BA 339 Operations and Quality Management

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BA 339 Operations and Quality Management

• Dr. David Raffo
• Tel. [phone] / Fax [phone]
• email davidr_at_sba.pdx.edu
• Web
• http//www.sba.pdx.edu/faculty/davidr/
• draccess/csanchor.html
• Listserve ba339_at_lists.pdx.edu

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Agenda

• Attendance and Announcements
• IBM Case, Supply and Logistics Management
• Course Introduction
• Quality

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Announcements

• Follow priority given on Wait List.
• Accepted students from wait list need to provide
  form to Dr. Raffo for signature.

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Course Format

• Push to use current events and technology.
• Emphasis on relevance
• Changes are designed to make learning experience
  better

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Key Elements of New Course Design

• Increased breadth of Subjects covered
• Great CD-ROM accompanies text
• 60 of the Lecture notes
• Excel spreadsheets to help you check your
  homework (forecasting, capacity planning and
  inventory in particular)

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Key Elements of New Course Design

• Term project and class discussions
• Web page - containing syllabus and links to all
  assignments, and lecture notes (under
  construction)
• List serve.

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Use of Technology

• SBA Curriculum wide strategy to incorporate
  technology in the classroom
• BA339 - Website, Internet based lecture notes, CD
  ROM assignments
• Listserve - First source of help and support for
  class assignments

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What to Expect

• Teaching
• Cover concepts and numerical problems
• Discuss implications
• Focus on mastery and building vocabulary and
  skills
• Tests - predominantly quantitative
• Less ambiguity
• Important to practice math skills
• Focus on Mastery (study guide provided)

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Syllabus

• Exams (MT and Fin) 50
• Term Project 23
• Rpt, Pres.
• Homework (1-4 _at_5) 20
• Participation 7
• Total
  100

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Term Project

• Group project
• 4-6 Students each
• Course theme Global Outsourcing and how it
  impacts you!

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Term Project

• Great deal of news coverage regarding outsourcing
  over the past couple of years.
• How is outsourcing impacting the global,
  national, regional and local economies and job
  markets today? In the next 5 years?
• What implications does outsourcing have on jobs
  for various business majors (IS, Acct for
  example)?
• What implications does outsourcing have on the
  education that someone needs today, the future?
• What advice would you give to your children
  regarding what they should go into?
• What advice would you give to educators of
  children K-12?

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Examples of Acceptable Topics

• Global outsourcing and its impact on accounting
  (IS, Marketing, HR, Fin, Adv) professions
• The future needs of K-12 (university) education
  in the light of global outsourcing
• Global outsourcing and its impact on the US job
  market over the next 5 years
• Hot jobs during the next five years. Which ones?
• Outsourcing IT jobs, does it help or hurt the
  economy - assess benefits and costs.
• Outsourcing SW Dev, SC mfg, aircraft mfg etc.)
  and its long term implications?
• What jobs cant be outsourced?
• Made in the USA What are our core competencies?

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Term Project

• Turn in list of 3 topics next Monday
• Name of group and team members
• Ranked list of topics
• Couple sentences of intent
• Guidelines for conduct
• Evaluations of group members

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Overview of Materials

• Syllabus
• Contains policies for running course including
  late assignments, regrading, academic honesty,
  etc.
• Students are responsible for what is in it
• Schedule of Assignments
• Whats due and when

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Overview of Materials

• Lecture Note Index
• Access via Prof Raffos web pagehttp//www.sba.pd
  x.edu/faculty/ davidr/draccess/csanchor.html
• Goto Courses Taught and Developed (on left)
• Select BA339, Quality and Operations Management
• Choose Lecture Notes Index

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Lecture Note Index

• Lists transparencies that will be covered during
  each class
• Suggestion print (2 per page) and bring to class

Lect Topics Corresponding Lecture
Notes 1 Course Admin. Course Intro
(DLPF) Forecasting chap03 (CD)
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List Serve Use

• Link to the BA339 learning community
• First friend for questions and getting
  information about the class. Ask your fellow
  students!
• Instructor monitored but not moderated
• Use list serve for asking questions about
  homework, discussion questions (questions,
  answers, comments).

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Using the Listserve

• Instructions for using PSU listserves can be
  found at http//www.lists.pdx.edu
• The name of our list is ba339_at_lists.pdx.edu
• The list web page is http//www.lists.pdx.edu/ba3
  39.
• Go to Mail List Tutorials- Subscribe

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Subscribing to List Serve

• Subscribe to list serve from an email account
  from which you can send/ receive email
• Send mail to majordomo_at_lists.pdx.edu
• Type in message area subscribe ba339
• Print response and write your name and course
  BA339 on it. Turn in Monday

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List Serve Use

• Required to post one question and one answer
  before the mid-term and one question and one
  answer before the last class.
• Part of extra credit grade.

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List Serve Use

• Format (helpful hints for all)
• Subject line thread
• Put a Q at the beginning of subject line if
  asking a question.
• Etiquette
• Avoid using sarcasm - it doesnt convey well over
  email
• Do not attach your homework
• Do not use for whining

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CD ROM Demo

• Power Point - Lecture Notes (key)
• Excel - spreadsheets for HW(key)
• Excel Data - why enter data, when it may have
  been done for you? (optional)
• Videos - interesting conversations (fun)
• Outlines and Quizzes - Pose important qualitative
  questions about chapter. Topics may show up on
  the exam
• Tutorial - NA

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Due Next

• 3x5 Index Card with picture and contact
  information (see web site for instructions)
• Subscribe to list serve (see slide).
• Term Project Topic list w/ team
• Quality homework 1 (see syllabus)

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