Critical Steps for Enacting Cultural Change

1
Critical Steps for Enacting Cultural Change

• Presented by
• Julie Lorenz
• Kansas Department of Transportation

2
Context for Cultural Change

• 20 years of funding
• Strong physical system
• Robust, successful feelings
• Funding Gaps
• Publics expectations
• Diminishing role of experts
• Accountability
• Under currents arent drivers

3
Must Sell the Problem to Sell the Solution
Why? When? How? Me?
4
Enacting Cultural Change

• Use a phased, strategic approach.
• Use external, objective date to drive need for
  change.
• Allow strategies for change and innovation to be
  driven internally and externally

5
Phased, Strategic Approach

• Partnership Project (P2)
• Performance Measures
• Long Range Transportation Plan

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Phase I Partnership Project

• Robust, credible process
• -- Interviews, focus groups, valid survey, test
  proposed changes, target changes
• Use feedback to develop mantra
• -- High marks on physical system, but improve
  delivery responsible and responsive
• Track and post progress

7
KDOTs Keystones for Cultural Change

• Successful delivery of the next generation of
  Kansas transportation solutions requires a
  delicate balance between

Responsible. Must ensure solutions are fiscally
and technically responsible
Responsive. Shift from one size fits all
answers to flexible approaches tailored to local
needs
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The P2 Process
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Impact of P2

• Improving relationships with local officials
• Using field staff move decision making out -
  decentralize
• Becoming a more nimble and responsive agency

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Phase II Performance Measures
Partnership Project (P2)
Strategic Performance Measures
Responsible and Responsive
You can count on us
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KDOTs 6 Strategic Performance Focus Areas
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How Does KDOT Use Performance Measures?
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Impact of Performance Measures

• Heightened sense of accountability
• Review board meetings foster understanding and
  collaboration between functions.
• Lowered resistance to change

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Phase III Long Range Transportation Plan

• Hundreds of
• participants
• Fall 06 Fall 07
• timeline
• Has generated
• many innovative
• ideas

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Guiding Principles

• Preserve transportation system
• Make travel safer
• Support economic growth

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More flexible, responsive approach resulting in
more strategic investments
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Cultural Change is Happening at KDOT

• This response is nothing short of a miracle.
  Five years ago, these meetings simply would not
  have a happened.

• Improved relationships internally and externally
• Internal recognition and support for change

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3 Keys for Shifting Culture

• Cultivate top leadership support
• Implement change sequentially
• Closely track and communicate progress

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Celebrate Successes

• KDOT Orange Heroes