Enrollment Process

1
Enrollment Process (customer is not enrolled with
another supplier)
Yes
Customer authorizes enrollment
No further action required by customer
No
Customer
Supplier send enrollment transaction to
Distribution Company via Uniform
Electronic Transaction
Supplier sends functional acknowledgement to
Distribution Company
Supplier receives reject transaction and sends
functional acknowledgement
Supplier receives functional acknowledgement
Supplier receives enrollment response transaction
Supplier
Distribution Company receives enrollment transacti
on from Supplier via Uniform Electronic Transact
ion
Distribution Company receives functional
acknowledgement
Distribution Company receives functional
acknowledgement
Distribution Company sends reject transaction to
supplier
Distribution Company sends functional
acknowledgment of transaction to supplier
No
Distribution Company sends enrollment confirmation
to customer
Distribution Company processes the enrollment
transaction
Yes
Distribution Company sends enrollment response
transaction to supplier
Distribution Company
2
Enrollment Process (customer is not enrolled with
another supplier)
Customer contacts Distribution Company to rescind
enrollment
Customer
Supplier processes drop and sends drop
response transaction
Supplier receives drop and sends functional
acknowledgement
Supplier
Distribution Company processes the customers
rescission
Distribution Company sends drop transaction to
supplier
Distribution Company receives functional acknowled
gement
Distribution Company receives drop
response transaction
Distribution Company
3
Enrollment Process (customer is enrolled with
another supplier)
Customer authorizes enrollment by Supplier 2
Customer
Supplier 1 sends functional acknowledgement
Supplier 1 sends drop response
Supplier 1 receives drop transaction
Supplier 1
Supplier 2 sends enrollment transaction to
Distribution Company via Uniform
Electronic Transaction
Supplier 2 receives enrollment
response transaction and sends functional
acknowledgement
Supplier 2 receives functional acknowledgement
Supplier 2 receives reject and sends functional
acknowledgement
Supplier 2
Distribution Company receives functional
acknowledgement
Distribution Company receives functional
acknowledgement
Distribution Company receives enrollment transacti
on from Supplier 2 via Uniform
Electronic Transaction
Distribution Company sends drop transaction to
Supplier 1
Distribution Company sends functional
acknowledgment of transaction to Supplier 2
Distribution Company receives functional
acknowledgement
Distribution Company sends reject transaction to
Supplier 2
No
Distribution Company sends enrollment response
transaction to Supplier 2
Distribution Company receives drop response
Distribution Company processes the enrollment
transaction
Yes
Distribution Company sends enrollment confirmation
to customer
Distribution Company
4
Enrollment Process (customer is enrolled with
another supplier)
Customer contacts Distribution Company to remain
with previous supplier
Customer wants to rescind new enrollment and
remain with previous supplier Y/N
Yes
Customer contacts Distribution Company to rescind
enrollment
No further action required by customer
Customer
No
Supplier 1
Supplier 2 processes drop and sends drop response
Supplier 2 receives drop and sends functional
acknowledgement
Supplier 2
Distribution Company receives functional acknowled
gement
Distribution Company sends drop transaction to
supplier 2
Distribution Company processes the customers
rescission
Distribution Company receives drop response
Distribution Company
5
Enrollment Process (customer is enrolled with
another supplier)
Customer
Supplier 1 receives enrollment transaction and
sends functional acknowledgement
Supplier 1 processes enrollment transaction and
sends enrollment response
Supplier 1
Supplier 2 processes drop transaction and sends
drop response
Supplier 2 receives drop transaction and sends
functional acknowledgement
Supplier 2
Distribution Company receives functional acknowled
gement
Distribution Company receives drop response
Distribution Company receives functional acknowled
gement
Distribution Company receives drop response
Distribution Company sends drop transaction to
supplier 2
Distribution Company processes the customers
rescission
Distribution Company sends enrollment transaction
to supplier 1
Distribution Company
6
Drop (initiated by customer)
Yes
Customer terminates contract with supplier
No further action required by customer
No
Customer
Supplier sends drop transaction to Distribution
Company via Uniform Electronic Transaction
Supplier receives reject transaction and sends
functional acknowledgement
Supplier receives functional acknowledgement
Supplier receives drop response transaction
Supplier
Distribution Company receives functional
acknowledgement
Distribution Company receives drop transaction
from the Supplier via Uniform Electronic Transact
ion
Distribution Company sends functional
acknowledgment of transaction to supplier
Distribution Company sends reject transaction to
supplier
Distribution Company sends drop confirmation to
customer
No
Distribution Company processes the drop
transaction
Yes
Distribution Company sends drop response
transaction to supplier
Distribution Company
7
Drop (initiated by customer)
Customer contacts Distribution Company to rescind
drop
Customer
Supplier processes enrollment and
sends enrollment response
Supplier receives enrollment and sends functional
acknowledgement
Supplier
Distribution Company processes the customers
drop rescission
Distribution Company sends enrollment transaction
to supplier
Distribution Company receives functional acknowled
gement
Distribution Company receives enrollment response
Distribution Company
8
Drop (initiated by supplier)
Yes
No further action required by customer
No
Customer
Supplier sends drop transaction to Distribution
Company via Uniform Electronic Transaction
Supplier receives reject transaction and sends
functional acknowledgement
Supplier receives functional acknowledgement
Supplier receives drop response transaction
Supplier
Distribution Company receives functional
acknowledgement
Distribution Company receives drop transaction
from the Supplier via Uniform Electronic Transact
ion
Distribution Company sends functional
acknowledgment of transaction to supplier
Distribution Company sends reject transaction to
supplier
Distribution Company sends drop confirmation to
customer
No
Distribution Company processes the drop
transaction
Yes
Distribution Company sends drop response
transaction to supplier
Distribution Company
9
Drop (initiated by supplier)
Customer contacts Distribution Company to rescind
drop
Customer
Supplier processes enrollment and
sends enrollment response
Supplier receives enrollment and sends functional
acknowledgement
Supplier
Distribution Company processes the customers
drop rescission
Distribution Company sends enrollment transaction
to supplier
Distribution Company receives functional acknowled
gement
Distribution Company receives enrollment response
Distribution Company