and employee manuals

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Business Value of Intranets

• Training and development cost savings
• Developing information access and web publishing
  applications for an intranet is a lot easier than
  many traditional methods
• Learning how to use a web browser is fast and
  easy and many employees already know how to use
• Can put electronic training manuals on intranet
  websites to reduce cost of classroom training

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Business Value of Intranets

• Measuring costs and benefits
• Benefits to be gained from intranets outweigh
  their limitations
• Justifying the initial cost of investing in an
  intranet is not a problem, as payback time is
  often short, as increasing by one sale due to the
  intranet is often enough

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The Role of Extranets

• Extranets
• Network links that use Internet technologies to
  interconnect the intranet of a business with the
  intranets of its customers, suppliers, or other
  business partners
• Extranets enable customers, suppliers,
  consultants, subcontractors, business prospects,
  and others to access selected intranet websites
  and other company databases

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Business Value of Extranets

• Web browser technology of extranets makes
  customer and supplier access of intranet
  resources a lot easier and faster than previous
  business methods
• Extranets enable a company to offer new kinds of
  interactive web-enabled services to their
  business partners
• Extranets can enable and improve collaboration by
  a business with its customers and other business
  partners

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Future of Intranets and Extranets

• More and more information and applications will
  be accessible on the company intranet via an
  enterprise information portal
• The Web browser and the intranet web page will be
  the universal user interface for timely access to
  business information

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Future of Intranets and Extranets

• Data analysis applications and legacy systems
  will be front-ended by a companys enterprise
  information portal
• The intranet will become the primary vehicle for
  delivery of company and employee news, and the
  main source of information in the company world
  wide

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Future of Intranets and Extranets

• All applications, including cross-platform
  transaction processing , will be web-enabled or
  will be entered via the Internet, the intranet,
  or extranets
• More processes will be added to turn information
  into knowledge to increase the value the intranet
  delivers to each employee

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Enterprise Communication and Collaboration

• Communicate share information with each other
• Coordinate Coordinating our individual work
  efforts and use of resources with each other
• Collaborate Working together cooperatively on
  joint projects and assignments

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Groupware
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Electronic Communication Tools

• These tools help enable you to electronically
  send messages, documents, and files in data,
  text, voice, or multimedia over computer networks
• Examples
• Electronic mail
• Internet phone and fax
• Web publishing

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Electronic Conferencing Tools

• Data conferencing
• Also called white boarding.
• Share diagrams or documents and revise them in
  real time while connected over the Internet or an
  intranet.

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Electronic Conferencing Tools

• Voice conferencing
• In the past taken place over speakerphones, and
  other telephone setups
• Extensions are available for web browsers
• Internet telephone software
• Can be combined with data conferencing for more
  effective collaboration

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Electronic Conferencing Tools

• Video conferencing
• Real time interactive audio and video
  capabilities
• Networked PCs over the Internet
• Closed circuit television
• Most economic and effective method of
  videoconferencing is desktop videoconferencing
• Saves money and travel time, and is an excellent
  tool for meetings

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Electronic Conferencing Tools

• Discussion forums
• Post messages and respond to the messages of
  others
• Encourage participation and share the
  contributions of everyone
• Chat Systems
• Carry on a text-based conversation, usually in
  real time.
• Can be recorded and reviewed at a later time.
• Give participants a degree of anonymity and
  encourage participation

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Electronic Conferencing Tools

• Electronic meeting systems
• Facilitates decision-making in meetings
• Example Voting.
• Makes group communications easier
• Protects the anonymity of participants
• Provides a recording of group discussions

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Collaborative Work Management Tools

• Calendaring and Scheduling
• Schedule meetings, and reserve equipment such as
  overhead projectors, and computers
• Task and Project Management
• Aids the project teams in tracking their tasks,
  timelines, and due dates

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Collaborative Work Management Tools

• Workflow Systems
• Aids in keeping the business process streamlined
• Document Sharing
• Add documents to a central repository
• View other documents by various search criteria
• Respond to the documents posted by others.

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Collaborative Work Management Tools

• Knowledge Management
• Companies are downsizing and experiencing high
  turnover
• Must ensure that no vital information is lost
  when an employee leaves the business.