?Think big

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?Think big ?Start small ?Act
now ?Have fun
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Welcome to Review 21 October 2007

• Thanks! (especially to Bill C. and Karen N.)
• Quarterly Review plan
• Summer Winter -Service Line focus
  --roadmaps portfolio mgt
• Fall Spring -Process improvement focus,
  org-dev, engagements
• Next Monday, January 14, 2008
• Logistics

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Audience Participationaka Social Networking

• During the day, make a list of things you think
  need to change in CC
• Mark a couple as most important
• Send or give to me by tomorrow night... I'll
  anonymize, consolidate and post on wiki
• Think big, Start small, Act now, Have fun!

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Introduction

• Goal
• Action Items from 6/5
• Setting the Stage
• Notes on the (R)evolution
• Schedule

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Meeting Goal

• Make CC even better!
• Follow-up on 6/5 results
• Share info
• Propose some ideas
• Discuss key issues
• Help re-invent ourselves
• Have some fun!

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Action Items from 6/5

• v Break down silos
• v Service line focus
• v Be more agile
• v Better global support
• Communicate better
• Reduce duplication
• Better metrics

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Setting the Stage
Vision Mission Objectives Strategy
Tactics
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Setting the Stage
Vision Mission Objectives Strategy
Tactics
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Technology Vision

• Providing
• Any time,
• Any where,
• Any device
• access to
• Everything
• quickly, safely, dependablyand without
  intermediaries.
• for some value of everything
• (c1975 hardware, software, data, people)?
• -building on the visions of Bush, Licklider,
  Fuller...

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Bush's MEMEX (1945)?
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Bucky's World Game (1965)?
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Setting the Stage
Vision Mission Objectives Strategy
Tactics
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CC Mission Redux

• SUPPORT THE BUSINESS (discovery, learning, care)?
• e.g. provide reliable and responsive services
• DRIVE SYNERGY PRODUCTIVITY IMPROVEMENTS
• e.g. provide great tools.
• FOSTER PARTNERSHIPS
• that enable extraordinary achievements by UW
  students, faculty, staff, and clinicians.
• FOSTER INNOVATION
• that transforms learning, research and health
  care.
• SHOWCASE TECHNOLOGY
• that illustrates what is possible.

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Setting the Stage
Vision Mission Objectives Strategy
Tactics
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Objectives (Themes)?

• Take care of business
• Tear down the walls
• Get out of the way

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1. Take care of business... e.g.

• Basic infrastructure
• Security
• Reliability
• Performance

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2. Tear down the walls... between

• Times
• Places
• Devices
• Organizations
• Technologies
• Applications
• Communities
• People Resources

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Alternate 2. Build Bridges
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3. Get out of the way...
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There's something happenin' here
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(R)evolution

• Computing
• Mobility
• Customer
• Market
• Expertise
• Governance
• Organization

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Computing Evolution


Cloud
Cluster
Personal
Mainframe
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Mobility Evolution

Anywhere
At home
At the institution
Near the Mainframe
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Customer Focus Evolution


Individual
Group
Department
Institution
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Market Evolution

Consumer
Commodity
Personal
Priesthood
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Expertise Evolution

Algorithms? -Death of Intuition
Crowds -Democracy now!
Individuals -Power to the people
Elites -Cabals and experts
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Governance Evolution

Shared -Community
Federated -Coordinated
Distributed -Autonomous
Central -Controlled
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Organizational Evolution
Ultra-Service
Service
Survival

Entitlement
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Entitlement

• We are the phone company... We are
  omnipotent. -Ernestine (Lily Tomlin)?

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Survival

• Remaining relevant in changing times...
• Like when you work for a central service
  organization that no longer has a monopoly on IT
  )?

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Service

• Focus on helping others succeed, not on
  organizational or individual self-interest
• Make their day!!

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Make their day
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Important safety tip

• Do NOT confuse withMake MY day!

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Ultra-ServiceMake Their Day... Urgently!
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Possible?
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How?
You can have everything in life you want if you
will just help enough other people get what they
want
--Zig Ziglar
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Respecting Autonomy
It is not for me to change you. The question is,
how can I be of service to you without
diminishing your degrees of freedom?
-R. Buckminster Fuller
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Toward an IT Strategy
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OIM Strategic Roadmap
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Customer Pain Points
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Service Line Management
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Agility
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Agility
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Agility Wars )?
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Agility Wars )?
40,900
22,000
75,900
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The Agile Elephant
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Global Support
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Accessibility
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Wrap-Up
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?Think big ?Start small ?Act
now ?Have fun
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On with the show!

• But first....

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A word from Fearless Leader...
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TheoryExperimentObservationDiscovery!
UW Technology
Learn,
Discover,
Change the world!
Ron Johnson ronj_at_cac.washington.edu
Slide complements of Ed Lazowska
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Setting the Stage
Vision Mission Objectives Strategy Tacti
cs
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Toward an IT Strategy
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Meta Strategy Community Leadership
Academic Units
Business Units
UW Medicine
Community leadership
Strategies
OIM
UWM-ITS
Engagements
CC
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Shared Leadership

• " ... it is imperative that we change the way the
  university makes technology deliberations,
  decisions, commitments and directions to one that
  is the product of broad participation and shared
  leadership of folks with expertise and direct
  relationships with our faculty and students and
  clinicians across the UW."

--Ron Johnson
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The Strategy Strategy--the night of a thousand
SIGs
?Prepare ?Plant ?Fertilize ?Harvest
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a thousand, Gracie??

• Well, no, not really...
• Grassroots driven
• Led by CompDirs
• Catalyst survey soon
• Many different flavors
• Many different results
• Not just SIGs

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Changing Times... can bring hard questions
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Does community leadershipmean we are no longer
leaders?
Talk
Listen
Follow
Lead
Where should we be?
Market Driven
Engineering Driven
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Not exactly...

• Our challenge learn when and how to lead
• With partnership, we're all in it together
• Always respect our partners' expertise
• Always listen first, talk later
• Understand the differences between
• Decisions our customers don't care about
• Decisions they do care about, and we don't
• Decisions where we both care and may differ

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IT Strategy Framework
Academic Tools
Healthcare Systems
Administrative Systems
Media Distribution Systems
Personal Group Tools
infrastructure
Compliance
Information Management
Business Continuity
Process Policy
Privacy Security
Community Building
Finance
User Services
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UW Technology Strategic Arenas, All Needing
Attention
eLearning and eTeaching
eScience and eResearch
UW's Hospitals and Clinic I.T.
PERSONAL and GROUP PRODUCTIVITY ENABLING
TECH.
UW Administrative Information Systems, and
Information Mgmt.
DISTRIBUTION and MEDIA - in-reach outreach
TECH. and CHANNELS
UW TECHNICAL INFRASTRUCTURE (networks, security,
messaging, middleware etc.)?
FINANCIAL (INFRA)STRUCTURE of Technology at/for
the UW
C O M P L I A N C E
S H A R E D P L A N N I N G D E C I S I O
N M A K I N G
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Status?
?Prepare --Summer 2007 ?Plant --Fall
2007 ?Fertilize --Winter 2008 (and
beyond)? ?Harvest --Summer 2008
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