CC Presentation for Microsoft Technet

1
SOLUTIONS
TECHNOLOGY
2
Exchange 2003 SP2and Windows Mobile 5
TECHNOLOGY
SOLUTIONS

In the Field experiences Gwyn Smith,
Computacenter 28th March 2006
3
Agenda Items

• Putting Microsofts solution to the test
• Mobile Architecture
• Exchange 2003 SP2
• Windows Mobile 5.0
• The Messaging and Security Feature Pack
• Enhancements, Additions and Other Solutions
• The real world

4
Exchange Mobile Architecture
One solution for your mobile needs
Mobility is baked right in
Mobile E-Mail Improvements SP2 offers a huge leap
forward in mobility capabilities. With SP2,
Exchange Server 2003 can offer a significantly
improved Microsoft Outlook experience on mobile
devices as well as additional security and device
control. As always, the Exchange ActiveSync
protocol does not require expensive software or
outsourcing fees to access data on your server
running Exchange Server. The mobility
enhancements in SP2 give you New seamless
Direct Push Technology e-mail experience. No
longer is there a reliance on short message
service (SMS) to notify and ensure that your
device automatically retrieves new e-mail from
your Exchange server. SP2 uses an HTTP
connection, maintained by the device, to push new
e-mail messages, calendar, contact, and task
notifications to the device. Additional data
compression translating to a faster experience
when sending and receiving messages and reduced
sync times. Additional Outlook properties,
including support for task .
Simple, common architecture
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2003 SP2 Mobile Architecture
2000
WM2003
MIS with Exchange 2000 Front-end/Back-end
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Tips SSL

• If youre using EAS, youll be using SSL, for
  which youll need a certificate
• certchk no longer supported
• Definitive list of Root CAs with support in WM5
  (with MSFP)
• CyberTrust
• Entrust
• Geotrust
• GlobalSign
• GoDaddy
• Thawte
• VeriSign
• Consider an SSL accelerator card for larger
  deployments

7
Exchange 2003 Service Pack 2
Just a Service Pack!
Mobile E-Mail Improvements SP2 offers a huge leap
forward in mobility capabilities. With SP2,
Exchange Server 2003 can offer a significantly
improved Microsoft Outlook experience on mobile
devices as well as additional security and device
control. As always, the Exchange ActiveSync
protocol does not require expensive software or
outsourcing fees to access data on your server
running Exchange Server. The mobility
enhancements in SP2 give you New seamless
Direct Push Technology e-mail experience. No
longer is there a reliance on short message
service (SMS) to notify and ensure that your
device automatically retrieves new e-mail from
your Exchange server. SP2 uses an HTTP
connection, maintained by the device, to push new
e-mail messages, calendar, contact, and task
notifications to the device. Additional data
compression translating to a faster experience
when sending and receiving messages and reduced
sync times. Additional Outlook properties,
including support for task .
Start to Finish 15 Minutes!!
Simple to Install
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Tips - Exchange 2003 SP2

• Just a service pack, however
• Some circumstances may need hotfix installation
  beforehand
• Front end servers together
• Front ends before Back ends
• Make sure any other software you run supports SP2
• Check the release notes for detail
• Change in SP2 behaviour for ESM
• Will not let you delete Public Folder stores (for
  a true front-end)
• Workaround use SP1 version to delete

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MobileAdmin

• Separate download and installation from SP2
• Designed for IIS6, some other installation issues
  (e.g. SBS)

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Tips - MobileAdmin

• When testing, remember MobileAdmin remembers
  device wipe!
• Check your IIS Logs when did you last clear
  them?
• LogParser utility http//blogs.technet.com/excha
  nge
• Delete partnership option if EAS not working as
  expected

11
Windows Mobile 5
New streamlined Interface
Persistent Storage!!!
Mobile E-Mail Improvements SP2 offers a huge leap
forward in mobility capabilities. With SP2,
Exchange Server 2003 can offer a significantly
improved Microsoft Outlook experience on mobile
devices as well as additional security and device
control. As always, the Exchange ActiveSync
protocol does not require expensive software or
outsourcing fees to access data on your server
running Exchange Server. The mobility
enhancements in SP2 give you New seamless
Direct Push Technology e-mail experience. No
longer is there a reliance on short message
service (SMS) to notify and ensure that your
device automatically retrieves new e-mail from
your Exchange server. SP2 uses an HTTP
connection, maintained by the device, to push new
e-mail messages, calendar, contact, and task
notifications to the device. Additional data
compression translating to a faster experience
when sending and receiving messages and reduced
sync times. Additional Outlook properties,
including support for task .
MSFP
Softkey support
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Using Windows Mobile 5

• Real, significant differences
• Keyboarded device now feels right
• Softkeys, OK and Joystick arenew best friends
• Keyboard shortcuts speed selection
• Feasible to drive device without touching a
  stylus
• Persistent Storage
• Removes the first support call you would always
  get
• Flash write speed issues for third-party
  solutions

13
MSFP Direct Push

• Direct Push really does just work
• No more manual syncs (disclaimer)
• Firewall session timeout
• ISA Server great for publishing services
• Troubleshooting Direct Push
• IIS Logs
• My Device\Windows\ActivesyncCtrlLog.txt

14
MSFP Other Features

• Security Features well integrated, but still want
  more!
• Contact Lookup where is it?
• Contacts application now more central than
  before
• Tight integration with Inbox
• True subfolder support
• Forward and Reply to marks

15
Tips - Devices

• Select your vendor carefully
• Operator branded devices arent always the
  cheaper option
• Other ways of receiving the financial benefit
• Make sure ROM updates are availableand frequent
• Consider ROM upgrades as a part of your support
  plans
• Especially important when using brand new
  devices
• AKU0.x, 1.x, 2.x already in circulation(Adaptatio
  n Kit Update)

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Security and other additions

• SecurID supported
• Caching of authentication tokenin latest release
  of RSA tools
• Certificate-based authentication
• CertAuthTool.exe from Microsoft(search for
  Certificate-Based Authentication)
• Requires a working Certificate Servicesinstallati
  on in AD
• User must cradle their device the first timewith
  ActiveSync 4.1
• Not possible to set up with connection to
  corporate LAN

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Mobile real life experiences

• Device choice is a personal thing but try not
  to overdo it
• Consumer devices have a short production cycle
• A typical Mobile project might be 20 technical,
  80 people issues
• And people will tend to do the unexpected
• Slow PDA
• Vibrate
• The question you always hope to be asked (and
  usually are)

18
Thanks!

• Questions
• QA session
• Thanks for listening!