Emotional%20Intelligence

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Emotional Intelligence
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Emotional Intelligence Is The Key To Success

• Emotional Intelligence refers to the capacity
  for recognizing our own feelings and those of
  others, for motivating ourselves, and for
  managing emotions well in ourselves and in our
  relationships.
• Self-awareness
• Self management
• Social awareness
• Relationship management

Working With Emotional Intelligence, Daniel
Goleman, Bantam Books, 1998
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The Emotional Competence Framework

• Personal Competence These competencies determine
  how we manage ourselves.
• SELF-AWARENESS
• Emotional self-awareness Reading ones own
  emotions and recognizing their impact using gut
  sense to guide decisions
• Accurate self-assessment Knowing ones strengths
  and limits
• Self-confidence A sound sense of ones
  self-worth and capabilities

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Primal Leadership, Daniel Goleman, Harvard
Business School Press, 2002
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The Emotional Competence Framework

• Personal Competence
• SELF-MANAGEMENT
• Emotional self-control Keeping disruptive
  emotions and impulses under control
• Transparency Displaying honest and integrity
  trustworthiness
• Adaptability Flexibility in adapting to changing
  situations or overcoming obstacles
• Achievement The drive to improve performance to
  meet inner standards of excellence

Primal Leadership, Harvard Business School
Press, 2002
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SELF-MANAGEMENT

• Initiative Readiness to act and seize
  opportunities
• Optimism Seeing the upside in events

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The Emotional Competence Framework

• Social Competence These capabilities determine
  how we manage relationships
• SOCIAL AWARENESS
• Empathy Sensing others emotions, understanding
  their perspective, and taking an active interest
  in their concerns
• Organizational awareness Reading the currents,
  decision networks, and politics at the
  organizational level
• Service Recognizing and meetingclient or
  customer needs

Primal Leadership, Harvard Business School
Press, 2002
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The Emotional Competence Framework

• Social Competence
• RELATIONSHIP MANAGEMENT
• Inspirational leadership Guiding and motivating
  with a compelling vision (for media salespeople
  this would translate into creating value with an
  inspiring vision for your medium and your media
  outlet)
• Influence Wielding a range of tactics of
  persuasion
• Developing others Bolstering others ability
  through feedback and guidance

Primal Leadership, Harvard Business School
Press, 2002
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RELATIONSHIP MANAGEMENT

• Change catalyst Initiating, managing, and
  leading in a new direction
• Conflict management Resolving disagreements
• Teamwork and collaboration Cooperation and team
  building

Primal Leadership, Harvard Business School
Press, 2002